MyRepublic fibre - Part 4

[Naoyuki]

Recently twitch keep lagging can't wait for my contract to end man. Service is too bad, my DM enquiry also being ignored. (inb4 "understanding" people tell me that i'm not paying for a business plan so I have no right to complain.)

 

[tuckloong]

hehe report in The China sites ish better for me le

 

[aptget]

I just upgraded to latest fw and it's 5517 leh.

according to Asus support page, there is no f/w 5517 for N15U

 

[imacbie]

Been experiencing frequent d/c past few days.
Anybody else same issue??

 

[elimmel]

according to Asus support page, there is no f/w 5517 for N15U

I'm using ac68. Did a FW check using the router admin page and upgraded from there.
Gave me 5517 as latest FW.
Then after reading the posts here, went to Asus homepage and downloaded the 5656.
After load, checked at admin page again and this time tell me 5656 is latest FW.

 

[bigtux]

update on my situation:

AC68 - frequent reboots ... upgraded to 5517 ... power off ... power on ... reset to defaults ... power off ... power on ... carry out minimal setup ... still encountering frequent reboots ... look around the settings ... enable telnet ... when inside ... poke around and based on my knowledge kill some processes ... now uptime is 0 days 16 hours 39 minutes 28 seconds ... fingers crossed

yes .. based on the router firmware check - latest is 5517 but based on the asus website, its 5656. i have not upgraded to 5656 yet though i have done a manual download. still waiting and monitoring.

 

[Ah-Pin-Kor]

For AC68U and AC56U, you should not be using 5517. Asus has pulled it.



----
David Longenecker
2 days ago

Here is ASUS' response:

3.0.0.4.374.5656 for RT-AC68U, RT-AC56U and 3.0.0.4.374.5517 for other models are the same code base and fixed the same vulnerability.

The 5517 for RT-AC68U and RT-AC56U is unstable and we add some patches specific for these two models. So the firmware version number is larger than 5517.

Source:
David Longenecker: More Fun With Wireless Routers: ASUS RT-AC68U (and others) Reveal Admin Password

 

[bigtux]

AC68U - Upgraded from 5517 to 5656 from a manual download from ASUSTeK Computer Inc. -Support- Drivers and Download RT-AC68U
uptime restart from scratch ... let's see how long this works ... fingers crossed no more reboots.

 

[socialjazz]

How long does it take for MyRepublic to contact you once you have submitted the application form? Their website said 2 weeks but 2 weeks have already gone by and there is still no contact from them regarding OTN installation. My friend who has signed up for ViewQwest had an installation date confirmed just 3 days later.

 

[Phen8210]

How long does it take for MyRepublic to contact you once you have submitted the application form? Their website said 2 weeks but 2 weeks have already gone by and there is still no contact from them regarding OTN installation. My friend who has signed up for ViewQwest had an installation date confirmed just 3 days later.

most of the early subscribers waited months before it was available.. to be fair, u probably need queue up behind them.

 

[robolee]

Replaced equipment still no signal. MR taichi to opennet and opennet taichi to MR.

Grow up la! Already 3 day no internet liao leh....

 

[hangyong]

Replaced equipment still no signal. MR taichi to opennet and opennet taichi to MR.

Grow up la! Already 3 day no internet liao leh....

I am in the same situation during my upgrade.

no internet for 2 days, and I am hosting at home.

Anyway, my problem is the fault go ON, and they needed MR to find the fault for them... nuff said...

 

[blitzio]

So my scheduled MR installation for tomorrow was postponed for the 2nd time.

Here's what they told me:

Hi blitzio,

We just received an update for this delay of installation

Yes it is confirmed that MyRepublic will not be coming over to install the service on Saturday for the reason that OpenNet is currently providing additional capacity for the 1Gbps service in the area

They will be completing this job for MyRepublic by 3rd-4th week of May

We truly apologize for the inconvenience this delay have caused you.

Our Order Team has advised that they will get in touch with you the soonest once this is completed.

Kind Regards

Customer Care Team
MyRepublic Ltd

 

[nez]

I got the call log duration if you dun believe me.
The online web chat is useless, all giving sop reply.
Heck, if like this I also can be online cso since I know all these sop reply.

Calling in is way better, once call is in. Everything can settle within 10 min.

But I'm damn unimpress with the 2 hour held up....

Don't mean you lol.

Just doubtful of the MR "chat team is in full force" claim.
Cause kind of weird you had to wait 2 hours when the "chat team is in full force".
I will be piss off to.

 

[wweixian]

I tried the web chat thing.

after hours, they finally said an officer will contact me soon? thats all????? huh?!!

 

[robolee]

The online web help is a joke. All giving SOP reply. Call in is better but not sure why they dun want to pick up the damn phone....

 

[nivleK1985]

Hi guys,

We migrated our chat to a entire new system earlier on. Various customer has feedback to us that the new chat system is much more effective and efficient.

In addition, the live chat allows user to do login via facebook, this mean we are able to look back at every chat log and allow us to track your case.

We are looking into further enhancing the chat system and how we can further serve our customer by adopting new system.

Although our online chat is only available from 10am to 11pm, weekdays only. Customer may leave a message on our chat over the weekends and we can look into the various case on Monday morning and reply via email.

As we continue to improve the online chat system, we noticed there's a significant drop in the number of calls over the days. This indicate that the chat system has been capable in resolving customer's issue.

I also noted that there's a increasing number of customer asking why they are getting 920-940Mbps on wired connection but only 100Mbps on wireless.

Just wanna clarify that wireless is subjected to too many factors such as range, devices and interference . Thus it's impossible for anyone to guaranteed on the speed of wireless. However, since the wired connection is capable of reaching 920-940. It means that you are indeed getting 1Gbps. However, the wireless card is incapable of supporting high speed transmission.

For customer who want to use wireless only. We recommend using a AC56 USB adaptor coupled with a AC56 router or Ac68 router. This will guaranteed you a high speed wireless tranmission of about 300-500Mbps.

In addition, as we know that the hardware speed limitation of Singapore Fibre is 1Gbps. Thus, as much as want to do over provision for our customers. We would't be able to do that.

Hope that clarify any doubt.

 

[Phen8210]

nivlek, sent you pm earlier this afternoon

 

[robolee]

I got my network up after it went down from 28 Apr - 02 May

 

[frizee]

Power lah MR.

Almost a month, pretty stable.