⚡️💻 [Official] README First! 2025 SG ISP Comparison & Latest Promo Deals! ✨

schlep

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Really appreciate the posts from xiaofan and firesong. There is really no pros to going for Singtel huh?

I am still on legacy unlimited fibre paying 49.90 per month. I see the good deals on Singtel esp those that offers 39.90/mth but the thought of having to change to an ONR really puts me off.
 

xiaofan

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Really appreciate the posts from xiaofan and firesong. There is really no pros to going for Singtel huh?

I am still on legacy unlimited fibre paying 49.90 per month. I see the good deals on Singtel esp those that offers 39.90/mth but the thought of having to change to an ONR really puts me off.

As far as I know, you can keep on using your ONT if you convert to the normal 1Gbps plan as you are already using ONT (just no VLAN for the legacy Unlimited plan). Once you convert you will need to use Singtel VLAN on your main router. But please confirm with Singtel before subscription.

I am on Singtel as an ONT users. And there are users who have successfully requested Singtel to bridge the ONR, including experts like brother TanKianW and bert64 but both of them are using two ISPs.
 

firesong

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Really appreciate the posts from xiaofan and firesong. There is really no pros to going for Singtel huh?

I am still on legacy unlimited fibre paying 49.90 per month. I see the good deals on Singtel esp those that offers 39.90/mth but the thought of having to change to an ONR really puts me off.
If you're on a legacy ONT, I believe you can insist on not changing to the ONR (and make sure it's in black and white on the contract so you're covered - if they refuse to put it on the contract, then don't sign it).

Your 3rd party routers need to support VLAN tagging for Singtel, but other than that it's better to stay if you're okay with the service imo.

PS: Most credit due @xiaofan. I had some of the info in a table but never got around to posting it as I was planning to do so at the turn of the year.
 

dudumomo

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Very good summary thanks.
It would be good to mention that MR is capping the upload at 500m (Sad)
Then I'm not sure how performing are the gaming plans. Like ViewQuest Raptor, etc... if this is work well or not.
 

boiboi123

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Hello all, I hope to get advise on recontracting/new sign up. I am on M1 1gb and use mainly zoom calls, Netflix and dota. No complains about the service past 2 years except for one spot at home furthest from router, in the kitchen, has no reception but no b.

if I recontract, which router is recommended? Currently using ASUS RT AC 2600.
Thank you
 

xonix

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Hello all, I hope to get advise on recontracting/new sign up. I am on M1 1gb and use mainly zoom calls, Netflix and dota. No complains about the service past 2 years except for one spot at home furthest from router, in the kitchen, has no reception but no b.

if I recontract, which router is recommended? Currently using ASUS RT AC 2600.
Thank you
Are you getting router from ISP or buying from retail ?
 

firesong

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Hello all, I hope to get advise on recontracting/new sign up. I am on M1 1gb and use mainly zoom calls, Netflix and dota. No complains about the service past 2 years except for one spot at home furthest from router, in the kitchen, has no reception but no b.

if I recontract, which router is recommended? Currently using ASUS RT AC 2600.
Thank you
I don't think the one-router-per-house fits every single home configuration.

The short answer is, wireless signals lose strength when having to pass through any material - the perfect rated speeds are measured in a vacuum, so even air affects the signal strength somewhat. Then there's also the effect of interference from neighbour wifi signals and other devices.

Just visualise an expanding circle (or sphere) around your router. Any wall, furniture, or other materials in between will attenuate the signal. To give you an idea, here's @Mach3.2's excellent diagram of his 2 access points in a typical HDB 5 room BTO setup. This is his 5Ghz network signal map. Pay attention to how
a) solid walls (not drywalls) kill the signal
b) doors kill the signal

Add any other furniture and implements in your home and you can get a better picture.
5Ghz 5 Room.png

The solution is usually to relocate the router to a more optimal placement, and also to add access points as needed. Even if you were to opt for a wireless mesh, make sure the other mesh nodes either are on a wireless backhaul, or are in strong locations so they can repeat a good signal. In the above image example, there no point putting a node on his WC1 sink countertop or the top right of his MBR, since it won't receive any signal to repeat.

