Microsoft Surface

otaku7

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seriously, they keep doing this...they are just gonna piss of potential buyers.
 

RequiemDK

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It kinda makes sense for them. SG is a very small consumer market that seemingly is in Apple's grip. MS has better battles to fight elsewhere, like in Europe. Sony is doing the same thing to the US too - their Xperia Z2 isn't going to be launched there.

I'm pretty happy with my SP1 though, and don't really see the need to upgrade to the SP2. If the SP3 is lighter and has a 16:10 or 4:3 aspect ratio with LTE connectivity, I might be tempted to upgrade.
 

hotohori

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Hi guys,

What case are you using for your SP1?
Anybody knows where to buy Moko Rotatory case in Sg?

Cheers.
 

whatme

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The 1st reply from Microsoft Specialist:
Hello *****. My name is *****, and your issue with your Surface 2 tablet has just been brought to my attention. After reviewing this issue, I would like to sincerely apologize for the inconveniences and frustration caused by this matter. I would also like to do everything in my power to make this right. I will be the agent assisting you with the problem from this point until we have completely resolved the issue. If I understand correctly, you received not only a defective unit, but then a defective, used unit as a replacement?

I am more than happy to work hard towards providing a brand new replacement for your product, and also to provide you with some compensation for this issue. Once you have responded and clarified that I have your issue correct, I will be able to move forward with this issue towards the best resolution available. I look forward to your response, please let me know if you have any questions or concerns. Thank you and have a great day!

Compensation? zhun bo? microsoft credit for sure. We, singaporeans are not dumb ya. Microsoft wasted most of my time chasing after them and the turnaround time of waiting for the replacement

The 2nd reply:

Thank you for giving me a detailed explanation of this issue, as this helps me to provide the best possible resolution. I can definitely understand your hesitance to go through the return and exchange process again with how much inconvenience you have had to experience this far. I will do my best to make this process as painless as possible moving forward. I will put in the request for a UPS return on your product, and should have a response from UPS within 24-48 hours. Once UPS generates the return label, they will send you an email with the label attached and instructions on how to schedule a pick up. This way, you will not even have to take the package anywhere, and UPS can come to you at a time that is most convenient to pick up the package.

I will also be contacting the Surface department to investigate this issue and try to find out why you were provided with a defective replacement. This is not something I have encountered before, and I definitely understand why you are so frustrated with this. I do hope that this does not permanently ruin your perception of Microsoft, as this is not a normal occurrence. I am hopeful that by the end of this experience, I can do my best to improve your outlook towards Microsoft as a whole.

Ya right, I was assured by this so called Microsoft specialist that the replacement should not be used and was supposed to be brand new.

If they bother to check on every device they sent out to customer, this shouldn't be happening to me. I believed the Service Center gave me a random used refurbs for my brand new surface 2. :( The serial number was few hundred thousands below.

Judging from this entire experience. Singapore isn't their main target market in their strategy.
 
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echoblue

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Luckily I didn't experience similar to yours. I got a brand new surface replacement last year. Then again, mine was surface1 (32gb)

The 1st reply from Microsoft Specialist:


Compensation? zhun bo? microsoft credit for sure. We, singaporeans are not dumb ya. Microsoft wasted most of my time chasing after them and the turnaround time of waiting for the replacement

The 2nd reply:



Ya right, I was assured by this so called Microsoft specialist that the replacement should not be used and was supposed to be brand new.

If they bother to check on every device they sent out to customer, this shouldn't be happening to me. I believed the Service Center gave me a random used refurbs for my brand new surface 2. :( The serial number was few hundred thousands below.

Judging from this entire experience. Singapore isn't their main target market in their strategy.
 

miragez

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Surface pro promotion too good. Now they want to run surface pro 2 same promo in sg to clear stock? Haha!

Its not clear stock I feel like kanna chop carrots, earn more money from substantial loss when user keep replacing their faulty sets. Imaging 1 brand new set faulty return to them fixed somehow... then send to another users, then get back after several months, then fix again... the amount of expenses they need to repair... where do they clear this expenses ?

