Beware of the unethical microsoft online store
Long story short, don't order the tablet online from microsoft, or risk what I went thru.
When I ordered one online, i was not notified there was no stock. In fact, the purchase email said delivery would take 4 business days.
By the 3rd biz day, i noticed it was on back order. When i enquired, i was told there was no stock and that i possibly might get the stock soon. I was incredulous -- if there was no stock, i should have been notified instead, but i was not notified. I asked for the purchase to be cancelled. That was acceded to.
After a day, i never got any cancellation notification. When i enquired again, i was told the order was never cancelled and that i cannot cancel. When i told them that the order stated 4 business day for delivery, the tech retorted that it was 4 days from the day it was shipped. I was fuming and replied that microsoft could ship out the tablet in year 2020 then since they only promised 4 days to be from the date it was shipped?
Incidentally, the email did not state 4 business days from the date of shipping but just 4 business days. Despicable to try to worm out of a contract and customer fulfilment in this manner. Distasteful. I tried calling the tech support since they suggested so, but no one answered my call. Presumably, i called too early; I suppose they only work from 9 to 5.
To anyone ordering from the online store, i strongly recommend you to be wary. If it is so difficult even to order one and how shady microsoft conducts its business (regarding backorders, claiming delivery is 4 days from shipping not ordering), i can't imagine how difficult it must be if there is something wrong with the tablet.