MyRepublic Big Launch

[cyberet]

You may be right if I had confused you.

xRenol is right. Its from ONT directly on my last test.

I had also the router firmware upgraded but had no improvement, and want to compare if ONT exhibit the same. Since the source seemed from ONT, no matter what I did on router, it would be the same.

hence, confused if it's router issue, or ONT issue as some had said, or my notebooks which are 2~3years old but equipped with gigabit interface. To have all 3 notebooks with same problem, it just did not make any sense, especially the new Y410p my son just got from Poly road show 1 month ago and had the lowest speed among the 3.

From past pages of info, the result varies. Locations of residency affecting factor, which I thought should not be, other than worksmanship during the initial fiber deployment phase.

I have been on Cable long long time. this is my 1st engagement with fiber broadband and has chosen MR for the past comments for their BB speed when 150M/300M fiber was hot few years back. With the announcement of change of MR role and company's future plan regionally, I will think MR organization and technology infrastructure is 'mature and ready' to compete but the 'big launch' does not bang loud or maybe loud.

As far as I'm concern, the speed did not even hit half the speed I subscribe to and feeling very very disappointed. If MR allowed me to cancel even after deployment, I will surely gladly do so since issue starts during deployment. otherwise, it's my 'ars luck' for the next 24 months if issue remains.

doesn't mean the latest/newest laptop will have better network cards.
an example would be my 6yr old laptop has dual band 300mbps wireless n, where as a brand new asus/samsung laptop i bought last year only has 150mbps 2.4ghz wireless n.

check your ethernet device manager settings and see if it has the option to disable checksum offload, sometimes the nic embeded is so crappy, the cpu does a better job. used to experience this with some old motherboard with embeded realtek 1gbps ethernet

also, which antivirus/firewall are you using? some are known to slow the internet speeds

also, have you contacted nivleK1985 with your custid so that he can arrange something/someone to look into your problem?

 

[frizee]

On stock firmware and upgraded to Firmware Version:3.0.0.4.374_5047. Speed is the same though.

Static IP is up too.

Thanks MyRepublic for the fast setup and professionalism of your tech.

Excellent service from him. Polite and friendly as always.

 

[Binaries]

On stock firmware and upgraded to Firmware Version:3.0.0.4.374_5047. Speed is the same though.

Static IP is up too.

Thanks MyRepublic for the fast setup and professionalism of your tech.

Excellent service from him. Polite and friendly as always.

So far the field engineers that I have met up with are always friendly and polite. That is however hmm one of the only plus points.. but all in all, yes love them field engineers. lol

 

[ntec66]

Hey ntec66,

Our backend for the 1Gbps plan is exactly the same, but because the equipment this time is by a different vendor, therefore we had to perform a few optimization to ensure that your plans work as they did before on the NC OpCo network. The actual backend connectivity from our core network to the rest of internet is all the same.

Bolts

You said your actual backend to the internet is exactly the same, which was also mentioned as reason why the speed should not be slower.

So is this 1Gbps upgrade just switching to new OLT-ONT combo to effectively remove the old speed limitation of Nucleus Connect?

Does this mean only high speed to local sites but the same speed to overseas sites? Test results from users appears to support this, with some complaining slower speed on 1Gbps than the old plan.

 

[ntec66]

The best part is your CSO kept on giving different story, different answer. 1 said in 1 weeks time will settle and you will be receiving a call by today. by end of the day, no call made. the other 1 when i call back and ask why no call made, she's like "oh sorry, we did it again" let me see what can i help you on this, then she came back to me that OpenNet only can give them answer in 1 weeks time and let us know when the resources is free up. your FT also not able to handle frustrated customer well, just tell :" thats nothing we can do now, we will escalate this to our management " so standard, must well you guys put it as an automated answer machine? not flexible.

I'm not trying to be a difficult customer but i just want a definite answer and a apologize from MR to admit that you guys over committed.

technician no show, no proper follow up call, no compensation, and only a yes - you must pay for the penalties....

