[Official] SingTel SIM Only Plans

[xiaofan]

Request CSO to send new service agreement and just received and has checked; extension to Aug28 and local data 340GB; free caller ID and Malaysia roaming removed.

Hmm, no free caller ID, so have to pay extra $5.09 for caller ID?

Indeed, free Caller ID should be extended to August 2028 as well along with free 5G access and the S$15.28 pricing, based on my experience and the reports from others.

The following should be correct.

The other 3 lines shows added on of 300GB Local data… only 5G service and Caller ID shows extension to 2028.

 

[cheng1]

Sorry… edited…. Request CSO to send new service agreement and just received and has checked; extension to Aug28 and local data 340GB; free caller ID.
Only Malaysia roaming removed.

 

[xiaofan]

Really do not understand the actions by SingTel with regard to the S$15.28 plan since similar special recontract offers have been there since at least Dec 2019 (S$25 per month or S$20 per month at that time).

On one hand, they gave extension to many existing users without informing the users in August 2026 (but not extending the 50GB Malaysia Roaming Data).

After query with SingTel using WhatsApp for this 3 lines why these shows extension to Aug28. They mentioned this is promotional offer and is system generated.

On the other hand, they started to reject the recontract order in August 2026 and September 2026. Then later some users seem to be able to negotiate with SingTel to get it.

No idea what they are trying to do. It seems they have different opinions about the S$15.28 plan internally.

Maybe some Singtel Mobile executives want to get rid of this outlier S$15.28 recontract offer plan and push users to the S$20.37 plan or maybe the S$19.25 Enhanced Lite plan.

 

[mahler_qs]

just to share, today i walked into a SingTel exclusive retailer shop in the East since there was no queue, and had a chat w one of the customer service officer. This was what he shared:

1. Like what @xiaofan has shared in the earlier posts, 5G sim card or 5G+ physical sim card does not matter. Both sim cards allow for 5G+ usage. The service officer check backend and confirmed this.

2. 15.28/mth plan is SIM Only Plus 30 plan. It is a 4G base plan with 5G add on. The enhanced Lite, core, priority plans are native 5G plans. Asked him what is the difference, he mentioned briefly that at the end of the day, it's all 5G plans with different network priorities.

On point 2, my guess is that eventually the 15.28/mth plan will go away given that it is a 4G base plan?

 

[cheng1]

As I understand from the CSO, we were rejected because it was on a CIS plan and you need to get out of the CIS scheme before you can apply for these plans. I did for my dad the $6 senior plan and it was only after calling them that we found out the repeated rejections were due to the previous 15.28 plan being a CIS plan.

Hi, I have one line which is 15.28 plan but show how the agreement indicates it’s a CIS plan and that is why I did not get the extension offer to 2028 from SingTel like my other 3 lines that subscribed at the same time in 2025.
Did you manage to get it signed up for 15.28 plan after taking to CSO?
Thanks

 

[Elysium87]

so my plan has expired, i see my plan and addons, 550gb become 340gb data now, no more msia roaming. hopefully i dont get some surprise when receive bill later mid of this mth or next mth
and i received 2 different sms for 5g+ plan, $19.25 on 25 sept then 20.37 today....

 

[xiaofan]

so my plan has expired, i see my plan and addons, 550gb become 340gb data now, no more msia roaming. hopefully i dont get some surprise when receive bill later mid of this mth or next mth
and i received 2 different sms for 5g+ plan, $19.25 on 25 sept then 20.37 today....

Thanks for the updates. My second line will be the same as you (340GB local data without Malaysia Roaming data) since the recontract got rejected.

Looks like they are really pushing Singtel S$15.28 plan users to upgrade to the S$19.25 Enhanced Lite plan, or go with the S$20.37 plan (higher price but the same benefits as the S$15.28 plan).

Some users may indeed upgrade to the S$19.25 plan. It makes no sense to go with the S$20.37 plan though.

Somehow they never send me the S$19.25 offer (I am not really interested though), but keep sending me the S$20.37 plan using SMS or MySingTel app notification.

 

[Elysium87]

well at least i no rush to recontract anytime until oct 2028 since promo until 2028, unless they suddenly change T&Cs again since this promo wasnt including in the first place

 

[xiaofan]

well at least i no rush to recontract anytime until oct 2028 since promo until 2028, unless they suddenly change T&Cs again since this promo wasnt including in the first place

Should have no issues with the latest service agreement.

So you can continue with this plan unless you decide to change, for example, you want to get Malaysia Roaming data because of RTS Link which is expected to begin passenger service in Feb 2027.