New computer hang suddenly

[grasscut]

Hi guys, i just got my custom made computer a few weeks ago. so far, i have experienced twice of my computer getting hang all of a sudden and had to do a hard reboot. just now when i was watching video, the computer just hang all of a sudden. i didnt do anything nor is there any error shown. i realised my num lock on keyboard goes off too. anyone have such experience or any advise or help to offer? its a newly installed computer, so i dont know whats wrong with it. my currently mobos is MSI z97 PC mate, running on win 7 64bits on SSD with 8 GB ram

Help is appreciated! thanks!

 

[wkweewee]

Ermm .. what is your cpu temp under load? Aft you have confirmed that your cpu temp is fine, try to run memory test to see if your rams are okay.

 

[grasscut]

Ermm .. what is your cpu temp under load? Aft you have confirmed that your cpu temp is fine, try to run memory test to see if your rams are okay.

sorry bro, how do i check my cpu temp under load and memory test? sorry, not too exp with all this. lol

 

[Alternative X]

Use HWMonitor to see CPU and GPU temps.
Use HW Info to see the components in your rig and list down your rig here.
Use Memtest86+ to test RAM.
Use CrystalDiskInfo to check HDD status.

 

[grasscut]

Use HWMonitor to see CPU and GPU temps.
Use HW Info to see the components in your rig and list down your rig here.
Use Memtest86+ to test RAM.
Use CrystalDiskInfo to check HDD status.

Thanks bro! i will do the check and update here again. thank you!

 

[wkweewee]

sorry bro, how do i check my cpu temp under load and memory test? sorry, not too exp with all this. lol

Haha download the softwares as suggested by Mr Alternative X and run them. On a side note, do you have a wifi card attached to your rig?

 

[grasscut]

Haha download the softwares as suggested by Mr Alternative X and run them. On a side note, do you have a wifi card attached to your rig?

yea will do as Mr Alternative X said. haha nope, im running on ethernet cable. im wondering if might be the OS problem. since its not OEM. lol

 

[wkweewee]

yea will do as Mr Alternative X said. haha nope, im running on ethernet cable. im wondering if might be the OS problem. since its not OEM. lol

Erm.. oem or retail windows don't give problems as long as they are genuine/original de haha.

 

[grasscut]

Windows 7 Ultimate x64 bits
Mobos: MSI Z97 PC MATE i5-4460 3.20GHz.
RAM: ADATA PC3-12800 DDR3 4GB x 2
GPU: MSI GTX750TI OC 2GB
SSD: Crucial MX100 128GB
and 2 other secondary HDD
I tested the ram with Memtest86+, Pass with no error.
HDD statue from CrystalDiskInfo Health Status Good 100%
As for the temp, i took it when i wasnt opening any program
any idea where is wrong? anyway thanks for your help wkweewee and Alternative X!

 

[grasscut]

Erm.. oem or retail windows don't give problems as long as they are genuine/original de haha.

its not original though.. you know what i mean. haha

 

[garfield82]

When you restart the system and enter windows, did it show something like 'windows has recovered from an unexpected shutdown blah blah~'? And when you expand it, what error does it shows?

 

[Alternative X]

Download and run BlueScreenView and see if anything comes up.

 

[wkweewee]

Erm.. you are required to run memtest for a few hours. Not a few minutes. To test your cpu load temp go google prime95. If you find prime 95 a hassle, you can download the cmi windows live movie maker. Throw in a short clip and render the clip at any hd format. Then check the temp with the cpuid hwmonitor. From the looks of it, we are still unable to zoom in to any specific hardware components as the readings for idling do appear okay.

*I am not sure with the issues that would bring about with a non-genuine windows os. I believe that this forum is strongly against the use of non original softwares.

 

[grasscut]

When you restart the system and enter windows, did it show something like 'windows has recovered from an unexpected shutdown blah blah~'? And when you expand it, what error does it shows?

do you mean the screen when they show safe made, start normally all this? yea i do get into this screen after reboot, but i didnt take note if there is a error statement there. i tried to run the bluescreenview, but didnt get anything, maybe cause i didnt get a bluescreen?
anyway, below are the temp of the CPU and GPU, when i run the game Watch Dog. is it too hot?

 

[Alternative X]

do you mean the screen when they show safe made, start normally all this? yea i do get into this screen after reboot, but i didnt take note if there is a error statement there. i tried to run the bluescreenview, but didnt get anything, maybe cause i didnt get a bluescreen?
anyway, below are the temp of the CPU and GPU, when i run the game Watch Dog. is it too hot?

Your temps are perfectly fine. Try reseating your RAMs? When your computer hang, got any sound still coming out?

 

[grasscut]

Your temps are perfectly fine. Try reseating your RAMs? When your computer hang, got any sound still coming out?

hmmm i was watching a video when it suddenly hang, so when it hang, the audio also hang and maintain there. i dont hear any beep sounds from the computer though.

 

[Alternative X]

hmmm i was watching a video when it suddenly hang, so when it hang, the audio also hang and maintain there. i dont hear any beep sounds from the computer though.

Ok, try taking out your RAMs and inserting your RAMs again and run Memtest86+ for a few hours to detect any errors. If all else fails, take your rig to PC Care & Solution at #02-32 and ask Nigel to help you diagnose your problem.

 

[grasscut]

Ok, try taking out your RAMs and inserting your RAMs again and run Memtest86+ for a few hours to detect any errors. If all else fails, take your rig to PC Care & Solution at #02-32 and ask Nigel to help you diagnose your problem.

okay! thank you so much for your help bro, i will monitor it!

 

[Alternative X]

One last thing, what PSU are you using?

 

[wkweewee]

hmmm i was watching a video when it suddenly hang, so when it hang, the audio also hang and maintain there. i dont hear any beep sounds from the computer though.

Haha uninstall flash and reinstall it back. Your gpu driver might not be compatible also. You using hdmi from gpu or display port? You can run memtest but I have gt a feeling that your rams are fine lol.