The 1st reply from Microsoft Specialist:


Compensation? zhun bo? microsoft credit for sure. We, singaporeans are not dumb ya. Microsoft wasted most of my time chasing after them and the turnaround time of waiting for the replacement

The 2nd reply:



Ya right, I was assured by this so called Microsoft specialist that the replacement should not be used and was supposed to be brand new.

If they bother to check on every device they sent out to customer, this shouldn't be happening to me. I believed the Service Center gave me a random used refurbs for my brand new surface 2. :( The serial number was few hundred thousands below.

Judging from this entire experience. Singapore isn't their main target market in their strategy.

Wow I feel ur pain... keep asking for refund... make sure they refund you the full amount its not fair for you that they screwed up twice... and the amount of pain to get this thing out of ur hands.... hold on to your thought for that refund and not another unit. Unless they want to refund you SP Pro 3 :s13:
 

whatme

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I specifically request that fellow to provide me a detailed explanation on his investigation on why I received a defective used replacement. Hahaha.
 

miragez

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I specifically request that fellow to provide me a detailed explanation on his investigation on why I received a defective used replacement. Hahaha.

Would they provide you consider you just a consumer? Or will they cover with some sort of story? This we will never know from their side of view. I guess facing user bad experience from Microsoft happens not once though. I do hope a honesty if there's explanation with aiming its their fault they screw up or something rather than continue this investigation which I think they will dragged till as long as they can.
 

whatme

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A quick update on my case:

From Microsoft:
However, to receive 2 defective units of the same product within such a short period of time leads me to believe that there is possibly an issue with the Surface 2 (32GB) units that are shipping to Singapore. This is something the business group and Surface Support is looking into, and I have requested that any updates be delivered to me as they become available.
 

miragez

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A quick update on my case:

From Microsoft:

o_O never mention about the refund or you already receive your refund ? Secondly.. it seems does not concern you anymore... since you will not get the most update of this issues. Even if there are updates what can you do about it?

Microsoft its organisation is so big... one representative... will not be able to handle this unless the CEO of the organisation starts to focus... on SG then we might see something done.
 

whatme

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o_O never mention about the refund or you already receive your refund ? Secondly.. it seems does not concern you anymore... since you will not get the most update of this issues. Even if there are updates what can you do about it?

Microsoft its organisation is so big... one representative... will not be able to handle this unless the CEO of the organisation starts to focus... on SG then we might see something done.

MS processed the refund to me alr. Thats his reply, but I think he's just being polite to update. I can't be bothered anymore, hope to see the money in my bank now. :p
 
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attapKia

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Round whole Funan. No surface pro in sight. Waste time only.

lol.
you were lucky.

2 months back, i already cannot find pro 1 anywhere in SG.
i rounded and called up whatever branch of harvey norman, challenger, newstead to hunt it down. even went to those branches which they said have but in the end don't have. :vijayadmin:

ms don't seem to be interested anymore. coz, they are not even launching pro 2.
 

Aisyoz

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i am happy with surface 2, used it to surf internet and watch movies inside the train, the surround sound is solid as if like inside the cinema. so far so gd
 

htngwilliam

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For the price of surface 2, I think it is pretty good despite I think IPad and Andriod system has a better apps base.
 

miragez

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lol.
you were lucky.

2 months back, i already cannot find pro 1 anywhere in SG.
i rounded and called up whatever branch of harvey norman, challenger, newstead to hunt it down. even went to those branches which they said have but in the end don't have. :vijayadmin:

ms don't seem to be interested anymore. coz, they are not even launching pro 2.

SG to them not important.... haiz... maybe time to change operating system all to linux :s13: and use free office words... ODF now is quite a common file extension...

Second could be busy ramping their SP Pro 3 and decided not to waste resources on a tiny dot on the map :eek:
 

trickle_on

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The US Microsoft Store reflects a 10% drop in price across all it's SP2 tablets. Which could mean that we'll be seeing the SP3 launching really soon (in the US).

ab16bb.jpg


Meanwhile, a lot of us in Singapore are still waiting for the SP2 to launch.
 
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