I think they meant to ask you to go down to their shop so they can check for you, whether is DOA or not. You gotta think fair too, they are afraid of inexperience user causing non-returnable damage, or customer's choice of courier cause damage while sending over, which cannot RMA too. No one wanna run a losing business, not especially some hardwares are darn expensive like a GPU per say.
My experience is that I did exchange a corsair fan that's rattling with them within 1 week coz it's defective. I brought my receipt to them, pass the fan and all the packaging in good condition, let them test and prove its rattling and I got a new one on the spot. So, I don't get your situation. You do not want to go down to the shop and expect them to send you a new one, or what other services are you expecting from them?
At least, SLS is a lot easier to reach than most of the the distro.
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Did you read what i typed?
Which part of my post did you read that i didn't want to go down to their shop? Please don't start assuming and put words in my mouth.
In case you didn't read, here is the conclusion.
Through the phone, I requested to go down to their store in hopes of a 1-1 exchange and was outright REJECTED IN THE RUDEST WAY EVER.
Do you still think i would go down to SLS and argue with them? I wasted no time and went to the distro to get a replacement.
I have no idea why you are so worked up by this, this is very common in SLS. There's a saying here from many years ago especially during the sandy bridge era. "Anything you buy from xxxxxxxx etc, if encounter any issues you have to settle yourself as they provide no aftersales service."
This is also the reason how stores like pc themes got popular for their good service.
Everyone have their own piece of experience whether it's good or bad. I respected your positive experience with them, i have my own as well so please respect it, don't need to start hurling insults at people because of your disbelief. I also can say you working for them all that, so you write good things.. will you be happy?