Victim
I signed up on 26 July, and subsequently my friend told me about the scam and I read up all the comments from HWZ.
And did accordingly to the precious advise given. Many thanks !
I would like to find out, if any had encounter.
1) I send a registered mail within the 5 day cooling off period to cancel the agreement (it was then return back to me since no one claim the letter) Verbally I already told Tricia about the cancellation, and she say 7-10 days to process.
2) Subsequently had difficulty contacting her and she gave some excuses like sick or company retreat.
3) Anxiety build up, so I went to CASE, and was given 3 options, which I chose to go to SCT.
4) I went to SCT and filed a claim against LPI, I didn't inform Tricia about going to SCT as I feel that if she can refund me before the mediation, I would resolve the case.
5) After filing to SCT, she called me up asking me to wait another week before she confirm with me, subsequently she postpose another week again.
6) A day before SCT mediation date, she called and said why I never tell her I go to SCT, her boss now very angry and have problem refunding. Later she pass the phone to another lady, the lady say by right they have 60days to do the refund and I am not even up to 60 days and I filed to SCT. I told them I am unaware and it was Tricia who promise 7-10 days refund.
7) Now they are claiming that their boss is very unhappy and not intending to refund, even after explaining that I am unaware about the 60 days, the boss decided to refund 50% which is $3k. They even told me that, the boss is very sure that he no need refund me if go to SCT. But I still go ahead with the SCT.
8) During the mediation, the mediator didn't do much mediation, he only ask what LPI offered and what I expect. So I do not agree, and he just reschedule another appt which is the hearing if I am not wrong. The mediator also never ask if I want to wait till the 2 months is up. It was 5-10 mins only.
I mean is it possible that they do not refund me because I never wait till 60 days, even though they are the one who verbally promise a 7-10 days. I have the smses exchanged.