most valued prepaid card - Part 2

[K202020K]

I did write in my post that they did in fact offer to credit my account with free credit...until the issue is resolved. I am happy with that solution. They can take as long as they want for all I care now haha.
But of course, you need to complain.

Seriously this telco StarHub should be dismantled and given to ST, M1 & SB. Not worth a cent ... the only reason they are still around is because of their owner.. everything I want to do or request also cannot one..

 

[froztheart]

They had plenty of time to execute this change, so I am doubtful that this is a mistake.
And 3 months to fix ? That's a long time, in the meantime those who want to port to another prepaid operator would not be able to do so, and have to continue paying for the star plan, unless they offer some waiver or rebate.

Agree but previously no acknowledgement at all. Now at least SH must work on resolving this.

 

[kitkat2]

Got forced converted to Star Plan last night.
Was pissed that they did not even send a SMS about it and line went blank.
Need to restart the phone to get back online
Preparing to walk to another telco to show my disapproval
Got a SMS today about their "generous discount". Hmm.

what generous discount? can share? i never got any sms from them.

 

[royalmix]

Thanks for sharing. I only lost less than 1.20 from 5 Dec to 7 Jan, most of it testing for my knowledge/experience.

Dun undersatnd the Netguard app thing, I will google to explore

Edit: ok I asked chatgpt. I dun think I need this, I am using Samsung, so far my cost of using my phone is still manageable, it is not eating much of my money now, from 7th Jan to now (new mth cycle), only 7c.

Singtel "reimbursed" to restore my balance back to 5 Dec, the date they switch my card to 5g!

They also gave me 10gb free data, valid for 6 mths until Aug 2025, to prevent the system from eating my money, while they investigate to resolve the problem!

It pays to be a shareholder of Singtel!

 

[BuffBuffForevaAttached]

what generous discount? can share? i never got any sms from them.

Got forced converted to Star Plan last night.
Was pissed that they did not even send a SMS about it and line went blank.
Need to restart the phone to get back online
Preparing to walk to another telco to show my disapproval
Got a SMS today about their "generous discount". Hmm.

Mine also got converted last friday and didn't get any notification at all untill today when I thought my old prepaid is expiring and I tried to top up, found out cannot login prepaid app, then call in complain only they told me the forced convert mine already. KNCNCB they really should go eat their name, shithub!

 

[froztheart]

Mine also got converted last friday and didn't get any notification at all untill today when I thought my old prepaid is expiring and I tried to top up, found out cannot login prepaid app, then call in complain only they told me the forced convert mine already. KNCNCB they really should go eat their name, shithub!

Feedback IMDA to get compensation from SH!

 

[poland_ball]

Singtel "reimbursed" to restore my balance back to 5 Dec, the date they switch my card to 5g!

They also gave me 10gb free data, valid for 6 mths until Aug 2025, to prevent the system from eating my money, while they investigate to resolve the problem!

It pays to be a shareholder of Singtel!

Oh yes I also complained when my hicard $5 balanced deducted all at one shot despite turning off mobile data. Called CS and they restored balance with 10 GB free mobile data for 6 months while they "try to implement a fix". Sounds good for the time being

 

[kitkat2]

According to the person I spoke to, many customers have feedback the same thing and they are actively resolving it.

I urge more to complain.

Feedback IMDA to get compensation from SH!

Complain to IMDA straightaway or should we buy a M1/Singtel prepaid first, attempt port-in and once that fails, complain to Starhub CSO?

Hope I don't have to waste money on M1/Singtel prepaid if I know porting is going to fail.

Oh yes I also complained when my hicard $5 balanced deducted all at one shot despite turning off mobile data. Called CS and they restored balance with 10 GB free mobile data for 6 months while they "try to implement a fix". Sounds good for the time being

Good to hear that Singtel is finally acknowledging the problem.

 

[royalmix]

should we buy a M1/Singtel prepaid first, attempt port-in and once that fails, complain to Starhub CSO?

Singtel SG60 roadshow started, for seniors 60+, you can port over to singtel @$5/mth after 6mths!

Ask the staff at the roadshow to check/confirm can port first - we have a free data sim but this type of card cannot port, so dun qualify for this roadshow free sim card!

 

[Jurong640]

 

[kitkat2]

Singtel SG60 roadshow started, for seniors 60+, you can port over to singtel @$5/mth after 6mths!

Ask the staff at the roadshow to check/confirm can port first - we have a free data sim but this type of card cannot port, so dun qualify for this roadshow free sim card!

postpaid right? some of us here wants to retain prepaid.

somemore 60+ not eligible to many lah.

 

[froztheart]

Complain to IMDA straightaway or should we buy a M1/Singtel prepaid first, attempt port-in and once that fails, complain to Starhub CSO?

Hope I don't have to waste money on M1/Singtel prepaid if I know porting is going to fail.



Good to hear that Singtel is finally acknowledging the problem.

Complain first then got basis for subsequent follow up.

 

[-ASL97]

I can only say that the people at IMDA is doing a poor job in protecting the interest of the common folks. Could be the top is bought by the telco companies. Very sad this kind of things are allowed to happen in a developed country like Singapore..

If IMDA wanted to protect the common folks, they would already have done something already.

So many things 'wrong' with the current system like

* Prepaid 'pay-per-use' data rate being $5000+ to $7000 per GB (M1), accidentally turn on mobile data = balance gone

* Expiry not more than 180 days (6 months) required by National Numbering Plan

* Paying to answer calls from 'private number' (police/gov)

* Recycled number - spam call/sms, already used to register for service (ie: unable to use for certain service because it was used by someone else already)

____

Spoiler: My Proposal

Singapore is developed enough to give free public wifi, some location even surpassing 200mbps, far more than the mentioned 5mbps.

