MyRepublic fibre - Part 4

[Henry Ng]

surprised to see this

Do not think 7 days possible. No surprise at all as I heard people saying 1 or 2 in every 1000 users are having some issue. Me slowness in connection to japan and backend engineer still looking at it. Other isp having even more issues and many many users complainted. ST is still ok, only a few issue. Wet wet water.

 

[bakasa2002]

surprised to see this

Lol-ed

 

[Soul77]

Hi All MyRepublic reps,

Currently, is there any 1 Year Renewal plan available? My contract ending next month, and I can't sign for 2 years contract (else I'll have to do the troublesome and costly move next year)

 

[Magickiller9]

Do not think 7 days possible. No surprise at all as I heard people saying 1 or 2 in every 1000 users are having some issue. Me slowness in connection to japan and backend engineer still looking at it. Other isp having even more issues and many many users complainted. ST is still ok, only a few issue. Wet wet water.

Eh i thought u went on 6 months holiday?? How come still can post ah.

And bloody hell, flip prata damn fast.. First you say if singtel say can install within 7 days. Why others cannot??

Now u flip prata say impossible to install within 7days.. HAHAHAHAH joker.

 

[nimhot]

Order fulfilment

Hi guys,

I stay in Hougang and first subscribed to MyRepublic in the 1st week of Feb.

After recieving 2 notices of delay in installation, first on 10th Apr and a second on 3rd May, I decided enough is enough and cancelled my order. No clear reason was provided my MR and the helpline officer was certainly not helpful too. Basically, they pushed all the blame to OpenNet

Has any of you experienced similar standard of services from MR? I'm contemplating if I should write to ST about this.

 

[Henry Ng]

Eh i thought u went on 6 months holiday?? How come still can post ah.

And bloody hell, flip prata damn fast.. First you say if singtel say can install within 7 days. Why others cannot??

Now u flip prata say impossible to install within 7days.. HAHAHAHAH joker.

Flying to overseas office for business today. I am using Mobile BB most of the time. Not possible for ST to install within 7 days so surprise to see that ads. Every isp are using ON so base on what can ST ensure within 7 days? This ads may get them a lot of complaints soon. Wait and see people complaint here.

 

[misato]

Flying to overseas office for business today. I am using Mobile BB most of the time. Not possible for ST to install within 7 days so surprise to see that ads. Every isp are using ON so base on what can ST ensure within 7 days? This ads may get them a lot of complaints soon. Wait and see people complaint here.

For most service providers, the term day refers to as a working day and 5 working days equal to a week.

 

[JeNoVa-IcHiGo]

https://www.ida.gov.sg/About-Us/New...e-Obligation-and-Quality-of-Service-Standards

I don't think it comes as a surprise. this is not new :S

 

[misato]

really? what if the drop was due to people giving up on the hotline? and how do you prove the chat "resolves" issues?

They based it on figures from their system only. Its not as if they did a survey or sorts to come to this conclusion. It is possible that the online chat helped to resolve a lot of common issues or maybe it just help to defray some of the load that would have originally called the hotline instead.

 

[networm]

I applied on 22 March and the installation was done on 3 May as scheduled. I did not encounter any problems highlighted here, probably because it did not have to rely on Open Net. Two minor screw-ups though.
1) The guy came at 4pm instead of the original 9am-1pm schedule and did not inform of the no-show. But he gave a call to check if it was ok to come at 4pm
2) They sent me the wrong Router. Now have to arrange to exchange it for the correct one.

I'm not really inconvenienced by either incidents, so it's not too bad for me.

 

[Phen8210]

Hi it's been another 3 days and i haven't got any refund?
You guys take 2-3 days to deduct my bill, and more then a week now i haven't received my refund.. please reply me asap.

Please don't give me reason like can't be refund immediately..
I've informed u guys as early as I've noticed the wrong invoice.

I even called cso last Thursday, ever since I've been ignored all the way.. no calls back from them even though they promised..

