Anyone faced issue with zero1 overseas data roaming?
I bought an add on for EuroUSA where they say includes Canada. But after purchase, the email confirmation, SMS confirmation and receipt said that it was EuroAsia. But in the zero1 app, it still stated EuroUSA, so I just try lor. But no roaming data.
So I email their CS, and they confirm that it was a glitch, EuroUSA is correct and told me must connect to ROGERS only can (at that time it was connected to TELUS). But I keep trying to connect to ROGERS, always fail. So, I send them proof. They say they look into it. They only replied me 2 days later, and ask me try again. I restart my phone and still same issue, can't connect to their preferred network.
So I email them and ask how to proceed, or can just refund me as I didn't use a single byte of data. I also send a screen record of being unable to connect to ROGERS. They just replied me saying self initiated purchase cannot refund.
And now ask me for proof that ROGERS got no data.... Problem is, can't even connect to that network.
Horrible cell service and even worse customer service.