Dun you need to pay $50 as admin fee or whatever before you can lodge a complaint to CASE?
no leh, just $10.70 to b exact.
i tink ur $50 is the part whr they help u write a letter n send 2 the shop 4 u. they ask me to try step 1 1st.
1) Assisted letter – you can come down to our office to see us for an Assist letter (with $10.70 admin fee payable). This is a one time letter which our officers will draft for you; after which you need to hand deliver the letter to the vendor. We will write your request in the letter, give our recommendations and also a dateline for them to respond to you. This is a faster avenue since the vendor is supposed to respond to you directly.
2) Filed case – If things are still not resolved, you can come back to file the case (alternatively, you can choose this option directly). There is a $26.75** membership charge in addition to a $10.70*** claim fee (Total cost: $37.45). We will send a letter on your behalf to the vendor to negotiate. If the dispute cannot be resolved via written correspondence, our next step is to invite both parties to come forward for a mediation session. However, if they are unwilling to come forward or there is no settlement after the mediation, you can pursue via other means (like Small Claims). The average time taken for a filed case is around 3-5 months. You can come down to file or do it via emails/correspondence.
3) Small Claims Tribunal – If we are unable to assist you to resolve your case at our level, the next step is the Small Claims Tribunal (which is a court house). You can also proceed directly there. Small Claims will set a date for you and the vendor to meet directly at Small Claims for a mediation session. If there is no private settlement, the case will escalate to the next level where a judge will then pass a judgment. The entire fees payable for the whole process is from $15.50 to $25.50, with no lawyers involved.
If you choose the Assisted letter or prefer a visit to file the case, you need to bring the relevant documents along (with your identity card) when you approach our office. Our operating hours are 9am to 4pm (Mon – Sat).
Note that we only help to persuade for a private settlement. CASE assistance is not considered a legal action.