MyRepublic fibre - Part 4

[aLeX84]

I set my router manual DNS to 8.8.8.8 & 8.8.4.4

Late afternoon got a little problem, can't connect to outside sg websites. After few minutes no issue already.

Bandwidth still good in day time.

Gonna wait till 10pm and test surfing and bandwidth.

I'm on MR 1gbps
Direct LAN to ONT get 900+mbps
Direct LAN to router get nearly 900mbps.
*This part I'm satisfied. Cos not bad throughput.

Ok Google DNS had issues earlier, service is now back up and running.

 

[wee.wesley]

WAH I want to cry already. Surfing quality has dropped so drastically!

11.05pm

MR Speedtest = 802mbps/469mbps
Telin Speedtest = UNABLE TO CONNECT~~~~!!!

DIE DIE DIE DIE DIE DIE *Vomit Blood*

*I called MR, then MR (Scott Derozario) ask me send email with screenshots and I asked if he will call me once he receive the email. He said yes.
*Email with screenshots sent, got automated email saying received, but no call. Finally I called MR hotline again. This time I don't even want to find the previous guy, or ask this new guy name already. He tell me my email was forwarded to the MR-Networking department. So wait for that department to contact me.
*Then I say ok, then I got another problem with billing. for Aug'14, when I upgraded to 1Gbps. That month I was billed with the old plan and new plan together. No pro-rated at all. He tell me that one need finance department. He will forward to finance department.
(So my brain start twitching, you just pick up phone call only and follow script ah, out of script just keep say forward forward forward, not sian meh)

Who else here having similiar issues with me? Please share your experience. Once got a few more MR consumers like this then i'm sure IDA will be able to consolidate and communicate this to MR better

 

[wee.wesley]

Ok Google DNS had issues earlier, service is now back up and running.

I see. Thanks aLeX84!!!!

 

[cavok100]

Hopeless MR

Guys, if you are already in this MR club please start praying day and night that nothing happens to your connection.
I've been with them since 2012 when they started.
I'm giving their tech and customer support a rating of "hopeful" when they started in 2012.
This year in 2014, I'm giving a rating of "hopeless"

if you have not sign up, please do these experiments yourself.
give them a ring on their hotline number 6436 6638 during normal working hour.
press any options and wait for anyone to pick up. Please do time the waiting time before you get hang up without anyone answering. I had experienced a range of 20minutes to 40 minutes.
2nd experiment : call them out of working hour for technical support. you will still need to wait from a range of 20minutes to 40 minutes before CS answers. Ask them any technical question, the standard answer : "sorry , I'll need to get network team to answer that the next working day". Try imagine your internet is down on Saturday morning, you will probably get it up only on Monday evening (in best case scenario)

Greg, if you are reading this, please please allow me to have early termination asap without penalty please. I beg you

 

[kashix]

WAH I want to cry already. Surfing quality has dropped so drastically!

11.05pm

MR Speedtest = 802mbps/469mbps
Telin Speedtest = UNABLE TO CONNECT~~~~!!!

DIE DIE DIE DIE DIE DIE *Vomit Blood*

*I called MR, then MR (Scott Derozario) ask me send email with screenshots and I asked if he will call me once he receive the email. He said yes.
*Email with screenshots sent, got automated email saying received, but no call. Finally I called MR hotline again. This time I don't even want to find the previous guy, or ask this new guy name already. He tell me my email was forwarded to the MR-Networking department. So wait for that department to contact me.
*Then I say ok, then I got another problem with billing. for Aug'14, when I upgraded to 1Gbps. That month I was billed with the old plan and new plan together. No pro-rated at all. He tell me that one need finance department. He will forward to finance department.
(So my brain start twitching, you just pick up phone call only and follow script ah, out of script just keep say forward forward forward, not sian meh)

Who else here having similiar issues with me? Please share your experience. Once got a few more MR consumers like this then i'm sure IDA will be able to consolidate and communicate this to MR better

ME, I sent email also already. If still no improvement, think I dispute payment with MyRepublic, not gonna pay for this type of service anymore. My friends on SingNet Fibre 500mbps even faster than me. wdf

 

[kashix]

I thought starhub fibre was pretty bad, convinced my friend to sign myrepublic, guess I've let them down ggwp, everynight worse than my legacy singnet broadband 10mbps.

 

[SaifulAsh]

Wah die la like that. Poor performance. Low latency still relevant? Today just installed ONT n Router, yet experiencing first major problem when havent even used 1bit of data coz of some patching issue crap. Tmr? Hmm making me have doubts. How to last 24 months when less then 24mins into the installation got problem and within 24hrs I have serious doubt issues..

 

[kashix]

can't even play sia, can't even heal myself wdf, holy light 1000ms wdf?
ggwp man

 

[jackycar]

WAH I want to cry already. Surfing quality has dropped so drastically!

11.05pm

MR Speedtest = 802mbps/469mbps
Telin Speedtest = UNABLE TO CONNECT~~~~!!!

