Logitech RMA address?

[Rock-kun]

Anybody knows where (or how) to RMA Logitech items bought through Lazada? Me keyboard has one ultrasensitive switch which actuates just by resting a finger over the key without needing to depress it.

If this were a cheap $20 or $30 keyboard I won't bother, but this Logitech keyboard set me back more than $130 so I want to get my money's worth.

 

[singupingu]

Kaira Technologies Pte Ltd
178 Paya Lebar Rd, #02-02, 409030

Monday to Friday 9.30am - 6.30pm

RMA request ticket site:
https://www.kairaglobal.com/helpdesk/#/tickets/add-new


I just bo liao for 5 min to post their info for you lol

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[Ark Law]

I just bo liao for 5 min to post their info for you lol

Sent from OnePlus ONEPLUS 3 = 4 using Calc.exe

I thought got some Logitech stock is Ban Leong one?

 

[ZrE0_Cha0s]

Yup need to see the product original distro from ban Leong or kiara.

Anyway TS, u can check if there is such sticker on the box or warranty card inside that stated the the distro sticker.

 

[Rock-kun]

Yup need to see the product original distro from ban Leong or kiara.

Anyway TS, u can check if there is such sticker on the box or warranty card inside that stated the the distro sticker.

No such sticker or card in my box.

If it were there I won't even have started this topic...

 

[singupingu]

I thought got some Logitech stock is Ban Leong one?

Most are from Kaira I think. There's a thread I remember, where someone mentioned can RMA both place I think. Provided my memory don't fail me as I very lazy to search for the thread lol

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[singupingu]

No such sticker or card in my box.

If it were there I won't even have started this topic...

Send a ticket to Kaira first. See if they acknowledge and confirm whether it's their stock or not

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[ZrE0_Cha0s]

Most are from Kaira I think. There's a thread I remember, where someone mentioned can RMA both place I think. Provided my memory don't fail me as I very lazy to search for the thread lol

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Yup there was one on his Logitech speaker and I think iirc was Kiara that did the warranty exchange.

 

[poooooo]

No such sticker or card in my box.

If it were there I won't even have started this topic...

Last time my box also no sticker, just call up ban leong and ask, they ask me go down for rma.

You can just email or call either and verify with them.

 

[Encrypted11]

Well the answer is here.

But the standard procedure is open a logitech ticket, they will give you an RMA number for the distro if its like challenger, rma at challenger. You'll only know where to RMA by contacting the seller, just prepare your 'ready' ticket in advance to reduce turnaround time.

Go back to the same shop and ask them. What everyone has mentioned is right. Logitech does not have their own main base here. All up to individual shop/seller. Like for my case, my logitech keyboard G910 warranty claimed from Challenger. Just remember get your receipt and case number. For your shop, need to follow their instructions and where they received their stock from or they can do the exchange for u.

 

[Ark Law]

Have to clarify with shop when buying, though sometimes the ginna/intern anyhow bomb one. Best if shop also prints the distro on the receipt (like Best Bargain).

This Logitech distro mess is just like Sandick products. Sandick got Kaira stock, got Vector Magnetic stock, got PI stock, got counterfeit stock.

 

[ZrE0_Cha0s]

Have to clarify with shop when buying, though sometimes the ginna/intern anyhow bomb one. Best if shop also prints the distro on the receipt (like Best Bargain).

This Logitech distro mess is just like Sandick products. Sandick got Kaira stock, got Vector Magnetic stock, got PI stock, got counterfeit stock.

Not forgetting that convergent also do sell sandisk product as well

 

[Rock-kun]

Well the answer is here.

But the standard procedure is open a logitech ticket, they will give you an RMA number for the distro if its like challenger, rma at challenger. You'll only know where to RMA by contacting the seller, just prepare your 'ready' ticket in advance to reduce turnaround time.

Logitech's support page is completely useless. The 'File a Warranty Claim' option always ends up in a 'Opps We can't find this page' error.

 

[poooooo]

Logitech's support page is completely useless. The 'File a Warranty Claim' option always ends up in a 'Opps We can't find this page' error.

Don't bother, I filed not even a single reply.

Call the local distro, you get your answer faster.

 

[Encrypted11]

Logitech's support page is completely useless. The 'File a Warranty Claim' option always ends up in a 'Opps We can't find this page' error.

When i rmaed mouse with ban leong, I called the logitech hotline for the ticket not a web form

 

[decker23]

i went for RMA today, and my god this is the worst experience i ever had for a RMA

they offered a G512 for my G910 which has macro keys.

it is like u bought a bmw 5 series. and if it breaks, they will give u a 3 series instead.

 

[JAson1980]

i went for RMA today, and my god this is the worst experience i ever had for a RMA

they offered a G512 for my G910 which has macro keys.

it is like u bought a bmw 5 series. and if it breaks, they will give u a 3 series instead.

Bro which distro you RMA with?

 

[purpleberry]

i went for RMA today, and my god this is the worst experience i ever had for a RMA

they offered a G512 for my G910 which has macro keys.

it is like u bought a bmw 5 series. and if it breaks, they will give u a 3 series instead.

Welcome to the club!

https://forums.hardwarezone.com.sg/128547347-post1339.html

 

[yusoffb01]

wow better to stick to cheaper brands like tecware for their $60 rgb mechanical keyboard

 

[polowalrus]

i went for RMA today, and my god this is the worst experience i ever had for a RMA

they offered a G512 for my G910 which has macro keys.

it is like u bought a bmw 5 series. and if it breaks, they will give u a 3 series instead.

Wah got so bad? When i went for RMA for my G403 wireless, they only told me to wait for stock to come in. but waited quite a while, at least a month if i recall.