[OFFICIAL] Singtel's GOMO discussion thread

[jianlee]

I think GOMO is serious and striving to improve, love their new Tosh video where they admit to letting customer down and wants to fix the problems:

 

[Mecisteus]

To be honest, I've had the most pleasant data experience with Singtel as opposed to StarHub and M1.... Just my $0.02 on this matter.

I'm afraid that I'd have to agree. I can understand why people dislike stinktel. Yet, their coverage is the best. M1 has weird blind spots even in town where both stinktel and starsucks work well.

I don't subscribe to overpriced Singtel fibre or TV. But I am with Singtel mobile.

And yes I agree the network coverage is superb.

Paying $25 for the SIM only plan. This is already quite a value for money plan.

Come September, I plan to switch my wife's and daughter's line from Starhub to GOMO. I can't complain much for the $20.

 

[galaxyuser]

Indeed, which is why I roam with Flexiroam chip

Myrepublic and m1 offer better roaming plans.

Singtel gomo target younger adults. Hopefully when they roll out data roaming, it's more worth it. Current data roaming on Singtel is not value for money.

 

[TradeHippo]

Does GOMO still have issues? Previous month had issues where they have no line for a few days.. how is it now?

 

[tanchoo1]

Does GOMO still have issues? Previous month had issues where they have no line for a few days.. how is it now?

No line for a few days? I could use my GOMO SIM card immediately the moment I received it. Only had to restart my phone.

 

[TradeHippo]

No line for a few days? I could use my GOMO SIM card immediately the moment I received it. Only had to restart my phone.

Glad to hear that thanks

 

[OnePunch!!]

I heard if we port in from singtel to GOMO the process will be laggy
Like slow and we will be pre charged
The payment fro GOMO can’t be paid on axs machine or Sam ?

 

[jianlee]

I heard if we port in from singtel to GOMO the process will be laggy
Like slow and we will be pre charged
The payment fro GOMO can’t be paid on axs machine or Sam ?

Their chat agent said up to 3 days to port over if everything else is okay. Payments only via credit card, it will be saved in their system and charged every 30 days.

 

[PC-User]

To be honest, I've had the most pleasant data experience with Singtel as opposed to StarHub and M1.... Just my $0.02 on this matter.

My family been with Singtel from Ericsson era, from 2 lines to now 4 lines. Never really had any bad experience in service. Superb signal coverage always.

Called in today thinking to convert 2 SIM only plan to GOMO but due to the different 'system' and hassle of SIM card/billing changes, ended up renewing the SIM only plans for $20/15GB (was 5GB). My own SIM only plan was offered re-contract automatically by Singtel for $20/20GB + free caller ID few months back. A pity no more such package now. It's ok lah considering just small differences in price/data.

By the way the hotline experience was pleasant and CSO are quite professional too. Called 1st time to check for contract date 2 weeks back. Called 2nd time today to re-contract but CSO suggested me to check out GOMO plan before deciding as I asked how come now no more 20GB. Called back again to re-contract and done. Happy enough.

I'm afraid that I'd have to agree. I can understand why people dislike stinktel. Yet, their coverage is the best. M1 has weird blind spots even in town where both stinktel and starsucks work well.

A common human's nature is to dislike leader, Apple, Microsoft, Singtel, PAP etc...

 

[Charlie_Zhan]

My family been with Singtel from Ericsson era, from 2 lines to now 4 lines. Never really had any bad experience in service. Superb signal coverage always.

Called in today thinking to convert 2 SIM only plan to GOMO but due to the different 'system' and hassle of SIM card/billing changes, ended up renewing the SIM only plans for $20/15GB (was 5GB). My own SIM only plan was offered re-contract automatically by Singtel for $20/20GB + free caller ID few months back. A pity no more such package now. It's ok lah considering just small differences in price/data.

By the way the hotline experience was pleasant and CSO are quite professional too. Called 1st time to check for contract date 2 weeks back. Called 2nd time today to re-contract but CSO suggested me to check out GOMO plan before deciding as I asked how come now no more 20GB. Called back again to re-contract and done. Happy enough.


A common human's nature is to dislike leader, Apple, Microsoft, Singtel, PAP etc...

agree that Singtel coverage is the widest amongst the others.. reasonable for price to edge higher a little but they often price themselves way too high till most people jump ship then they start to react.. I won't comment about mobile plans since I left them long ago and all the way on CIS plans.

but their fibre broadband was stuck with the lowest priced option of $49.90 when others where coming out with $29.90 ones. furthermore, (at that point of time) SingTel fibre didn't have native IPv6 support and eventually changed their ONT to ONR instead, meaning I had to use my own router as an access point instead, and doing so meant alot of problems and issue when trying to connect to my work intranet via VPN. so no choice, eventually my contract term was up and I changed my fibre ISP as well.

their CSO service experience is also ok.. provided you don't call in too late in the evening like maybe after 8-9pm.. because by then, their SG call centre all pangkang and the lines are routed to their outsourced centre in KL, Malaysia.. and that's usually when I kena unpleasant service experiences. mostly is "no problem I will get my colleague to check tomorrow morning when the system is up / relevant department is in and get back to you". and then wait whole week nothing happens..

sometimes it's not about complaining for the sake of it.. but as you can see from recent years, Singtel is always sitting up there with a watch and wait approach. it's usually when there is a disruption taking place then they will slowly be the last to react.