Issue been dragging on since one week plus ago for a small simple thing..
It's either I've been neglected or totally ignored.. this is very unprofessional from MR.

 

[Myu~sun]

is there any package for recontracting ?
my contract ended and looking to recontract. but i have a problem here . i'm moving to another location . so what are the charges for relocation and is there any other fees involve ? hope a MR guy can reply me as i'm shifting this end of may. hope to minimize any internet down time as much as possible =D

if i choose not to recontract and terminate willthere be any cancellation charges ?

 

[aCidz]

is there any package for recontracting ?
my contract ended and looking to recontract. but i have a problem here . i'm moving to another location . so what are the charges for relocation and is there any other fees involve ? hope a MR guy can reply me as i'm shifting this end of may. hope to minimize any internet down time as much as possible =D

if i choose not to recontract and terminate willthere be any cancellation charges ?

Charges here https://secure.myrepublic.com.sg/order/one-time-service-charges.pdf

 

[SKinny86]

MR customer service is getting worse. I've send an email waiting patiently for 5 days and there is no reply. Think i've gotta ring up lawrence soon. :\

 

[PS.Hipster]

My internet keeps dropping.

CAN SOMEONE FROM MYREPUBLIC HELP ME PLEASE OMG!

Hotline no answer, facebook no reply, pm Nivek also no help

Installed on 17 Apr and until now still using my SINGTEL CONNECTION!

LIKE THAT HOW!!!

 

[misato]

Bro.. relax a bit. Do share what is disconnecting.
1. Are you on wireless?
2. Have you restarted your router?
3. Can you check if there is any red or blinking green light on the ONT? Normally, there should be only 1 blinking green light be yours is the old white NC ONT or their newer black ONT.

PS: It hurts to read your post.. the fonts blinding my eyes.

 

[PS.Hipster]

Bro.. relax a bit. Do share what is disconnecting.
1. Are you on wireless?
2. Have you restarted your router?
3. Can you check if there is any red or blinking green light on the ONT? Normally, there should be only 1 blinking green light be yours is the old white NC ONT or their newer black ONT.

PS: It hurts to read your post.. the fonts blinding my eyes.

1. PC on LAN and 2 mobile phones on mobile
2. I restarted but still no connection.
3. 3 green light (non blinking) on white ONT. Pwr, Opt, Lan

 

[misato]

1. PC on LAN and 2 mobile phones on mobile
2. I restarted but still no connection.
3. 3 green light (non blinking) on white ONT. Pwr, Opt, Lan

If your familiar with simple with windows commands, try do a ping test to 8.8.8.8 and see if it is successful or it shows time out. It might be MR DNS server not responding if the above ping test is ok. Try change your DNS to 8.8.8.8 and see if your able to surf a not.

Try restarting your router again is also a good idea.

PS: I am not MR staff just a regular poster in this thread.

 

[chengsun]

My internet keeps dropping.

CAN SOMEONE FROM MYREPUBLIC HELP ME PLEASE OMG!

Hotline no answer, facebook no reply, pm Nivek also no help

Installed on 17 Apr and until now still using my SINGTEL CONNECTION!

LIKE THAT HOW!!!

last time when I was on starhub cable, singtel adsl, i did continuos ping from desktop to:
1. Google
2. local gateway, that is my router at home

When I experienced dc, I checked the ping. If only 1 DC, 2 was OK, then was ISP issue. If both showed DC, then I settled whatever problems that might happen on my router/wireless 1st.

 

[PS.Hipster]

If your familiar with simple with windows commands, try do a ping test to 8.8.8.8 and see if it is successful or it shows time out. It might be MR DNS server not responding if the above ping test is ok. Try change your DNS to 8.8.8.8 and see if your able to surf a not.

Try restarting your router again is also a good idea.

PS: I am not MR staff just a regular poster in this thread.

I did a ping to 8.8.8.8 and its ok

how to change my dns to 8.8.8.8