Couldn't agree more. At least on Qoo10, we can get live feedback from other users.
It makes Valore look like a playing a gamble. You don't know if it is good or it is bad. And bought a cable once to just try and true enough, 2-3 months top, spoilt already.
Qoo10 feedback is next to useless too. Most people just leave feedback before even opening up the product.
I think Courts, Harvey Norman and best Denki still can survive because they allow you to bargain sometimes, for things like TV laptops etc. Sometimes I buy from them rather than online cos no need to wait for delivery and their exchange policy is good. Not my produest moment, but one time I bought a laptop from IT show from courts, then after that I search online and realise this laptop has many issues down the road (many have screen flickering issue after few weeks of use!). Although mine didn't have the issue, I decided not to take the risk and went down to Courts to see if I could get a refund in accordance to their return policy. They agreed to refund for me no questions asked, even though I had already opened up the product. But if you're worried about dead pixels and all, I would buy from store than online even though it may cost a bit more.
Another anecdote is that recently I was able to buy another laptop from Best Denki at a price lower than online and lower than the IT show price. Apparently the model I wanted was EOL but they still had a few pieces left (note: EOL but still had 8th gen processor and thunderbolt 3, so it's really not outdated by any means)
Challenger, on the other hand, is less flexible in this regard. Occasionally there are items that are competitively priced if you look hard. I think their paid membership thing needs to go, although almost everyone has a membership already one way or another. Valore has the potential but they really need to look into rebranding it. Branding matters and no one wants to buy stuff with a cheapo sounding name.
Then again, all these retailers cater to the mass market crowd Nia. I have never come across a salesman who was more knowledgeable than me although my experience in a particular product was only limited to a few hours of Google searches. Plus hate it when I window shop and they start hovering near me even after I tell them I don't need help. Machiam like I am a thief. And they wonder why people are shopping online.