Why not you trace back your spending see which one not awarded with cashbacks? As those not awarded should be the ones not deem eligible.
Yes. I told them all my transactions are awarded cashback repeatedly and I have not made any shopee purchase with the card. They just gave canned respond "you are not eligible."
Wah i think you are too kind. If its me I'll demand an answer from them. Otherwise ask for their in charge name and email as I'll write to MAS to lodge a complain, tagging him in.Yes. I told them all my transactions are awarded cashback repeatedly and I have not made any shopee purchase with the card. They just gave canned respond "you are not eligible."
I don't know where else or who else to contact since their CSO can only give standard response and refuse to go through my less than 25 transactions with me, or perhaps they don't even have access to the information. Having said that even if I provide them the information, they are likely to be unwilling to do anything. They don't even want to bother to check through my transactions as I requested, telling me that there are too many transactions to go through.
Mine was before this campaign. Ended last year.
Oh man, you better believe thay have this information.
LMAO, they so honest with you.They don't even want to bother to check through my transactions as I requested, telling me that there are too many transactions to go through.
That's what I'll do. But apparently today I called twice both same cs answered
Email and live chat with them twice each on separate timing. Their email helpline keep directing me to their in-app live chat as they cite that for security reason they are unable to help me via email, despite I make it clear that their live chat are unable to resolve the issue. Meanwhile their live chat will repeat canned response and can't tell me which transaction is ineligible.
Mine is different CSOs. They don't have the information means they don't have the information, la. I doubt they even know who I can contact for the information because they ignore my request to speak to someone who can check for me. All they can do is ask me to check their T&Cs.That's what I'll do. But apparently today I called twice both same cs answered
They don't have answer one laa. Like i say they are only a front. They will need to put up request, likely via electronic, to those who have the answer backend. But each time they put up a request, they have no idea how soon the backend will reply us or even at all. Once i escalated my case but in the end is their team manager called to assure me he'll look into it. But even so he also powerless. He also need to rely on backend to take action. And if they don't, they'll not have to face us but the poor cs team and their leader ganna our blunt.Mine is different CSOs. They don't have the information means they don't have the information, la. I doubt they even know who I can contact for the information because they ignore my request to speak to someone who can check for me. All they can do is ask me to check their T&Cs.
Think they are a bank that if any problem pop up there is no people in charge to help you out. I wonder how they set up a bank like that.
When you check out the many complains posted by others on their facebook, all they say is ask the person to contact them on live chat when apparently many have already done so before posting on facebook to vent. I think their CSOs do so just to tell the person that the bank can't help him/her over secure channel.
MAS will not care as they don’t police promotions
Have you get it sorted out? Or if you don't mind since your transaction is not extensive, you can list them here the places you use the card and I vet through for you?
The additional 1% cashback is still on - https://www.maribank.sg/promo/enjoy-up-to-45-cashback-on-eligible-overseas-spend
Haha yes, but i only spend S$26. So only like 26c nia by end September
thanks for sharing. i just activated my overseas functions. going jb this sat to test on the promo. this mth i overspent my $500 credit limit. had to repay partially in adv to avoid the burst.
I tot you say u don't spend much. So wasted you didn't get the $30.
i usually dont. recently transferred my bills to cc, then some medical payments (not eligible), and national day top up promo on 8 telco (not eligible) for my parents. hope i wont become a cc addict. hehe
