Hi guys, pls becareful when you make remittance with DBS. My remittance had been delayed and given a low rate.. Following is my conversation with the CS.Start reading from the bottom of the msg.
From
DBS Singapore
Type of Message
Internet Banking
Subject
Enquiries
Date
22 Jun 2016 00:31 AM
My Enquiry
I noticed my transaction had been delayed due to your system. And i was given a lower exchange rate at 2.965 for SGDMYR. I was exchanging at 3.006 rate. May I know why my transaction had been delayed? Does the bank suppose to follow the rate from when I made my remittance?
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Date: 22 Jun 2016 11:57 AM
Dear Mr Wong,
Thank you for your email.
My name is Silvith and I am pleased to assist you. I understand that you would like to check if your DBS Malaysia Remit transaction is already process.
I am pleased to inform you that your DBS Malaysia remit transaction has been processed and debited from your account today 22 June 2016.
*22 Jun 2016 OTT 17315282387 0016OT8216441 S$3,372.00
I hope you find this information useful. If you need further assistance, please email us or call our 24-hour hotline at 1800 111 1111 or +65 6327 2265 (overseas) for immediate assistance by our Customer Service Officers.
I wish you a pleasant day ahead, and thank you for banking with DBS.
Yours sincerely,
Silvith Conta
Customer Service Officer
Customer Centre
DBS Bank
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Date: 22 Jun 2016 00:31 AM
Hi, i had made an online remittance to Malaysia a/c yesterday with an amount of SGD3,326 or equivalent to MYR10,000 at yesterday rate on around 12.12am. My transaction will be usually completed within next working day. However, my aforementioned transaction is yet to complete. I have attached the photo here together with this message. Thanks
Attachment: 20160621_Remittance SGD to MYR.pdf