The OpenNet procedures are not as simple as what MyRepublic may be tellng you. To better protect your own interest, for the full picture, if you got time, read Schedule 1 of ICO Agreement - ICO Agreement | OpenNet

You should also find out from OpenNet when your installation request was submitted by MyRepublic to OpenNet. The stipulated timeframe governing OpenNet are very clear and based on this date.

You will also be in a better position to see if MyRepublic have the right to ask you for penalties and not the other way round. Refer also to this thread for related discussion - http://forums.hardwarezone.com.sg/n...-cancel-myrepublic-fibre-sign-up-4626348.html

 

[ntec66]

recon is instant.

We have lots of cancel cases due to other ISP refusing to let go of the line. Thus, making us unable to take over the line.

The other ISP already have a 12 months contract with OpenNet, if they have internal processes, maybe they rather let their system auto-terminate at that point of time to save the trouble of manually letting go of the line?

Conversely, may we know if a MyRepublic customer leaves and the other ISP request for a fibre takeover, will you on record here say, yes, you will without delay inform OpenNet that you agree to their request?

 

[Caesar95]

Since this morning two strange things has been happening to my network. My google images search turns out blank and youtube videos cannot be loaded (some videos may be loaded but at very low resolution. I tried turning off my firewall but to no avail.

 

[Livewings]

Any MyRepublic engineers can help? I can't access Hulu Plus on my Apple TV. It keeps saying Hulu Plus is unavailable now. Please try again later. Before I upgrade, I was able to access it. Is there a problem with Teleport?

 

[ace1961]

Any MyRepublic engineers can help? I can't access Hulu Plus on my Apple TV. It keeps saying Hulu Plus is unavailable now. Please try again later. Before I upgrade, I was able to access it. Is there a problem with Teleport?

Same for me since day one

 

[xiaogao]

xiaogao

Singapore's Bold New Internet Service Provider but service is the worst among all . when you had technical issue and called their support hotline, phone alway can't get through, even if get through, they will only create a ticket for you but won't solve the matter, write in to them, same answer '' Your request (#0000) has been received and is being reviewed by our support staff''. I think most of the customer encounter the same issue as me, problem cannot be solve and still had to paid for the monthly subscription as had already sign up for their two year plan. before signing up they promise for a good service but after singing up is another story.

 

[vivi67]

Hi vivi - I'm sorry for the problem you've faced and agree that communication and support is vital. Can you send me a PM with your email address or NRIC? I'll follow up on your case. ^FL

PM sent.

Thanks for looking into this!

Pardon I haven't receive any news back or an acknowledgement,
have you receive the PM I'd send to you

or.. anyone else to advise me on the matter?

Been waiting and still waiting,
totally still cannot connect to the internet at all due to connection LED still blinking,
not even able to start using the 1Gbps.

Calling hotline doesn't give me assurance support over this matter as I've been told to put on hold and wait for updates which apparently didn't come. One of your operator even opened and issued a ticket number for me but I don't know what use it is for?

It's been days and counting, hopefully latest by tomorrow morning/noon I can get a call back however..

I could have better understand why the delay if you guys are experiencing any problem (on MR/OpenNet side, or both) and tell me about it but I wasn't even informed of the status of my connection ever since your man came to install and left saying to wait for further news and call from your team.

Very disappointed; is this the appropriate standard you guys give to your customer?

EDIT: Also to add, it should very much be you guys taking the initiative to reach to your customers experiencing hiccups or problems, instead of the other way round with us 'chasing' you guys for input. I can see that many fellow MR users are distressed over several different or same issues so far with regards to the internet service and I can say I feel the same.

Needless to say, I can see from the past and up MR reps have gained our respects and we are grateful for their assistance whenever they reached out. Kudos to them effort! (Honestly this was one major plus point I factored in when I was considering sending my order for MR subscription!)