The fact that you have a blind spot in the kitchen, even if it's on the slower 2.4Ghz band which has higher penetrative power, suggests that the location of the router/APs is your main issue because of the signal loss from having to pass through multiple obstacles.

PS: It's not only about the size of the unit. It's also about the furniture and other installations. I have three bookshelves full of books at home, and as you can guess - signals cannot pass through that. I have an in-wall AP in my room and my sister's room because of the furniture layout.
 

xiaofan

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How is Starhub's customer support and technical support capabilities?

I have limited experiences with Starhub even though I have been using Starhub Fibre Internet since April 2014 (and Starhub Cable Online since 2004). The most recent encounter was to change my ONT and it was pretty okay experience. Still calling the hotline can be a problem and it may take some time. So I will try to avoid contacting them as much as possible. And you may need to pay them service charges if the issues are not on their side.

I am also using Singtel Fibre since Feb 2012. I consider Singtel to offer a bit better customer services myself but Starhub should be okay as well. On the other hand some people say Starhub is better so YMMV. General feedback is that Singtel customer service staff may lack the training and may not know the product offering well enough. Luckily I do not need to contact Singtel often for technical support in general. Most of my experiences with them are for recontract.

And I recommend to avoid Singtel if you are a new user, since they will give out ONR which can be a hassle. I also recommend against using MyRepublic (using CGNAT), Viewquest (using CGNAT) and Whizcomms in general.

The feedback in this forum seems to indicate M1 customer servcice is the best among the big three. But I have no experiences with M1.

So in the end I will recommend either M1 or Starhub. And in general the customer services staff will not be very good in terms of technical knowledge. You may get better technical support from this forum if you really encounter technical issues, especially when the issues are with your router and not the ONT/ONR given by the ISP.
 

lobukong

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Thanks for the comprehensive comparisons.

I recently changed ISP from viewquest to myrepublic, no complaints for cod mobile from family anymore, so it's good. However, I noticed connections to China IPs becomes quite bad, wechat video call shows poor quality. Video websites sometimes need buffering.
Then I'm not sure it's myrepublic's routing to China is bad or is it just difficult to connect to China from Singapore no matter the ISP.

Can someone help provide knowledge on how to compare the ISPs based on their connection to China servers? I would consider the gamer plan also if that can help with this problem.
 

firesong

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From what I recall, our local ISPs don't have good peering with China. Singtel would be the strongest if you need access to China, though that's not saying much. The others don't have stellar results.
https://forums.hardwarezone.com.sg/...-with-china-cn2-china-unicom-gia-etc.5991885/
Can also guess the peering relationship because of CM Mobile - the only local MVNO with direct access to China has Singtel for its backend provider. ;) Likewise, I'd expect better peering with Malaysia via Starhub, oddly enough, because of RedOne - although all our local ISPs generally have good connections to Malaysia.

However, as of current status, Singtel's peering with Europe is quite poor. So you need to weigh your priorities. There's an international speed tests thread here that has some global locations, although China/HK isn't a priority for me so I've excluded it. I run these scripts daily at 4am from my server, so if you want the latest results just lmk.
https://forums.hardwarezone.com.sg/threads/real-international-speed-tests.6405972/
Edit2: @lobukong have added 3 speed test servers to China for your consideration. I note the upload speeds to Guangzhou and Shanghai are 0.3% of the download speeds, which is an extremely poor ratio. That's not saying much for download speeds of around 300Mbps. But it will very negatively affect any form of video calling since your upload of videos in a video call is hobbled to a crawl.
 
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xiaofan

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Thanks for the comprehensive comparisons.

I recently changed ISP from viewquest to myrepublic, no complaints for cod mobile from family anymore, so it's good. However, I noticed connections to China IPs becomes quite bad, wechat video call shows poor quality. Video websites sometimes need buffering.
Then I'm not sure it's myrepublic's routing to China is bad or is it just difficult to connect to China from Singapore no matter the ISP.

Can someone help provide knowledge on how to compare the ISPs based on their connection to China servers? I would consider the gamer plan also if that can help with this problem.

Not so sure if any local ISP is good for your use case.

Just a reference as a Singtel user (Singtel 1Gbps plan).

In terms of Wechat Video call, I do not have good results so I usually use Voice call if needed.