I am sure they can easily just give every Singaporean a free permanent 'premium' phone number which would solve all the issue mentioned above.

Since NRIC is no longer sensitive data, just tie it to NRIC to prevent abuse, we still have plenty of unused prefix like 2,4,5,7.

Assuming Singapore phone number system isn't stuck with just 8 digit, which it shouldn't be due to "14.6" of the National Numbering Plan.

If someone NRIC is S1234567D, then their personal permanent phone number can be xy1234567, where x is one of the unused prefix and y is another digit for [S,F,T,G] grouping.

The 'base' plan can just be no data, no outgoing call/sms, incoming get charge to caller/sender like when using premium number, and of course usable with singapore free public wifi (wireless@sg).

I would have no reason not to answer calls from private number or anyone else then if they are the one being charged.

It can be given out as an esim via the singpass app, physical sim can be requested/distributed via digital clinic.

As for the no sim = no wireless@sgx = no internet to register issue, there are plenty of other free wifi option if people require internet access for first registration like Malls, McDonald/BurgerKing Wifi, Decathlon etc.

'data and outgoing' add-on, to be consider further down the line, can be provided by existing telecom, when add-on expires, it fall back to the 'base' plan (kind of like SP with electricity).

Nobody will be required to get this number, attempting to call an unregistered number will just get the standard answer (ie: the end/drop call tone), so people with famous NRIC can just choose not to register for their number.

 

[~大.芒.果~]

Complain to IMDA straightaway or should we buy a M1/Singtel prepaid first, attempt port-in and once that fails, complain to Starhub CSO?

Hope I don't have to waste money on M1/Singtel prepaid if I know porting is going to fail.



Good to hear that Singtel is finally acknowledging the problem.

For prepaid ports, you don't need to buy prepaid card first since it has to be done in the store. Store will try to port in, then it will fail, so u can't even waste money.

I guess if you have some time to waste, can always go to a Singtel store for them to tell you it fail, then at least you have some "basis" for your complain...

 

[OtterJoyful]

what generous discount? can share? i never got any sms from them.

<Notification> StarHub: You have been upgraded! Get $7 off forever - you pay just $3/month for your newly upgraded Prepaid Star Plan S $10 mobile plan.


> 1st month free


> 50GB data and 1GB Malaysia data roaming.





Enjoy these perks from today - no extra cost and no action needed! Simply top up from 2nd month onwards. Learn more about your new plan www.starhub.com/prepaid5gsupport and download the StarHub app to manage your plan: www.starhub.com/starhubapp

 

[kitkat2]

For prepaid ports, you don't need to buy prepaid card first since it has to be done in the store. Store will try to port in, then it will fail, so u can't even waste money.

I guess if you have some time to waste, can always go to a Singtel store for them to tell you it fail, then at least you have some "basis" for your complain...

Thanks, didn't know we can now initiate port-in without having a temp number first, i.e. after buying a new prepaid. Previously, I went to M1 or Starhub stores and asked for port-in and I would have to buy a new prepaid first (i usually pick the cheapest $10).

Which store did you go to?

<Notification> StarHub: You have been upgraded! Get $7 off forever - you pay just $3/month for your newly upgraded Prepaid Star Plan S $10 mobile plan.


> 1st month free


> 50GB data and 1GB Malaysia data roaming.





Enjoy these perks from today - no extra cost and no action needed! Simply top up from 2nd month onwards. Learn more about your new plan www.starhub.com/prepaid5gsupport and download the StarHub app to manage your plan: www.starhub.com/starhubapp

d*mn, they never offer me this and they just deducted $10 a few days ago.

 

[bloodelves88]

For prepaid ports, you don't need to buy prepaid card first since it has to be done in the store. Store will try to port in, then it will fail, so u can't even waste money.

I guess if you have some time to waste, can always go to a Singtel store for them to tell you it fail, then at least you have some "basis" for your complain...

Not true, I went to Singtel shop on Sunday to port in to their prepaid. Had to buy a prepaid card to use as a temp number before port in. Then Tuesday morning the port in was completed.

FYI for others looking to attempt prepaid port.

 

[K202020K]

Thanks, didn't know we can now initiate port-in without having a temp number first, i.e. after buying a new prepaid. Previously, I went to M1 or Starhub stores and asked for port-in and I would have to buy a new prepaid first (i usually pick the cheapest $10).
Which store did you go to?
d*mn, they never offer me this and they just deducted $10 a few days ago.

Probably because you are not among the users who had attempted to port out to the other telcos. Therefore they don't see the need to compensate you. It's just a guise to hold on to fleeing prepaid customers.

 

[froztheart]

For prepaid ports, you don't need to buy prepaid card first since it has to be done in the store. Store will try to port in, then it will fail, so u can't even waste money.

I guess if you have some time to waste, can always go to a Singtel store for them to tell you it fail, then at least you have some "basis" for your complain...

huh, since when don't need buy can port in.
Even for postpaid, you gotta "buy" and pay first before being able to port in eh?

 

[froztheart]

Thanks, didn't know we can now initiate port-in without having a temp number first, i.e. after buying a new prepaid. Previously, I went to M1 or Starhub stores and asked for port-in and I would have to buy a new prepaid first (i usually pick the cheapest $10).

Which store did you go to?



d*mn, they never offer me this and they just deducted $10 a few days ago.

Complain to them then you will be noticed.
In this day and age, never make noise, nobody will bother about you.