Though, please do not let us see it as though we have made a mistake or wrong choice for choosing MyRepublic by putting our hopes down and with insecurities of not being able to receive adequate assistance when in true need. We chose you because we believed in you.

I hope you guys won't prove us wrong.

 

[hangyong]

Singapore's Bold New Internet Service Provider but service is the worst among all . when you had technical issue and called their support hotline, phone alway can't get through, even if get through, they will only create a ticket for you but won't solve the matter, write in to them, same answer '' Your request (#0000) has been received and is being reviewed by our support staff''. I think most of the customer encounter the same issue as me, problem cannot be solve and still had to paid for the monthly subscription as had already sign up for their two year plan. before signing up they promise for a good service but after singing up is another story.

So far I have not had an ISP who fairs better than MR for technical support honestly...

Singtel and starhub had been my biggest mistake for the last 15 years before switching to MR.

 

[wilflare]

So far I have not had an ISP who fairs better than MR for technical support honestly...

Singtel and starhub had been my biggest mistake for the last 15 years before switching to MR.

ditto! unless SH/ST improved tremendously since 2012...
I think MR has been great with their Twitter/Facebook/HWZ Forum presence

 

[SkatyBoy]

For some reason, after updating to Windows 8.1, my speed miraculously went up. Coincidence maybe?

Laptop to Router (via Cat6) to ONT:

 

[Just Me]

For some reason, after updating to Windows 8.1, my speed miraculously went up. Coincidence maybe?

Laptop to Router (via Cat6) to ONT:

I am using Win 8.1 since it was available.. perhaps this update has optimization for 1Gbps broadband?

 

[Boltersdriveer]

You said your actual backend to the internet is exactly the same, which was also mentioned as reason why the speed should not be slower.

So is this 1Gbps upgrade just switching to new OLT-ONT combo to effectively remove the old speed limitation of Nucleus Connect?

Does this mean only high speed to local sites but the same speed to overseas sites? Test results from users appears to support this, with some complaining slower speed on 1Gbps than the old plan.

It really depends on the site(s) in question. We have upgraded tremendously our backend connectivity to many locations (though this will benefit both NC as well as OpCo customers) and you are right in that we are just removing the old speed limitations of NC through this 1Gbit upgrade process. In some cases, we may still have to perform optimizations to several locations and that's where you'd be able to help us by letting us know that your route to a certain website is not optimal.

Bolts

 

[Binaries]

For some reason, after updating to Windows 8.1, my speed miraculously went up. Coincidence maybe?

Laptop to Router (via Cat6) to ONT:

Coincidence surely. You can do a fresh installation of any OS and you will see the same results probably.

PS: Despite all the bad publicity of MyRepublic so far from the lack of assistance. Torrent speed is still one of the saving grace for them.

With no local peers.

 

[SkatyBoy]

My current torrent speeds:

It's good, seeing that the torrents are extremely obscure and most of the peers are from countries with slow broadband (those 10-15Mbps kind).

EDIT: For the second torrent, I am not downloading the whole 18 gig of files, I am only downloading around 2GB.

 

[Livewings]

It really depends on the site(s) in question. We have upgraded tremendously our backend connectivity to many locations (though this will benefit both NC as well as OpCo customers) and you are right in that we are just removing the old speed limitations of NC through this 1Gbit upgrade process. In some cases, we may still have to perform optimizations to several locations and that's where you'd be able to help us by letting us know that your route to a certain website is not optimal.

Bolts

Bolts answer my question leh.
Even here support so bad.

 

[xiaogao]

ya you are right , their support are better but not the service, I had waited for their CSO to solve my issue, it had been a few week, Nobody from MY had called me. I hire a IT personal to check on the issue and they told me it cause by the static ip given by MY, feedback the issue to MY but still nobody follow up. If anybody from their side bother to give a call or follow up, it won't piss me off. It that the good service you talking about.