In terms of video websites -- I do not use video websites but I use apps like Youku and Wechat Video (I have paid VIP for both) and no issues to get at least 720p with paid AJS VPN (some contents require VPN) and 1080p (highest for my VIP tier, no 4k) without VPN (many contents do not need VPN if you have paid VIP).
 

lobukong

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Thank you for the helpful comments. Looks like it's better to find a VPN instead of hoping some ISP to address this non-standard use-case.
The speedtest scripts seems quite convenient and helpful. I'll try it after go back home.
 

aCuria

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Thanks @ Xiaofan, very good summary, saves me from doing the bi-annual research
  • Its amazing that the plans are getting worse every year.
    • We used to have more 10G options, most have disappeared instead of comming down in price
    • The 2G plans have gotten worse:
      • M1 used to offer 2G out of a ONT to a router 2.5G wan port, now its only 1+1G
      • VQ used to offer 2G into Microtik sfp+, now you have to use their crappy ONR
    • MR has gotten worse
      • 1/1 symmetric became 1/0.5G according to @dudumomo
There is some information we probably should add to the first post
  • Differentiate between symmetric plans and non symmetric plans like MR's 1/0.5G
  • Add information on current traffic shaping policy
 

aCuria

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When you put it all on a table for ease of comparision, it reaffirms that Singtel isn't a good deal at all. In fact, the ISP with the least nonsense and provides everything is M1.

Except for the traffic shaping problem right?

10y ago they throttled 100mbps to 10kbps, its a problem if you rely on tools like resilio

Unless they no longer throttle anything today?
 

xiaofan

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Except for the traffic shaping problem right?
10y ago they throttled 100mbps to 10kbps, its a problem if you rely on tools like resilio
Unless they no longer throttle anything today?

I believe M1 is still throttling things, but much better than SingTel.

In terms of throttling of BT, roughly it is like this, from least to the most.

1) Viewquest=MyRepublic (no throttling?) >
2) M1 >=Starhub (a bit of throttling) >
3) SingTel (pretty heavy throttling) > Whizcomms (worst); throttling of BT and things like Google Drive Download
 
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xiaofan

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Thanks @ Xiaofan, very good summary, saves me from doing the bi-annual research
  • Its amazing that the plans are getting worse every year.
    • We used to have more 10G options, most have disappeared instead of comming down in price
    • The 2G plans have gotten worse:
      • M1 used to offer 2G out of a ONT to a router 2.5G wan port, now its only 1+1G
      • VQ used to offer 2G into Microtik sfp+, now you have to use their crappy ONR
    • MR has gotten worse
      • 1/1 symmetric became 1/0.5G according to @dudumomo
There is some information we probably should add to the first post
  • Differentiate between symmetric plans and non symmetric plans like MR's 1/0.5G
  • Add information on current traffic shaping policy

Done the update.

Some other regression:
1) M1 used to offer 5Gbps and 10Gbps plan, now no more.
2) Viewquest used to offer IPv6 but now no longer do that.
3) Viewquest used to offer static IP for free, now no more and even revert to CGNAT for most of the users.
4) It is reported that SuperInternet no longer offer 10Gbps plan to home users.
 

loganrunning

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Done the update.

Some other regression:
1) M1 used to offer 5Gbps and 10Gbps plan, now no more.
2) Viewquest used to offer IPv6 but now no longer do that.
3) Viewquest used to offer static IP for free, now no more and even revert to CGNAT for most of the users.
4) It is reported that SuperInternet no longer offer 10Gbps plan to home users.

many thanks for maintaining the info. (y)

the lower speed plans are probably because of too few users due to price (not enough of corner-case users) which causes fewer users to consider it, which causes higher prices (or margin squeeze) or dropping the plan. Also, typical users who realise that 500Mbps plus better wifi, is all they need for now. Anyway, we all know that speed alone is a poor metric. we need better latency and less contention for overseas lines, but not holding my breath for that :(
 

dudumomo

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I just got the Viewquest 2GBPS plan (1+1). I'm playing with it for now, but I'm a bit frustruated. When I connect 2 PCs and do speedtest at the same time, I do got 2GBPS download, but only 1GBPS upload.
I was thinking I could do 2GBPS Download AND upload.

Looks like not. I'll contact the service client to check
 
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