Well, just sharing my personal experience.. pre purchase they are very friendly.. well any place is until issue occur.
Aftersales service completely different story..
That time my item DOA so i called them up and ask for one to one exchange.. they refuse and told me go to their shop to check which of their item is like that (i guess they meant DOA). I didn't bother with their unprofessional attitude.. just go rma myself.
Not surprised or first time experience this sort of thing anyway. In sim-lim most In shops are like that.
I think they meant to ask you to go down to their shop so they can check for you, whether is DOA or not. You gotta think fair too, they are afraid of inexperience user causing non-returnable damage, or customer's choice of courier cause damage while sending over, which cannot RMA too. No one wanna run a losing business, not especially some hardwares are darn expensive like a GPU per say.
My experience is that I did exchange a corsair fan that's rattling with them within 1 week coz it's defective. I brought my receipt to them, pass the fan and all the packaging in good condition, let them test and prove its rattling and I got a new one on the spot. So, I don't get your situation. You do not want to go down to the shop and expect them to send you a new one, or what other services are you expecting from them?
At least, SLS is a lot easier to reach than most of the the distro.
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