Sian for me too...
I just sent my switch for repair too.
Got the same response from one of the ladies that cannot charge only charge 8 hours for the first time only otherwise will damage battery...
She also mentioned that cannot play and charge at the same time, which i feel is nonsense.
I did tell her that the switch is designed to be docked, charging and playing at the same time.
I asked her does she mean that I must power off the charger when my switch is docked and fully charged? Haha like that it wont even display on tv mah..
She kept quiet. Think she knows her excuse not good enough.
Just some background on my switch battery issue:
- Battery percentage not increasing when charging. Stay at 15%
- Switch sometimes cannot power up into homescreen after showing the Nintendo logo during charging or not charging.
- If switch powers up properly, battery percentage shows a jump to 50% and drops down very fast to 17% then slow down to 15% while charging
- when switch is at 1%, i can still play it for a good while which means the battery percentage shown is not accurate.
I personally think its some quality issue.
This is not the 1st case Maxsoft recieved from what i have heard.
No 1 to 1 exchange unless it cannot be repaired.
All you switch users please take note if you have battery percentage issues.
I hope i am the only unlucky few.