[Official] Playstation 5

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zyangtoh

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Currently facing three problems of my PS5
1.Crash when playing Spiderman MM, can only switch off to solve the problem
2. Can't eject disc out, solve after restart few times
3. Automatically disconnect internet when watching YouTube, only solution is restart ps5

Think I will send my PS5 to repair after I receive my xsx, ps5 got so many problems, don't know whether is software or hardware problems.
 
hyperfuse

hyperfuse

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My ps5 dont have such problems though.

My ps5 is place horizontally. Disc eject always is fine and nv hangs on me before.
 
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suffian

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zyangtoh said:
Currently facing three problems of my PS5
1.Crash when playing Spiderman MM, can only switch off to solve the problem
2. Can't eject disc out, solve after restart few times
3. Automatically disconnect internet when watching YouTube, only solution is restart ps5

Think I will send my PS5 to repair after I receive my xsx, ps5 got so many problems, don't know whether is software or hardware problems.
Click to expand...

Looks like the disc eject seems to affect vertical position. I sent in my unit for same issue last week and the technician replaced my BD drive within 2 hrs. Told me to pass him the video of the issue which i took earlier. He is going to highlight this to Sony as i was the 4th one to send in for disc eject issue. 5 days with the new BD drive and no issues in vertical position i will continue to monitor and update the technician as requested. Can eject in horizontal but not in vertical is an issue with the drive. He suspects that the drive’s gears get misaligned when in vertical position for long periods.
 
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suffian

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suffian said:
Looks like the disc eject seems to affect vertical position. I sent in my unit for same issue last week and the technician replaced my BD drive within 2 hrs. Told me to pass him the video of the issue which i took earlier. He is going to highlight this to Sony as i was the 4th one to send in for disc eject issue. 5 days with the new BD drive and no issues in vertical position i will continue to monitor and update the technician as requested. Can eject in horizontal but not in vertical is an issue with the drive. He suspects that the drive’s gears get misaligned when in vertical position for long periods.
Click to expand...
There should not be any clicking sounds at all. Every eject should be whisper quiet.
 
lorettatay

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Was playing dmc5 when suddenly error message pops up then I can continue to play. No disc eject issue. Was placed vertically.

Sent from Samsung SM-G988N using GAGT
 
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zyangtoh

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suffian said:
Looks like the disc eject seems to affect vertical position. I sent in my unit for same issue last week and the technician replaced my BD drive within 2 hrs. Told me to pass him the video of the issue which i took earlier. He is going to highlight this to Sony as i was the 4th one to send in for disc eject issue. 5 days with the new BD drive and no issues in vertical position i will continue to monitor and update the technician as requested. Can eject in horizontal but not in vertical is an issue with the drive. He suspects that the drive’s gears get misaligned when in vertical position for long periods.
Click to expand...

Thanks for you information. Do I have to call in first before I go down? and what should I bring along? Box,console and receipt?
 
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suffian

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zyangtoh said:
Thanks for you information. Do I have to call in first before I go down? and what should I bring along? Box,console and receipt?
Click to expand...
If yours is more than a week old you just need to bring the console (no need stand) only with receipt as there wont be 1-1 exchange only replacement of faulty component or repair. No need to call in advance. Best to go when they open at 10. Saturday 10-3pm Sun closed. They will replace the drive with a brand new one albeit same model so the issue might resurface unless yours truly is a lemon. Do take a video of the eject fail. The technician is compiling such known issues
 
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zyangtoh

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suffian said:
If yours is more than a week old you just need to bring the console (no need stand) only with receipt as there wont be 1-1 exchange only replacement of faulty component or repair. No need to call in advance. Best to go when they open at 10. Saturday 10-3pm Sun closed. They will replace the drive with a brand new one albeit same model so the issue might resurface unless yours truly is a lemon. Do take a video of the eject fail. The technician is compiling such known issues
Click to expand...

Thanks for sharing that. It happen to me last week but I forgot take video cos too nervous. Is it okay without video? or must have video to show them?
 
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suffian

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zyangtoh said:
Thanks for sharing that. It happen to me last week but I forgot take video cos too nervous. Is it okay without video? or must have video to show them?
Click to expand...
Should be ok la and understandable as the issue is intermittent. No worries
 
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zyangtoh

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suffian said:
Should be ok la and understandable as the issue is intermittent. No worries
Click to expand...

Thanks. You went on weekday or weekend? My wifi also got some problem, dont know will take how long to repair. Saw someone post he changed his motherboard in 24hours. If all can repair in one day I might go down this saturday, if cant I will only go down next week
 
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suffian

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zyangtoh said:
Thanks. You went on weekday or weekend? My wifi also got some problem, dont know will take how long to repair. Saw someone post he changed his motherboard in 24hours. If all can repair in one day I might go down this saturday, if cant I will only go down next week
Click to expand...
Saturday. He is a one man show
 
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zyangtoh

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suffian said:
Saturday. He is a one man show
Click to expand...

Thanks for sharing with me. Luckily got someone have same experience as me. Just wonder that I registered my warranty on 31 Dec but I collected on 24 Dec, am I still eligible for 7days exchange?
 
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suffian

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zyangtoh said:
Thanks for sharing with me. Luckily got someone have same experience as me. Just wonder that I registered my warranty on 31 Dec but I collected on 24 Dec, am I still eligible for 7days exchange?
Click to expand...
Check the your start date on the warranty page sony asia playstation
 
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