OnePlus 2 - NEVER SETTLE

[meonline]

where is the cheapest to buy this now? lazada?

lazada as usual

 

[garychengjw]

where is the cheapest to buy this now? lazada?

cheapest? Used set lo.

Sent from LGE NEXUS 5X using GAGT

 

[tennisguy]

I have been using OP2 for last 7 months...lately I have to charge one whole day for a full charge...used to take around 2 hours plus

 

[tennisguy]

Basically i emailed OP support on the 10th April asking how do i go about to repair my phone.

OP support replied me on the 11th April asking for the problem and proof of purchase..... which I've already provided during my first email to them along with the serial number and problem description.

OP support replied on the same day 11th Apr asking for my ctc details so that they can contact me when the replacement units are available... again my contact details was on the first email to them. Clearly they do not read the email properly

As it was the home button that was faulty i used the on screen button to tong first and subsequently bought a new Sony Z5P to replace my OP2 no reply from OP2 so i emailed them for update again on the 20th Apr.

Gotten a reply from OP support on the 22nd stating the replacement units are available for exchange. And OP support suggested that if i could come down on the 27th Apr to do the exchange.

i was like fine and asked them for any specific timing and they ask me to provide a timing instead which I did.

So i made my way down to JP (journey to the west)......and went to this Gadget world shop which is partially empty.... and got served by a Ah beng.

Told him i was down to do an exchange of my OPT as advised by OP Support.

The ah beng then went to his PC to check his email and told me that he was not informed of any exchange to be done that day.

So i asked for his email and forward him my whole email correspondence with OP Support then only he was like okok. i check with my superior on this and he asked me to wait.

So i ask how long would it take he told me around 15 mins. I was like fine. i went out of the shop to get a drink and jalan jalan abit. Came back after 20mins and asked for update.

The ah beng then mentioned there is no black and white from OP support to do the exchange so it will take more time to validate.

I was like furious telling him that what about the email i forwarded to him for reference.

So my patience ran out and i asked if i could speak to anyone who can make a decision.

immediately he went to take a new OP2 BNIB opened up and did the exchange for me

Not that best experience but heck so long i got my phone repaired but in this case a new exchange so i cannot hiam too much so i din give the ah beng a hard time as his company was just a middle man.

Tips : Bring your box along it seems like if you bring your box along they will pass you the exchange set box to you also. I did not bring the box along so i only took the phone.

Now the phone is sitting in my drawer as a standby phone

U bought your set through Lazada or contract?

 

[batboyz]

I have been using OP2 for last 7 months...lately I have to charge one whole day for a full charge...used to take around 2 hours plus

Then, how do you even use the phone if it's charging whole day? Plugged in to pb whole day?

 

[tennisguy]

I charged the phone overnight (only started doing this recently). By the time I wake up, phone is 100%

 

[batboyz]

I charged the phone overnight (only started doing this recently). By the time I wake up, phone is 100%

Oh, overnight. Overnight != one whole day. Anyway, if you updated/upgraded to OxygenOS 3 with Android M, then yes, charging time is longer now.

 

[jonahtriss]

Basically i emailed OP support on the 10th April asking how do i go about to repair my phone.

OP support replied me on the 11th April asking for the problem and proof of purchase..... which I've already provided during my first email to them along with the serial number and problem description.

OP support replied on the same day 11th Apr asking for my ctc details so that they can contact me when the replacement units are available... again my contact details was on the first email to them. Clearly they do not read the email properly

As it was the home button that was faulty i used the on screen button to tong first and subsequently bought a new Sony Z5P to replace my OP2 no reply from OP2 so i emailed them for update again on the 20th Apr.

Gotten a reply from OP support on the 22nd stating the replacement units are available for exchange. And OP support suggested that if i could come down on the 27th Apr to do the exchange.

i was like fine and asked them for any specific timing and they ask me to provide a timing instead which I did.

So i made my way down to JP (journey to the west)......and went to this Gadget world shop which is partially empty.... and got served by a Ah beng.

Told him i was down to do an exchange of my OPT as advised by OP Support.

The ah beng then went to his PC to check his email and told me that he was not informed of any exchange to be done that day.

So i asked for his email and forward him my whole email correspondence with OP Support then only he was like okok. i check with my superior on this and he asked me to wait.

So i ask how long would it take he told me around 15 mins. I was like fine. i went out of the shop to get a drink and jalan jalan abit. Came back after 20mins and asked for update.

The ah beng then mentioned there is no black and white from OP support to do the exchange so it will take more time to validate.

I was like furious telling him that what about the email i forwarded to him for reference.

So my patience ran out and i asked if i could speak to anyone who can make a decision.

immediately he went to take a new OP2 BNIB opened up and did the exchange for me

Not that best experience but heck so long i got my phone repaired but in this case a new exchange so i cannot hiam too much so i din give the ah beng a hard time as his company was just a middle man.

Tips : Bring your box along it seems like if you bring your box along they will pass you the exchange set box to you also. I did not bring the box along so i only took the phone.

