MyRepublic Big Launch

[IAmNiceify]

Better email and call them to cancel.

Too late liao. Called them, they say need pay charges. Listen also sian liao

Will post a update on post installation

Only complain is around midnight lag a bit

 

[SirSalute]

Look at the appointment time

Since your delay is caused by OpenNet, My advice to you is to speak to OpenNet directly or email them. Because even if you switch to another provider also have to go through OpenNet.

Thanks for replying. To me it's clearly MR's fault.

You do not have sufficient post count to post images/links. Please remove the images/links from your message, then you will be able to submit your post.

i58.tiny pic.com/i70djp.jpg

The 2nd email I received after I discussed with CSO 30mins ago.

 

[xRenol]

Nope, my ONT currently have SingTel and M1 fiber installed. Now i wanted to change my SingTel to MR. Awaiting MyRepublic to give me a called back

Ok but MR ONT only has 1 port.

 

[Henry Ng]

Your ONT not the same as my ONT.

 

[Beefsteak]

Thanks for replying. To me it's clearly MR's fault.

i58.tiny pic.com/i70djp.jpg

The 2nd email I received after I discussed with CSO 30mins ago.

MR's fault probably on the customer service side. But for your TP problem, MR can't do anything about it because the TP is owned by OpenNet.

 

[Tiny potato]

TWICE. Postponed twice also after I had already applied my leaves.



The thing is they still got the cheek to tell me this after I get to them from Live Chat. If it fail, doesn't it means that you should all the more identify what happen and what can be done about it?

I applied since March, got the appointment dates twice, postponed twice, still in midst of waiting for the next appointment (7 days after last postponement)

I have the very feeling that they want US TO CANCEL/Not Apply for their service ourselves, so they don't need to serve us.

I'm also writing to CASE and IDA for the inconvenience created. Maybe to the press since my cousin is working there.

Stomp then and post on their Facebook too. So that more people will know.

 

[misato]

Thanks for replying. To me it's clearly MR's fault.

You are entitled to complain about the poor service rendered but if the reason provided by MR is "true" then the fault does not lie with them on being unable to activate your service. In fact, if the reason is the real truth you will face the same even when subscribing to another provider (maybe except Singtel).

Its best you bring this up to the mainstream media for more exposure as it will benefit everyone more.

PS: It took me 4 times to get my service running. For my case, fault lies both with opennet and MR for their poor cable management and documentation. Neither actually knew where my fiber is and how it is connected and only on the fourth appointment did I actually see some human from opennet to physically work on the issue. If opennet actually did send someone on the first or second attempt it would have saved me lots of time (and leaves).

 

[SirSalute]

Who's fault

To me it is MR fault due to their costumer service. If opennet didn't receive the note or request from MR, they cannot even do any installation.

Moreover, I didn't expect them to get the appointments fixed asap (for the first two times) since I understand that OpenNet might not have the capability to arrange so quickly(it wasn't their problem in the first place).

The thing that is pissing me off is that they didn't even bother to notify me about what is going on or what have they done. I need to call them just to get the reply that the 'request transaction failed'. What was the follow up actions? What is the next intended solution? What is the compensation? etc..

 

[queks]

At least this episode has come to a conclusion for you.
Lets hope you have better luck with the next RSP.

Well, MR CSO called me yesterday, asking me whether my internet is up. I just politely told her that my account has been terminated and closed 2 weeks ago.
Another example that shows the lack of communication and break down of customer info sharing within different department of their company.

 

[ianlim_88]

Anyone knows of the following condition cited by MR CS for the 1GB upgrade? I waited for 3 months since they failed the 1st installation in end March and now they throw another bomb, this ISP is as good as the other big 3 now.

------
We refer to your email yesterday

As we have checked your subscription, you only had the service for 1 year.

We have received a feedback that for GAMER Package you need to complete at least 1.5 years for the eligibility of this 1Gbps Migration.

By November you can drop us a call and get this upgrade.

We appreciate your patience and understanding regarding this matter

Regards
Customer Care Team
MyRepublic Ltd

 

[gigigigi]

Anyone knows of the following condition cited by MR CS for the 1GB upgrade? I waited for 3 months since they failed the 1st installation in end March and now they throw another bomb, this ISP is as good as the other big 3 now.

------
We refer to your email yesterday

As we have checked your subscription, you only had the service for 1 year.

We have received a feedback that for GAMER Package you need to complete at least 1.5 years for the eligibility of this 1Gbps Migration.

By November you can drop us a call and get this upgrade.

We appreciate your patience and understanding regarding this matter

Regards
Customer Care Team
MyRepublic Ltd

wow... first time see this kind of info.
Really power sia...

 

[misato]

Well, MR CSO called me yesterday, asking me whether my internet is up. I just politely told her that my account has been terminated and closed 2 weeks ago.
Another example that shows the lack of communication and break down of customer info sharing within different department of their company.

I think they are lacking the properly information management suit to get their act together on top of a very crude process to manage all this information results in tons of services lapes and information gaps.

 

[SimonLam]

Management and internal processes issue it seem.

 

[Johnnny]

When will MR BILL ME! GRR!

It's been 2 months of FREE subscription without payment. HALP!

I won't pay till you guys give the bill and you know what, I already told the CSOs many times about this. I will let you guys go and do the guesswork now, since telling MR specifics don't solve issues.

Drop me a pm with your Cust ID so I can assist you

 

[Beefsteak]

Mr Johnny.

So when is MR going to solve the routing issue with Twitch.tv?

 

[boxsurat]

when the problem is related to money, the response is fast. other problem can wait.

 

[nestorvie]

Well, so finally the MR representative has returned to this forum.

isn't it a good sign?

 

[Novenics]

Mr Johnny.

So when is MR going to solve the routing issue with Twitch.tv?

they probably not solving it, i had some PM exchanges with another MR staff on this forum whose name i shall not mention.

all the while hes juz smoking me with stuff like "problem lies with twitch's connection with SG and all ISPs in SG are having the same problem" so its normal.

yup, i cant even watch stream on twitch at low quality w/o stuttering every 5-10secs and tats normal?

told him i dun see other ISP users complaining(none of my frens in SG have this problem too) or at least have the same magnitude of problem compared to mine and he replied "routes to Twitch varies from each user device, and quality will be bad from time to time... there is nothing we can do until Twitch decides to fix the issue on their end."

basically putting all the blame on twitch? yup, juz like problem lies with opennet for all the failed installations and appointments? how convenient.

 

[Henry Ng]

they probably not solving it, i had some PM exchanges with another MR staff on this forum whose name i shall not mention.

all the while hes juz smoking me with stuff like "problem lies with twitch's connection with SG and all ISPs in SG are having the same problem" so its normal.

yup, i cant even watch stream on twitch at low quality w/o stuttering every 5-10secs and tats normal?

told him i dun see other ISP users complaining(none of my frens in SG have this problem too) or at least have the same magnitude of problem compared to mine and he replied "routes to Twitch varies from each user device, and quality will be bad from time to time... there is nothing we can do until Twitch decides to fix the issue on their end."

basically putting all the blame on twitch? yup, juz like problem lies with opennet for all the failed installations and appointments? how convenient.

Smoking. No problem watching it using ST.

 

[IAmNiceify]

Those lagging on 1gbps? 100mbps is not lagging even on source