[Official] iPhone 7 (Plus) Discussions

[*adiBOY]

You also can hear from video recording ah? I think that's where the line is drawn for me. It interferes with one of the features. Anyway I might return this 7 to Apple and maybe fork in another $100+ for 6S. No point exchanging a set with the same or worst problem.

Actually iOS 10 runs better on the 6s and overall the 6s feels faster with iOS 10 too. That is unusual from Apple given that newer iOS always slows down older hardware. This is the first time a newer iOS actually speeds up older device.

iOS 10 on iPhone 7 is still not as smooth and will have frame drops issue constantly. Like what happened with iOS 9 with iPhone 6s.

 

[Boiijek]

No because we get water effects(sounds) when recording normally already

Has anyone tried putting their 7+ underwater yet?

 

[metamofia89]

Actually iOS 10 runs better on the 6s and overall the 6s feels faster with iOS 10 too. That is unusual from Apple given that newer iOS always slows down older hardware. This is the first time a newer iOS actually speeds up older device.

iOS 10 on iPhone 7 is still not as smooth and will have frame drops issue constantly. Like what happened with iOS 9 with iPhone 6s.

That's what Chris Pirillo also say. To be honest we can just aspect no official comment on the hissing issue la. If Apple don't see it as a problem, there won't be any solution.

 

[metamofia89]

An update, I chat with Apple Support and gotten a case number before heading down to QCD.

The Apple CSO told me that I can use just this one case number and exchange both mine and my gf iPhone. Apparently they are aware of this issue and provide the exchange.

Yours is the reachability issue right? Or hissing?

 

[zXioNGz]

Nope I reported the hissing issue and they give me case number to do replacement. The CSO not local tho, because they ask me which country I'm from.

PS: Nope I didn't purchase Applecare for either mine or my gf phone. Maybe I got lucky with a good CSO?

 

[metamofia89]

Yeah the CSO was from Cali. She said can do replacement but when and what type of replacement I get depends on the service center it seems. Have you gotten your replacement? If so, any issues?

 

[zXioNGz]

Yeah the CSO was from Cali. She said can do replacement but when and what type of replacement I get depends on the service center it seems. Have you gotten your replacement? If so, any issues?

I see, i haven't went down yet, probably around 1pm.

You haven't go down also?

 

[metamofia89]

I see, i haven't went down yet, probably around 1pm.

You haven't go down also?

Going after work. But seems like exchanging of sets won't solve the issue. Here no full refund policy also. If not I would have gotten the 6S right now instead.

Anyway just keep us updated on your outcome man.

 

[dawntime]

Going after work. But seems like exchanging of sets won't solve the issue. Here no full refund policy also. If not I would have gotten the 6S right now instead.

Anyway just keep us updated on your outcome man.

You may be able to get a full refund if for defective goods received, directly from Apple Online Store. Anything else, totally impossible.

 

[metamofia89]

You may be able to get a full refund if for defective goods received, directly from Apple Online Store. Anything else, totally impossible.

But they do have the T&C for what sort of defective I assume? And hissing mostly not included.

 

[zXioNGz]

Sure.

I guess they won't do full refund unless they formally acknowledged the issue. They will just allow you to keep exchange until you happy with one?lol

 

[sinsevil]

Yeah the CSO was from Cali. She said can do replacement but when and what type of replacement I get depends on the service center it seems. Have you gotten your replacement? If so, any issues?

I have went down Alab at PS on sat to one to one exchange but the new set is still having this issue. On sun, i went down again as one of the CSO tell me a number of people is doing one to one exchange also bring back their new set on same issue.

There have bring up this issue to apple as the CSO tell me this is batch issue no point changing currently. The CSO ask me to go down two to three weeks time to change on new batch.

 

[dawntime]

But they do have the T&C for what sort of defective I assume? And hissing mostly not included.

If it warrants an exchange, it means there is something wrong with the product. As for return/refund policy, Apple in Singapore has it I believe. As for full refund, this would depend on the nature of the problem and how it is classified. At the very least, you are still able to refund it...

 

[metamofia89]

I have went down Alab at PS on sat to one to one exchange but the new set is still having this issue. On sun, i went down again as one of the CSO tell me a number of people is doing one to one exchange also bring back their new set on same issue.

There have bring up this issue to apple as the CSO tell me this is batch issue no point changing currently. The CSO ask me to go down two to three weeks time to change on new batch.

Thanks bro. I shall go down to QCD today and see if their side are aware of this too. But if we wait for 2-3 weeks and if the problem still persist, the return 14-day window will not be available for us I guess.

 

[swgj86]

hmm i went to check with Apple Online Chat again .. got assigned case ID ... she also mentioned about replacement ... hmmm if some units have this sound and some don't, there's still a chance that I will get a replacement unit with no hiss sound. but i also encountered really fast battery drain. travel 2 mrt station stops, battery dropped 3%. i was just texting only. );

 

[metamofia89]

Under returns the website mentioned a 25% fee for opened units. Under the sales policy, there is no mention of such condition. Confused.

 

[VodkaPear]

Actually if hissing problem not a big issue to u, i dun suggest go 1-1.

First, u won't know the replacement will giv u what other issue.
Second, the imei no diff from box. Sell to others, price drop.
Third, waste time n effort.

#justsaying

 

[dawntime]

I speak to CSO but they refused to give me exchange privilege leh.

how you guys speak to them?

 

[metamofia89]

I speak to CSO but they refused to give me exchange privilege leh.

how you guys speak to them?

Serious?

I just told them of the issue and that I'm okay if the hiss is present because it's very faint but since it got picked up by the mic, it affects the function of the phone.

First they keep mentioning send for repair. I said I am not going to send it for repair and straight away said please facilitate for a 1-1 exchange.

 

[dawntime]

Serious?

I just told them of the issue and that I'm okay if the hiss is present because it's very faint but since it got picked up by the mic, it affects the function of the phone.

First they keep mentioning send for repair. I said I am not going to send it for repair and straight away said please facilitate for a 1-1 exchange.

Let me try this... thanks bro!

note: I am not trying to abuse the system