Yes, i am. I did message them through lazada chat. But as expected there was no response from the seller. I waited for more than a day.
Return process was also very complicated as there was no door collection service, we need to go through singpost drop off. Too much hassle.
Moreover, we dont know what would be the outcome of the lazada inspection for return as the phone package was already opened and i have no proof to say that i received like that. I am pretty sure lazada dont have any control over it as Ninja van picks from the seller directly.