MyRepublic fibre - Part 4

[alvin688f]

Have just feedback the network meltdown issue that I am facing in woodlands yesterday. Hope they will resolve it soon as it is also loading rather slowly on my school's blackboard website.

 

[Just Me]

Took me 30min yesterday to get through to their billing dept.

At least your 30min of waiting was not on the phone lol.

Was in the chat queue, and when it's my turn.. nobody replies.. really wtf..

 

[shadow84]

Finally received the bill, gave me a protected file in which pw is my NRIC... Tried small and big caps, all cant work. lol...

 

[ra[g]e]

Was in the chat queue, and when it's my turn.. nobody replies.. really wtf..

lol last 30 mins in chat queue, still shows "16 visitors waiting" for the last 30 mins

 

[xsrike]

Have just feedback the network meltdown issue that I am facing in woodlands yesterday. Hope they will resolve it soon as it is also loading rather slowly on my school's blackboard website.

What did the MR representative respond with? Did you mention MULTIPLE users in the north has been experiencing this?

 

[Just Me]

Finally received the bill, gave me a protected file in which pw is my NRIC... Tried small and big caps, all cant work. lol...

If you own $$$, sure will get the bill no matter what even if their whole billing dept is down..

If they owe you, I think must 下降头 then they'll reimburse you..

 

[Just Me]

lol last 30 mins in chat queue, still shows "16 visitors waiting" for the last 30 mins

Their live chat really for show only..

 

[shadow84]

If you own $$$, sure will get the bill no matter what even if their whole billing dept is down..

If they owe you, I think must 下降头 then they'll reimburse you..

Hahaha, i wun say im running from their bills... I just dun wan suddenly internet cut off due to me not paying up for the bills when they are the ones who didnt billed me. Sure ding dong here and there for a while, but overall, i will still be left internet-less for a few days till they resolve it.

 

[fortunecat]

If I am not wrong, yes and no. You can tell them you want to terminate, they'll arrange for collection date. and based on forum replies past few months. rather high chances on day of collection of the ONT itself, no show. and then they continune charging. So..

Ok thanks, will go down myself to terminate. Somehow they stop charging from my credit card automatically after the contract is up, just found out i owe them payment for last 2 mths lol

 

[fortunecat]

Ok thanks, will go down myself to terminate. Somehow they stop charging from my credit card automatically after the contract is up, just found out i owe them payment for last 2 mths lol

Stupid man, cannot terminate at their counters. Call hotline so hard to get someone to pick up...

 

[shadow84]

Maybe just stop the payment in your CC and ownself go to their office to return the ONT?

 

[ra[g]e]

lol last 30 mins in chat queue, still shows "16 visitors waiting" for the last 30 mins

Okay I think its just the queue did not update. Got someone in the chat after around 30mins.

 

[ryanseah]

Shiok, pay for 1Gbps, get 10% of the speed! (Ethernet connection, can't imagine what wifi would be like)

 

[JeNoVa-IcHiGo]

Shiok, pay for 1Gbps, get 10% of the speed! (Ethernet connection, can't imagine what wifi would be like)

No offense, your results might be hardware/wired bottleneck cause 95 95 seems abit... idk, fishy.... Check if your ethernet port is fast ethernet or gigabit, and ensure cable is 5e above o.o.

 

[kashix]

wdf mr, every night, internet crawling speed? what's going on sia.
very frustrating sia, why you never lag when it comes to payment billing date? why every night keep lagging and spiking in game? If really cannot hold up to your side of the agreement, dont tell me throughput for 1gbps is how much, people are getting like 5mb/s, please, can I exit my contract? I think I'll go another ISP.

twitch.tv issue so long alr, no resolve, what happened to the unusually good customer service that we once had from you guys? Now made it big, becoming like the big 3? playing silent game?

 

[PaulKami]

Not 1st day subscriber, already fixed up my hardware, including every possible checks from fiber point onward. Nothing wrong on my side. But ever since their maintenance from 8th October onward, I've been receiving this stupid speed.

MyRepublic, you have something to answer about, what's going on here? Don't give me the crap to test it out at speedtest.myrepublic.net, even though it's showing 900mb/s 500mb/s, that shows that the problem doesn't come from me.

At thie point of this post, I'm making a call to your technical staff, I hope you guys can answer on this issue.

 

[xRenol]

Not 1st day subscriber, already fixed up my hardware, including every possible checks from fiber point onward. Nothing wrong on my side. But ever since their maintenance from 8th October onward, I've been receiving this stupid speed.

MyRepublic, you have something to answer about, what's going on here? Don't give me the crap to test it out at speedtest.myrepublic.net, even though it's showing 900mb/s 500mb/s, that shows that the problem doesn't come from me.

At thie point of this post, I'm making a call to your technical staff, I hope you guys can answer on this issue.

How is your normal web surfing?

 

[PaulKami]

How is your normal web surfing?

Majority of the servers connections are 'smooth' if you're talking about normal web surfing. As for video, smooth, however, from stats (right click in youtube video and click stats for nerds), can see significant difference between now and last time.

 

[yuguangr]

all customer service personnel disappear?

tried twitter, live chat, hotline, here.
all no one responding!!!
why huh?
last year or so not like this de.....
changed to 1Gbps then like this....
should at least response mah.....
not hide totally...

 

[xRenol]

Majority of the servers connections are 'smooth' if you're talking about normal web surfing. As for video, smooth, however, from stats (right click in youtube video and click stats for nerds), can see significant difference between now and last time.

Any YouTube video I can test on my side?