MyRepublic fibre - Part 4

[Crescy]

1GPBS Upgrade that never came

Hello MR admins,

I'm an exisiting 100mpbs plan user and had signed up for an upgrade to the 1gbps plan very long ago.

After a very long wait, I managed to have an appointment. 1 got 2 appointment dates.
1) 18 Sept 2014 (open net appointment to upgrade the fibre point)
2) 04 Oct 2014 (my republic appointment)

18 Sept came and open net guy came.. did some work, then said that he cannot finish the upgrade because of some signal problems.

So means I have to reschedule another appointment. I called your hotline and asked for updates. Your CS is not able to schedule a new appointment??
Fine, I'll wait..

Just today, I received a call from nucleus (not sure of spelling), saying that they will come and collect my fibre modem tomorrow (04 Oct 2014) which is my original 2nd appointment date.
If they take away the modem then what I use? I told them no need to come collect, even they come I will not give because the upgrade is not done yet.
Then they told me to call MR.

So I called.. and is still waiting.. 36 mins and still no one picks up.

My question now is.. how long more do I have to wait for the upgrade?
10 months already.. hello??

 

[letonz]

Do you mean MR infrastructure or your own hardware infrastructure?



There is a penalty charge for cancellation of any OpenNet appointment.

I am not sure if the penalty charge is pay through MR to OpenNet or directly to OpenNet.

I mean mr infrastructure.any diff btw 300mbps and 1gbps as compare to 100mbps which i am having now.

 

[foopower]

wow..i am so happy i move on with VQ.....damn lucky MR didnt accept my re-contract application..

Meanwhile I wished I had stayed on the 150Mbps plan longer

 

[foopower]

Hello MR admins,

I'm an exisiting 100mpbs plan user and had signed up for an upgrade to the 1gbps plan very long ago.

After a very long wait, I managed to have an appointment. 1 got 2 appointment dates.
1) 18 Sept 2014 (open net appointment to upgrade the fibre point)
2) 04 Oct 2014 (my republic appointment)

18 Sept came and open net guy came.. did some work, then said that he cannot finish the upgrade because of some signal problems.

So means I have to reschedule another appointment. I called your hotline and asked for updates. Your CS is not able to schedule a new appointment??
Fine, I'll wait..

Just today, I received a call from nucleus (not sure of spelling), saying that they will come and collect my fibre modem tomorrow (04 Oct 2014) which is my original 2nd appointment date.
If they take away the modem then what I use? I told them no need to come collect, even they come I will not give because the upgrade is not done yet.
Then they told me to call MR.

So I called.. and is still waiting.. 36 mins and still no one picks up.

My question now is.. how long more do I have to wait for the upgrade?
10 months already.. hello??

What? OpenNet has to do upgrading on their side too?

My case only MyRepublic came.

 

[xRenol]

I mean mr infrastructure.any diff btw 300mbps and 1gbps as compare to 100mbps which i am having now.

For MR infrastructure, I doubt anyone will be able to provide you the answer unless MR staff.

 

[keigo]

I mean mr infrastructure.any diff btw 300mbps and 1gbps as compare to 100mbps which i am having now.

300mbps n 1 Gbps same OpCo from MR.
100mbps using NC OpCo.

Infrastructure, never seen MR fibre infrastructure diagram b4,so no idea.

 

[Lehnsherr]

Hello MR admins,

I'm an exisiting 100mpbs plan user and had signed up for an upgrade to the 1gbps plan very long ago.

After a very long wait, I managed to have an appointment. 1 got 2 appointment dates.
1) 18 Sept 2014 (open net appointment to upgrade the fibre point)
2) 04 Oct 2014 (my republic appointment)

18 Sept came and open net guy came.. did some work, then said that he cannot finish the upgrade because of some signal problems.

So means I have to reschedule another appointment. I called your hotline and asked for updates. Your CS is not able to schedule a new appointment??
Fine, I'll wait..

Just today, I received a call from nucleus (not sure of spelling), saying that they will come and collect my fibre modem tomorrow (04 Oct 2014) which is my original 2nd appointment date.
If they take away the modem then what I use? I told them no need to come collect, even they come I will not give because the upgrade is not done yet.
Then they told me to call MR.

So I called.. and is still waiting.. 36 mins and still no one picks up.

My question now is.. how long more do I have to wait for the upgrade?
10 months already.. hello??

Consumers always kena screwed. I bet u have these questions in your mind:

1)Why Opennet didn't come back again themselves knowing the fibre point upgrade failed?
2)So are consumers the one contacting Opennet to come again or should RSP do it for consumers?
3)Why did MR not inform Nucleus Connect not to collect ONT since installation won't happen on 4th Oct cos the fibre point upgrade had failed?

 

[jupiter12]

Anyone on 1 Gigabyte MR plan now?
Can check what are the MR DNS that you guys are using?
Or you guys are using other DNS that are well better and faster?

 

[Tectrica]

How do i request or check for custom routing to ArchAge NA Servers? Currently I am getting 275ms.

 

[Lehnsherr]

Anyone on 1 Gigabyte MR plan now?
Can check what are the MR DNS that you guys are using?
Or you guys are using other DNS that are well better and faster?

MR DNS:
103.11.48.126 (primary)
103.11.48.190

Tried before Google one but I don't find that its significantly faster.

 

[Wockets]

Is it just me or the ping for diablo 3 America region ping always so high at night? in the day i get like 170 ~ 200.

Now I'm getting like 190~300.

I'm on Gamer 1gb/s. So much for custom routing

 

[keigo]

Is it just me or the ping for diablo 3 America region ping always so high at night? in the day i get like 170 ~ 200.

Now I'm getting like 190~300.

I'm on Gamer 1gb/s. So much for custom routing

Open D3 launcher go to settings. Tick the box for 'Additional command line arguments' and in the new command line put the following:

OnlineService.Matchmaking.ServerPool=AU1

This will host your games in AUS servers latency around 120+ms which is better for SG players. Gamers plan is just a gimmick, doesn't do much.

 

[Wockets]

Open D3 launcher go to settings. Tick the box for 'Additional command line arguments' and in the new command line put the following:

OnlineService.Matchmaking.ServerPool=AU1

This will host your games in AUS servers latency around 120+ms which is better for SG players. Gamers plan is just a gimmick, doesn't do much.

OMG, thank you so much for this tip. You changed everything

Sigh i knew this gamer plan was a marketing gimmick afterall

 

[jackycar]

Wtf is going on with MR man....

 

[foopower]

Consumers always kena screwed. I bet u have these questions in your mind:

1)Why Opennet didn't come back again themselves knowing the fibre point upgrade failed?
2)So are consumers the one contacting Opennet to come again or should RSP do it for consumers?
3)Why did MR not inform Nucleus Connect not to collect ONT since installation won't happen on 4th Oct cos the fibre point upgrade had failed?

I have the exact same questions too.

 

[MRUSER]

Mobile game app "game of war" is damn lag!
Can you get it fixed!

 

[niezh74]

Hi,

Is anyone having connection problems? I am not able to connect to the internet since last night. I am staying at Jurong west.

 

[keigo]

Hi,

Is anyone having connection problems? I am not able to connect to the internet since last night. I am staying at Jurong west.

Probably their maintainance hit your area, but it should up by now.

 

[2ulkifli]

MyRepublic, how come I still get billed when I have terminated since 16Sep and returned the modem full set and signed by receiver on 17Sep.

Please do not bill my CC, if I have to spend time to recover the funds back from MR, then I will charge my time to MR for your cockups in the billing department.

 

[niezh74]

I am still having the problem . The router network disable poor connection.