MyRepublic fibre - Part 4

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SaifulAsh

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Just installed the ONT and router from MR. No signal.Technician who installed said some patching issue with server. Was really looking forward to test the fibre network. Am disappointed have to wait up to tommorrow. Haven't even started service but already encountered first problem. Who to blame? MR or OpenNet? West area.
 
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LemonT

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MR please double check your routing to HK. Going round trip via US.
Trace from M1 for your reference

--MR 1gbps Gamer--
3 5 ms 3 ms 1 ms 103-6-148-49.myrepublic.com.sg [103.6.148.49]
4 36 ms 2 ms 2 ms 77-61-41-175.TWGATE-IP.twgate.net [175.41.61.77]
5 50 ms 51 ms 49 ms 69-60-41-175.TWGATE-IP.twgate.net [175.41.60.69]
6 185 ms 185 ms 185 ms 6-60-41-175.TWGATE-IP.twgate.net [175.41.60.6]
7 184 ms 185 ms 184 ms xe-9-0-0.bar1.SanFrancisco1.Level3.net [4.53.132.17]
8 185 ms 185 ms 184 ms ae-0-11.bar2.SanFrancisco1.Level3.net [4.69.140.146]
9 * * * Request timed out.
10 * * * Request timed out.
11 182 ms 182 ms 205 ms ae-3-80.edge2.SanJose3.Level3.net [4.69.152.145]
12 184 ms 186 ms 183 ms gblx-level3-40g.SanJose3.Level3.net [4.68.62.178]
13 184 ms 184 ms 185 ms po5-20G.ar2.SJC2.gblx.net [67.16.134.25]
14 193 ms 193 ms 194 ms PCCW-GLOBAL-INC.TenGigabitEthernet7-3.1134.ar2.S
JC2.gblx.net [64.210.14.174]
15 191 ms 191 ms 191 ms 63-218-211-82.static.pccwglobal.net [63.218.211.82]
16 193 ms 193 ms 192 ms 42.114.245.69
17 193 ms * 192 ms 118.70.3.34

---M1---
3 4 ms 4 ms 5 ms 246.246.65.202.unknown.m1.com.sg [202.65.246.246]
4 3 ms 3 ms 3 ms 245.246.65.202.unknown.m1.com.sg [202.65.246.245]
5 3 ms 3 ms 3 ms 21.246.65.202.unknown.m1.com.sg [202.65.246.21]
6 4 ms 5 ms 4 ms te13-4.br01.sin02.pccwbtn.net [63.218.107.29]
7 41 ms 41 ms 41 ms 63-218-211-82.static.pccwglobal.net [63.218.211.82]
8 40 ms 38 ms 39 ms 42.114.245.65
9 39 ms 39 ms 39 ms 118.70.3.34
 
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xRenol

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SaifulAsh said:
Just installed the ONT and router from MR. No signal.Technician who installed said some patching issue with server. Was really looking forward to test the fibre network. Am disappointed have to wait up to tommorrow. Haven't even started service but already encountered first problem. Who to blame? MR or OpenNet? West area.
Click to expand...

It could be either NetLink Trust or MR.

Are you on any fibre plan previously?
 
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JeNoVa-IcHiGo

JeNoVa-IcHiGo

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LemonT said:
MR please double check your routing to HK. Going round trip via US.
Trace from M1 for your reference

--MR 1gbps Gamer--
3 5 ms 3 ms 1 ms 103-6-148-49.myrepublic.com.sg [103.6.148.49]
4 36 ms 2 ms 2 ms 77-61-41-175.TWGATE-IP.twgate.net [175.41.61.77]
5 50 ms 51 ms 49 ms 69-60-41-175.TWGATE-IP.twgate.net [175.41.60.69]
6 185 ms 185 ms 185 ms 6-60-41-175.TWGATE-IP.twgate.net [175.41.60.6]
7 184 ms 185 ms 184 ms xe-9-0-0.bar1.SanFrancisco1.Level3.net [4.53.132.17]
8 185 ms 185 ms 184 ms ae-0-11.bar2.SanFrancisco1.Level3.net [4.69.140.146]
9 * * * Request timed out.
10 * * * Request timed out.
11 182 ms 182 ms 205 ms ae-3-80.edge2.SanJose3.Level3.net [4.69.152.145]
12 184 ms 186 ms 183 ms gblx-level3-40g.SanJose3.Level3.net [4.68.62.178]
13 184 ms 184 ms 185 ms po5-20G.ar2.SJC2.gblx.net [67.16.134.25]
14 193 ms 193 ms 194 ms PCCW-GLOBAL-INC.TenGigabitEthernet7-3.1134.ar2.S
JC2.gblx.net [64.210.14.174]
15 191 ms 191 ms 191 ms 63-218-211-82.static.pccwglobal.net [63.218.211.82]
16 193 ms 193 ms 192 ms 42.114.245.69
17 193 ms * 192 ms 118.70.3.34

