ntuc management gotch problem....

[mewmew]

Oh… means the normal cashier?
Or the Sheng Siong one

ntuc bro ntuc

 

[Geminiboy]

moi is using app payment, unhappy abt them asking chiu to scan membership before they finish scanning item

I also use app payment. Can off the phone after scanning. Why locked up?

 

[PrinceY]

scan at the end ish correct, means she refuse the mgmt instruction, huai chiu go force her scan first

I never force her to scan haha (who am I to force her haha).. cause I thought the process is to scan first from my earlier experience that’s why I do that.. if use self checkout kiosk, also is scan first ma..

Anyway I also standby, cause sometime want to use app voucher, so I will standby way before in case got problem or forgot to select

 

[mewmew]

I also use app payment. Can off the phone after scanning. Why locked up?

if hang need redo loh, can do at one go what , why this dumb change ?

 

[Can Or Not]

ntuc bro ntuc

You mean the app let us use vouchers?

 

[mewmew]

I never force her to scan haha (who am I to force her haha).. cause I thought the process is to scan first from my earlier experience that’s why I do that.. if use self checkout kiosk, also is scan first ma..

Anyway I also standby, cause sometime want to use app voucher, so I will standby way before in case got problem or forgot to select

the vouchers can be applied at the end after all the items are scanned. the problem ish with the assisted counter asking u to scan membership first

 

[mewmew]

You mean the app let us use vouchers?

the app can let u use voucher, not the issue here


the problem ish them separating the payment and membership request into two seperate occasion

 

[weng0202]

the vouchers can be applied at the end after all the items are scanned. the problem ish with the assisted counter asking u to scan membership first

Basically complaining of difference in processes lah. Then next time just standby lor. If cashier ask to scan then scan, if not just leave the phone off. Not a big deal also lah. Singaporeans really too free...

 

[mewmew]

Basically complaining of difference in processes lah. Then next time just standby lor. If cashier ask to scan then scan, if not just leave the phone off. Not a big deal also lah. Singaporeans really too free...

hwee all aim to simplfy process notch change to make it worse, dey are paid a big salary package to do this

 

[Can Or Not]

the app can let u use voucher, not the issue here


the problem ish them separating the payment and membership request into two seperate occasion

So what is the ideal process?

 

[weng0202]

hwee all aim to simplfy process notch change to make it worse, dey are paid a big salary package to do this

Maybe they don't want you to claim membership points

 

[mewmew]

So what is the ideal process?

1. start scan item , no interaction
2. scan finish, ask payment method
3. use app = membership verification + apply voucher
4. clear payment
5. goodbye

 

[dexboi]

i kenna before....
scan membership liao the app went into fullscreen lockdown mode, cannot even add/remove vouchers.

also not sure what i did wrong. in the end asked staff to void everything and redo. zzz

it's a UI/UX problem. not the Mgmt.

 

[mewmew]

i kenna before....
scan membership liao the app went into fullscreen lockdown mode, cannot even add/remove vouchers.

also not sure what i did wrong. in the end asked staff to void everything and redo. zzz

it's a UI/UX problem. not the Mgmt.

UI/UX development ish sign off by who ?


and ish obvious the staff can still do it at the end at one go, moi know becos moi voice out my displeasure and the staff did it after scanning item

yet they are all instructed to scan membership from customer first

 

[Can Or Not]

1. start scan item , no interaction
2. scan finish, ask payment method
3. use app = membership verification + apply voucher
4. clear payment
5. goodbye

Ok I will see to it…

 

[euro2012]

i dont use the ntuc app one, that one tbh confusing.. alot customer alway jam up when using that app for discount/membership etc..

i only use trust card.. their ntuc points not bad.. currently i can offset around $12-$15 and still counting.. expiry date next july 2027

 

[mewmew]

Ok I will see to it…

execute order 66 and report back to the council without fail

 

[BigMonkey]

ts, british council is open.

 

[pohw0008]

For me during self checkout is prepare the vouchers and payment first then scan.. after that scan items and payment auto deducted on app.. don't need click anything else for payment to process.. so membership and payment is all done at the start..

I believe this is also for assisted.. you scan payment in the app once can liao..

 

[vbhelper]

For me, the ideal process is

1. Scan everything liao
2. No need to pay anything