Now the phone is sitting in my drawer as a standby phone

Thanks for sharing your experience and for the heads up regarding the box. The level of technical support provided is just ridiculous lah. Granted this is a budget flagship phone and for the price paid it is totally reasonable to expect users to troubleshoot their own software problems independently by searching XDA and the Oneplus forums; however you can't expect your average user to troubleshoot and repair hardware problems like the oh-so-common fingerprint sensor failure by themselves.

I think Gadgetworld doesn't even provide any technical support like the replacement of the battery/screen/fingerprint sensor/other parts of the phone, they're just another handphone shop contracted to do phone replacement and maybe sell some Oneplus accessories, that's all. I won't even get started on the lack of communication between the Oneplus office and Gadgetworld, plus the fact that Oneplus Singapore continues to ignore customer enquiries for weeks on end; just take a look at the long list of people chasing them on each post they make on their Facebook page - this has been going on since Chinese New Year.

As it stands now, Oneplus owners won't be able to get their phones repaired - any data on the phone will be lost immediately on the off-chance your phone suffers a hardware failure. This is why it would probably be wise for us Oneplus users to maintain data backups on a daily basis to a PC and stay away from Oneplus in the future. I don't care how good the specs of the OP3 are, it's not worth the money if the hardware fails so soon and there is no service centre you can turn to for technical support. There are tons of upcoming "budget flagships" from the likes of Xiaomi and Huawei to spoil us for choice anyway

 

[jonahtriss]

where is the cheapest to buy this now? lazada?

Best is don't buy, lots of other value-for-money phones out there. Nexus 5x, 6P and anything from Xiaomi and Huawei would be a better deal compared to OP2.

 

[huhu84]

U bought your set through Lazada or contract?

Lazada.....

 

[imreallyugly]

any one updated the OTA recently? any one faced any bugs?

 

[elmariachi]

any one updated the OTA recently? any one faced any bugs?

Just updated mine to Marshmallow and love it.
Overall much smoother and slicker with less lag compared to Lollipop.
Sound also is abit louder and refined.

Have not had time to test the rest but it seems to be a well executed update.

 

[sleepyjoy]

Just updated mine to Marshmallow and love it.
Overall much smoother and slicker with less lag compared to Lollipop.
Sound also is abit louder and refined.

Have not had time to test the rest but it seems to be a well executed update.

Is this via OTA?
I've been holding back on the previous update hoping to skip straight to the Marshmallow one. Please tell me it's ready now. XD

 

[imreallyugly]

Is this via OTA?
I've been holding back on the previous update hoping to skip straight to the Marshmallow one. Please tell me it's ready now. XD

It's Ota lei.. I just updated. Everything seems fine. Really alot smoother, ring tone very loud now. Hahaha..

 

[sleepyjoy]

It's Ota lei.. I just updated. Everything seems fine. Really alot smoother, ring tone very loud now. Hahaha..

Awesome.. Can't wait for the notification!

 

[seowbin]

Fingerprint scanner/home button not working, can 1 to 1 exchange?

 

[edmund_gan]

Seems like after update..u need to redo the fingerprint scanning..

Sent from Oneplus 2 using GAGT

 

[kennyboy]

Is this via OTA?
I've been holding back on the previous update hoping to skip straight to the Marshmallow one. Please tell me it's ready now. XD

You know, usually OTAs are pushed and flashed in sequence. You can't really skip them unless they push the full sized OTA instead of the incremental versions.

 

[kennyboy]

Thanks for sharing your experience and for the heads up regarding the box. The level of technical support provided is just ridiculous lah. Granted this is a budget flagship phone and for the price paid it is totally reasonable to expect users to troubleshoot their own software problems independently by searching XDA and the Oneplus forums; however you can't expect your average user to troubleshoot and repair hardware problems like the oh-so-common fingerprint sensor failure by themselves.

I think Gadgetworld doesn't even provide any technical support like the replacement of the battery/screen/fingerprint sensor/other parts of the phone, they're just another handphone shop contracted to do phone replacement and maybe sell some Oneplus accessories, that's all. I won't even get started on the lack of communication between the Oneplus office and Gadgetworld, plus the fact that Oneplus Singapore continues to ignore customer enquiries for weeks on end; just take a look at the long list of people chasing them on each post they make on their Facebook page - this has been going on since Chinese New Year.

As it stands now, Oneplus owners won't be able to get their phones repaired - any data on the phone will be lost immediately on the off-chance your phone suffers a hardware failure. This is why it would probably be wise for us Oneplus users to maintain data backups on a daily basis to a PC and stay away from Oneplus in the future. I don't care how good the specs of the OP3 are, it's not worth the money if the hardware fails so soon and there is no service centre you can turn to for technical support. There are tons of upcoming "budget flagships" from the likes of Xiaomi and Huawei to spoil us for choice anyway

Don't buy OP, no matter how fantastic the OP3 will look. The support and the glacier speed of the software updates is horrible.

The only one I would recommend is the original OPO. Those that came after that.....nah.

 

[edmund_gan]

Agreed will not buy one plus three.. but will keep my one plus 2 as it's future proof already with 4gb ram.. will stick with xiaomi for now ..haha

Sent from Xiaomi MI MAX using GAGT