MyRepublic fibre - Part 4

[keanteac]

Jialat....
MyRepublic bill me wrongly...
They going to deduct from Giro.
How you all stop them from wrongly deduct ?

 

[kashix]

IDA asked me for my name and customerID. I will be providing to them.

Anyone else wants to include their name in?

eh, this type of thing a bit sensitive leh, you just tell them, roughly this is the problem, so what can they do and obviously, a lot of users are facing this problem, somehow I got a feeling that the wall of text quoted below are a bunch of BS hahaha.

bro, I give them until next week to settle it, if cannot, don't blame me. I already tolerated a lot already, even SingNet also will somehow find solution to fix your issue if you keep complaining. MyRepublic is like all talk and no action, very good at taichi too. 1st thing when you show your slow speed test, their qns forever is are you using Wi-Fi? Your router problem, please connect direct ONT. Eh what are you guys thinking, you all think I don't know how to troubleshoot myself? Treating us like idiots like that -.-

This sticky post will contain a list of major issues and bugs we are currently aware of. Please note that this list will be updated as fixes and reports come in and is by no means exhaustive.

** SpeedTest **

Currently public SpeedTest servers are not well-equipped to handle 1Gbps tests. Multiple 1Gbps users can overload one server when running tests to it at the same time.

** Teleport **

Any major issues involving Teleport should be fixed. Most of the issues being reported now are very device-specific e.g. due to specific device firmwares not allowing DNS settings to be changed.

** Peak Hour Speed Issues **

We have discovered the root cause of an issue causing some customers to have intermittent disconnections / slow speeds during peak hours (e.g. 8pm - 10pm) — even over wired connections.

This is something we take very seriously and are working with our network vendors to resolve ASAP.

Customers who have been affected by this issue and have left us their contact information should also be receiving email updates (thanks for bearing with us!).

Yeah right, I can tell you're taking it very seriously and WORKING on it ASAP.

New MyRepublic plan
$49/mth
10mbps - no throttling, speed always capped @ 10mbps!
the fastest among the slowest in singapore!!!

 

[Wockets]

The throttling is back boys.... Singtel server...

 

[misato]

is it throttling?

Purposely tested on speednet selecting singtel. (pardon me for the low speed.. didn't bother turning off my torrent that is uploading at about 20mbps)

second run...

third run..

 

[imacbie]

@kashix pardon me for asking, but may I know how old r u?

 

[misato]

Slowdown detected on MR!!! MR you cheat! how dare you throttle my speed!

Really cannot tahan!! MR just cheated me so much speed! f**k up! :s22

 

[tunkh321]

For those of you who are thinking to sign up MyRepublic, please think twice . These are my encounter with them. I have terminated my service since 20 Sep 2014 and have not activated my new 1 Gbps service but I was still being charged for the month of Sep 14. How could they any how charged the customer even without providing any services to the customer? I have PM them , submitted an open ticket to them & posted on their facebook wall. After 3 days, I finally received a call from them. she admitted that there is a mistake from their side and will refund me within 2-7 working days. Just to make sure that I will get my refund, I asked for a black & white from their side, either email or sms. That was on 8 Oct 14, till today, no one from MyRepublic has emailled or SMS me, and I am still waiting for my refund. As for the upgrade, they have arranged Opennet to activate the 2nd port on 19 Sep 14, but on that day, I was informed that because got some problem at the back end, they are unable to activate the port for me, they will make another appointment again. Now, It has been more that 20 days, nobody from MyRepublic has called to arrange appointment for Opennet to come down to activate my 2nd port & update me on the situation for the upgrade. With so many unpleasant encounter with MyRepublic, I have decided to cancel my application to upgrade to 1 Gbps, because I have lost my confidence and patient with them, I do not wish to have anything to do with them anymore.

As of to date, I still did not receive my refund. No call, no email, no message, nothing from MyRepublic regarding my refund. Since they are not interested in settling the matter with me, I have written to CASE & IDA. Hope the proper authority can deal with them and help me on this matter.