*edit - price

Sent from Samsung SM-G965F using GAGT

 

[PC-User]

...but their fibre broadband was stuck with the lowest priced option of $69.90 when others where coming out with $29.90 ones. furthermore, (at that point of time) SingTel fibre didn't have native IPv6 support and eventually changed their ONT to ONR instead, meaning I had to use my own router as an access point instead, and doing so meant alot of problems and issue when trying to connect to my work intranet via VPN. so no choice, eventually my contract term was up and I changed my fibre ISP as well...

No woh, my Singtel fiber is 500Mbps at $29.81 woh.

 

[Charlie_Zhan]

No woh, my Singtel fiber is 500Mbps at $29.81 woh.

there is no point stating or telling people what price you are paying for your legacy plan(s) unless you can terminate and subsequently signup for the same price plan or provide a current link that points to a part of their website that allows the public the sign up for the said plan..

Sent from Samsung SM-G965F using GAGT

 

[jianlee]

Their chat agent said up to 3 days to port over if everything else is okay. Payments only via credit card, it will be saved in their system and charged every 30 days.

Update: Took the plunge and signed up to port in an existing line on Friday. Same day or actually evening, got a delivery with GOMO sim and a travel sim:

This morning Sunday, my line completed porting over. Did not expect it to be this fast!

Installed GOMO app and it shows the exact usage:

All in whole process done in around 48 hours, impressive. Now hoping VoLTE comes fast to GOMO.

 

[PC-User]

there is no point stating or telling people what price you are paying for your legacy plan(s) unless you can terminate and subsequently signup for the same price plan or provide a current link that points to a part of their website that allows the public the sign up for the said plan..

Sent from Samsung SM-G965F using GAGT

Well then you win. But I'm contented. I don't find sufficient reason to do so. If I did, I would have done so long ago, porting over here and there. I rather save hassle than saving a few bucks if I find the current service is okay to me, which gets free upgrade every now and then.

 

[PC-User]

Update: Took the plunge and signed up to port in an existing line on Friday. Same day or actually evening, got a delivery with GOMO sim and a travel sim:

This morning Sunday, my line completed porting over. Did not expect it to be this fast!

Installed GOMO app and it shows the exact usage:

All in whole process done in around 48 hours, impressive. Now hoping VoLTE comes fast to GOMO.

They always play safe when stating time frame. When I renewed the SIM only contract (5GB to 15GB), they said actual data change within 3 hours, Singtel app update within 24 hours. But in fact Singtel app reflected the change almost immediately upon refresh.

 

[phayze]

Singtel support volte but i cannot use with google pixel 3.

Update: Took the plunge and signed up to port in an existing line on Friday. Same day or actually evening, got a delivery with GOMO sim and a travel sim:

This morning Sunday, my line completed porting over. Did not expect it to be this fast!

Installed GOMO app and it shows the exact usage:

All in whole process done in around 48 hours, impressive. Now hoping VoLTE comes fast to GOMO.

 

[lohsenglte]

Singtel support volte but i cannot use with google pixel 3.

U saying about the main SingTel plans (Combo/SIM Only)?

 

[Charlie_Zhan]

Well then you win. But I'm contented. I don't find sufficient reason to do so. If I did, I would have done so long ago, porting over here and there. I rather save hassle than saving a few bucks if I find the current service is okay to me, which gets free upgrade every now and then.

nobody likes to go thru the disruption from porting.. but maybe fated because due to cessation of cable services, StarHub offered me 2 years free fibre broadband subscription just about 2 months before my Singtel contract reaches its 24th month.. very hard to find a reason not to go thru the disruption of jumping ship..

actually there wasn't any disruption of services.. just had to arrange for someone to be around when starhub tech came to install the fibre services on the 2nd port of the FTP.. was able to have 2gbps fibre broadband at home for that 2 months..

Sent from REDMI NOTE 19 Pro Lite Play Edition using GAGT

 

[phayze]

Yes. They reset 4G clearvoice for me, still same. Cannot use volte.

U saying about the main SingTel plans (Combo/SIM Only)?

 

[SibehHL]

actually there wasn't any disruption of services..

I had similar experience when porting my mobile line from Singtel to M1; took me 15 minutes at M1 shop, continue using the line on the same day until midnight, switched over to the M1 SIM Card and everything works just fine. No hassle at all with the entire port over.

Porting over is not just about the $5.35 free CID and extra 15GB, it’s also about Singtel not appreciating loyal customer who had stayed with them since Motorola pager days.