Sorry for late reply. Nope, they don't give a hoot at all. You have to cover shipping to and fro. Shipping from Singpost (cheapest) is S$12x.xx. And when they send the replacement to your US address you'll have to pay for shipping back to SG, but that part will be much cheaper.
I was sending it back to Amazon, so they kindly refunded the shipping fees - amazing. Like I said, the device is pretty decent, but pray hard it doesn't fail on you.
Me, I'm getting another el cheapo Nexus Player to fix the Android TV void. With the Marshmallow update I can add internal storage to accommodate tons of games. And the upcoming Steam Link if I want to game from my PC. Long story short, Nvidia took a dump in my opinion of them, it'll be a long time before I ever consider giving them a cent in future.
That being said, anybody wants a Shield remote for the Shield TV? I'm selling at cost, you save on the shipping.
Hey how much you selling the remote for? pm me! I'm interested! thanks!