---M1---
3 4 ms 4 ms 5 ms 246.246.65.202.unknown.m1.com.sg [202.65.246.246]
4 3 ms 3 ms 3 ms 245.246.65.202.unknown.m1.com.sg [202.65.246.245]
5 3 ms 3 ms 3 ms 21.246.65.202.unknown.m1.com.sg [202.65.246.21]
6 4 ms 5 ms 4 ms te13-4.br01.sin02.pccwbtn.net [63.218.107.29]
7 41 ms 41 ms 41 ms 63-218-211-82.static.pccwglobal.net [63.218.211.82]
8 40 ms 38 ms 39 ms 42.114.245.65
9 39 ms 39 ms 39 ms 118.70.3.34
Click to expand...

Weird. it seems to be a vietnam IP instead of being a Hong kong one :s22:

118.70.3.34 IP Address Whois | DomainTools.com

Either way, it is still redundant routing.
 
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SaifulAsh

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Its my first time installing fibre broadband. Hope im making the right choice. Whats a patching issue anyway?
 
danxiaogui86

danxiaogui86

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SaifulAsh said:
Its my first time installing fibre broadband. Hope im making the right choice. Whats a patching issue anyway?
Click to expand...

Patching issue mean the backend is not done properly either at Opennet or MR side. There is no signal on your TP point hence the installation won't be able to complete.
 
doki81

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lol...now we have VQ staff helping on MR thread..where's all the MR support??
 
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SaifulAsh

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Ouh. Ok thanks. So only i get no signal or my whole area? If my area then i can accept. But if its only me then it will be a problem.
 
danxiaogui86

danxiaogui86

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SaifulAsh said:
Ouh. Ok thanks. So only i get no signal or my whole area? If my area then i can accept. But if its only me then it will be a problem.
Click to expand...

You only, it the backend patching problem. They will need to investigate and resolve. If it fibre top up, mean it your area. :)
 
GoldKnight

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AinBo said:
i see, i did not know that you are not obligated nor do u feel committed to MR sorry i was mislead by your title that you have listed.
Click to expand...


If you are a MyRepublic existing customer, you can call 64366638 (for Residential) or 6436 6618 (for Business) if you need any support..

Both lines are 24/7. We have just headhunted a veteran as the Customer Service dept Head, hope issues will be resolved more efficiently soon.


Alternatively,you can email to them at myservice@myrepublic.com.sg


PM me if you are new to MyRepublic services and have any pre-sale enquiry. :D ;) :s12:
 
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misato

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GoldKnight said:

If you are a MyRepublic existing customer, you can call 64366638 (for Residential) or 6436 6618 (for Business) if you need any support..

Both lines are 24/7. We have just headhunted a veteran as the Customer Service dept Head, hope issues will be resolved more efficiently soon.


Alternatively,you can email to them at myservice@myrepublic.com.sg


PM me if you are new to MyRepublic services and have any pre-sale enquiry. :D ;) :s12:
Click to expand...
Its a good start.. but you guys do realize that just one guy won't make that much a change if your backend does not solve the issues that causing tons of unhappiness.
 
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aLeX84

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Anyone else have issues with using Google DNS? I've been using it smoothly for a few months until now. Normal internet access is only restored when I switch to MR DNS :s11:

C:\Users\AJa>tracert -d 8.8.8.8

Tracing route to 8.8.8.8 over a maximum of 30 hops

1 1 ms <1 ms 1 ms 192.168.1.1
2 * 2219 ms 1017 ms 172.20.0.1
3 3 ms 2 ms 3 ms 103.6.148.45
4 3 ms 3 ms 3 ms 72.14.196.14
5 5 ms 4 ms 3 ms 209.85.243.156
6 67 ms 55 ms 56 ms 209.85.241.149
7 60 ms 62 ms 62 ms 72.14.237.179
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
 
Ah-Pin-Kor

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Looks like problem with Google DNS. :vijayadmin:
I'm on SH and have can't ping to 8.8.8.8 or 8.8.4.4.
 
kashix

kashix

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today got improvement, peak hour still got 400mbps!

dropped till 200+ alr

here comes the peak hour throttling...
 
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wee.wesley

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Ah-Pin-Kor said:
Looks like problem with Google DNS. :vijayadmin:
I'm on SH and have can't ping to 8.8.8.8 or 8.8.4.4.
Click to expand...

I set my router manual DNS to 8.8.8.8 & 8.8.4.4

Late afternoon got a little problem, can't connect to outside sg websites. After few minutes no issue already.

Bandwidth still good in day time.

Gonna wait till 10pm and test surfing and bandwidth.

I'm on MR 1gbps
Direct LAN to ONT get 900+mbps
Direct LAN to router get nearly 900mbps.
*This part I'm satisfied. Cos not bad throughput.
 
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