Hi MR team,
This is the kind of speed i am getting on my PureHD connection. I've been in and out of SG so really no time to sit around to log tickets and troubleshoot. But now that it's X'mas holidays and I got time on my hand, i have taken down these speed test results which is looking the same as the previous logged case.
I hope to get a call from your tech to come to my place to take a look as it is not the first time i have to log a ticket on this. Earlier part of this year I got the exact same problem.
The timelines of my dealings with MR this year:
- Installed service on 11th March (was able to hit speeds around 100+mb/s)
- Service was down during Good Friday 29 March weekend due to MR network incident
- Experienced terrible network performance after and after a series of back and forth, the solution from MR team was that I have to wait 2 months when a network upgrade for AMK area will resolve congestion issues that's causing this low speed. To be fair, MR gave me $$ rebate on the monthly subscription fees due to this.
- There was no improvement to the performance when May came and went. Your engineer attended my place on 17th June and eventually swapped out my ONT unit and that fixed the problem.
- Since Nov, the issues we experienced before have started recurring. The speed is bad all day not just during evening peak hours. We started getting dismal connections and these are just for browsing, youtube or uploading of files to the server.
So it looks like i must have a nice conversation with you guys every 3 months.
connecting directly to asus router
Speedtest.net by Ookla - My Results
Speedtest.net by Ookla - My Results
after updating firmware and rebooting asus router:
Speedtest.net by Ookla - My Results
connecting directly to ONT:
Speedtest.net by Ookla - My Results
Speedtest.net by Ookla - My Results
Speedtest.net by Ookla - My Results