DIE DIE DIE DIE DIE DIE *Vomit Blood*

*I called MR, then MR (Scott Derozario) ask me send email with screenshots and I asked if he will call me once he receive the email. He said yes.
*Email with screenshots sent, got automated email saying received, but no call. Finally I called MR hotline again. This time I don't even want to find the previous guy, or ask this new guy name already. He tell me my email was forwarded to the MR-Networking department. So wait for that department to contact me.
*Then I say ok, then I got another problem with billing. for Aug'14, when I upgraded to 1Gbps. That month I was billed with the old plan and new plan together. No pro-rated at all. He tell me that one need finance department. He will forward to finance department.
(So my brain start twitching, you just pick up phone call only and follow script ah, out of script just keep say forward forward forward, not sian meh)

Who else here having similiar issues with me? Please share your experience. Once got a few more MR consumers like this then i'm sure IDA will be able to consolidate and communicate this to MR better

IDA's not gonna do **** unless You reach out to them manually

 

[kashix]

after throttling and the peak period ...

seriously what's wrong man

 

[xenocide]

im a new subscriber since sept.
Have added my CC details for billing but there was no payment made for Sept and they are rolling it to Oct.

I check my payment for both Sept and Oct. they are both Unpaid.

Wonder whats wrong with thier billing...

 

[blitzio]

im a new subscriber since sept.
Have added my CC details for billing but there was no payment made for Sept and they are rolling it to Oct.

I check my payment for both Sept and Oct. they are both Unpaid.

Wonder whats wrong with thier billing...

Had the same issue, they eventually got back to me after 5 months and apologised for the internal issue, then dropped the 5 months worth of billing on me with 2 months waived.

 

[llmarachll]

any myrepublic rep around ?

Why the heck i was charge with monthly charges after i terminated my contract when its reach 2 years contract ?

 

[Layers]

any myrepublic rep around ?

Why the heck i was charge with monthly charges after i terminated my contract when its reach 2 years contract ?

that is what i worried when the time come that i terminated with them

got a email from them finally, saying openet backend dun have resources to do a backend task to allow further process in installation. therefore no idea when the installation can take place.

So....time to looking ard other ISP. think most ISP got their issue too....internet service got worse since openet show up

 

[xenocide]

Had the same issue, they eventually got back to me after 5 months and apologised for the internal issue, then dropped the 5 months worth of billing on me with 2 months waived.

that is scary! 5 months!
i just dropped them and email this morning and no reply since...

Did they also bill u the $10 "late" payment?

 

[damienloh]

There are people who sell Asus AC68U from MR. Is it locked to MR? Can it be used with Singtel?

 

[danxiaogui86]

There are people who sell Asus AC68U from MR. Is it locked to MR? Can it be used with Singtel?

Nope, it not a locked down firmware, it same as getting from retailer
And yes it can be use with any ISP.

 

[keanteac]

Me is unhappy customer.
You think IDA will us small fry ?

WAH I want to cry already. Surfing quality has dropped so drastically!

11.05pm

MR Speedtest = 802mbps/469mbps
Telin Speedtest = UNABLE TO CONNECT~~~~!!!

DIE DIE DIE DIE DIE DIE *Vomit Blood*

*I called MR, then MR (Scott Derozario) ask me send email with screenshots and I asked if he will call me once he receive the email. He said yes.
*Email with screenshots sent, got automated email saying received, but no call. Finally I called MR hotline again. This time I don't even want to find the previous guy, or ask this new guy name already. He tell me my email was forwarded to the MR-Networking department. So wait for that department to contact me.
*Then I say ok, then I got another problem with billing. for Aug'14, when I upgraded to 1Gbps. That month I was billed with the old plan and new plan together. No pro-rated at all. He tell me that one need finance department. He will forward to finance department.
(So my brain start twitching, you just pick up phone call only and follow script ah, out of script just keep say forward forward forward, not sian meh)

Who else here having similiar issues with me? Please share your experience. Once got a few more MR consumers like this then i'm sure IDA will be able to consolidate and communicate this to MR better

 

[xRenol]

that is what i worried when the time come that i terminated with them

got a email from them finally, saying openet backend dun have resources to do a backend task to allow further process in installation. therefore no idea when the installation can take place.

So....time to looking ard other ISP. think most ISP got their issue too....internet service got worse since openet show up

I think every RSP/ISP will face the same issue when NetLink Trust (OpenNet) is involved except the only ONE.

The only difference is probably the RSP/ISP staff will follow up with NetLink Trust for you.

 

[Layers]

I think every RSP/ISP will face the same issue when NetLink Trust (OpenNet) is involved except the only ONE.

The only difference is probably the RSP/ISP staff will follow up with NetLink Trust for you.

seem so but most got it done within a month avg? now its the 3rd mnth n no date for installation.....then sitex come, another flood and got delay somemore? those that sign up in comex i think already got their new fiber running