Policy holders, hoped that you have all written in your response not accept this 20% reduction on the Terminal Bonus....
We need to stand up against this errant insurer!
Is very common now a day. Insurance company today is the most uninsured company. They change whatever you signed previously base on/at the time they try to sell you the product.
Once you sign, control is on their side and not you.
Had the same experience with AIA, GE and AXA so far. Believe this is quite common across this industry.
The longer the contract you signed with them. The more the uncertainty you will get.