 

[wee.wesley]

Check this out.

Customers fume as MyRepublic falls short of promise | TODAYonline


Actually with personal information, i think it's not sensitive if want to solve problems. It's the ability to say own name and stand up to such "abuse". Think about it like a protest, dont need to be physically there, just quote name and let authorities handle.

Who ask singapore say cannot protest =p now need to go other ways.

 

[kashix]

is it throttling?

Purposely tested on speednet selecting singtel. (pardon me for the low speed.. didn't bother turning off my torrent that is uploading at about 20mbps)

second run...

third run..

Slowdown detected on MR!!! MR you cheat! how dare you throttle my speed!

Just because you're not experiencing it, does not mean that the problem is not there. They have publicly expressed that there is indeed this slowdown issue going on, it's been a very frustrating week for us, so please pardon the angst here.

 

[misato]

Just because you're not experiencing it, does not mean that the problem is not there. They have publicly expressed that there is indeed this slowdown issue going on, it's been a very frustrating week for us, so please pardon the angst here.

Pardon me here.. you shouted that MR is throttling.. scared me sia, usually throttling means everybody also kanna. of course I must check, double check, triple check, four check and still check some more.. but never see any throttling leh. You sure its not you and your toys having problem?

It is because I have seen all of MR O level characters.. so they don't dare throttle me? Must be this reason!

 

[alamakazim]

Pardon me here.. you shouted that MR is throttling.. scared me sia, usually throttling means everybody also kanna. of course I must check, double check, triple check, four check and still check some more.. but never see any throttling leh. You sure its not you and your toys having problem?

It is because I have seen all of MR O level characters.. so they don't dare throttle me? Must be this reason!

aiyo... u don't believe is your problem.... u kenna... u will know

normally ok... why suddenly not ok?

why suddenly so many people complain?

today, surf net smooth, but speedtest download slow

so I believe, they compromise abit... at least let us surf net


Tiong Bahru Area

 

[kashix]

Pardon me here.. you shouted that MR is throttling.. scared me sia, usually throttling means everybody also kanna. of course I must check, double check, triple check, four check and still check some more.. but never see any throttling leh. You sure its not you and your toys having problem?

It is because I have seen all of MR O level characters.. so they don't dare throttle me? Must be this reason!

then you must be blind, scroll up read, read the previous few pages of the thread as well,

guys no point arguing with them, all the MR fanbois coming in already!

 

[misato]

then you must be blind, scroll up read, read the previous few pages of the thread as well,

guys no point arguing with them, all the MR fanbois coming in already!

I have no issue means I am a MR fan boi.. that some nice logic you have. Then you must be anti MR boi lor

 

[Demikidisme]

gonna jump to VQ after contract ends

 

[kashix]

I have no issue means I am a MR fan boi.. that some nice logic you have. Then you must be anti MR boi lor

I anti them no problem, as long as they can resolve. Unlike you, adding sarcasm to the misery of others, I applaud your character, goes to show what kind of person you are

 

[gongkia2000]

emailed them regarding my buyback from my starhub contract, no reply.

Speeds at 18mbps.

This is unacceptable.

 

[xalkyrie]

 

[shantuzi]

2 weeks and counting

Every night without fail at 10PM. Kallang Area

 

[misato]

I anti them no problem, as long as they can resolve. Unlike you, adding sarcasm to the misery of others, I applaud your character, goes to show what kind of person you are

Such foresight you have on my character! You must have such a noble character thats why you are suffering.

 

[Lehnsherr]

is it throttling?

Purposely tested on speednet selecting singtel. (pardon me for the low speed.. didn't bother turning off my torrent that is uploading at about 20mbps)

second run...

third run..

This confirms for me that my connection has some issues cos I am only getting 10+Mbps right now with a 500Mbps upload on Singtel's servers.

Now on facebook they said they have identified root of problem so I hopefully a cure will be administered soon.