Seeing all the reviews on the forum about JannPaul, I made the decision to head down and take a look for myself for the purchase of an engagement ring for my SO a few weeks ago. Without a particular budget in mind, I really just want to have a look at what is available.
After finding the shop, I thought I would just browse around to see what is available. I was greeted by a staff asking if I needed help and I said I would like to just browse around for an engagement ring. The staff then asked me to take a seat first, and went to speak to some other people. I thought it was strange that I had to sit and wait when all I wanted to do was just browse. After about a minute or so I was greeted by Jann. He introduced himself as a JannPaul staff and he will be assisting me in my enquiry.
Jann explained in detail starting from the 4C’s and what I should be avoiding, such as flat numbers and differences in clarity. He then went on about some HCA calculator that can measure the light return of a diamond as well as the importance of scopes. For example, he was showing me 3 different scopes and explained that we need both HCA and scopes as a filtration tool because each of those have their own limitations. Jann then took out a few diamonds for comparison during the “practical” part of the tutorial for me to consider.
Me being a first-time buyer for women’s jewelry, I am an absolute noob. I decided that I should ask what diamond shape and setting is the top 3 most popular, so I can get a rough idea. Jann then asked me a few personal questions, such as my SO’s likes and dislikes and ended up recommending me the Brellia without sidestones. However, I was still not too sure because I just wanted to compare so I ended the session without any confirmation to my purchase.
I must say I feel quite lucky to have been able to walk-in and have someone to assist and explain all this to me. I did not expect the session to be a good 1.5 hrs either! Although a lot has been shared on this forum, I did not expect that I will literally be educated in a session. Anyhow, since I am now less noobie, I have looked around to compare and see whether what I have learned is true. I am surprised with what is out there and the quality that is provided, even in branded international jewelry shops, is less than I had hoped for in terms of price and quality (x times more, smaller diamond and less sparkly). In terms of service, I also felt like some salespeople from majority of the other jewelry shops just couldn’t give me the time of day, maybe because I was considering of purchasing a diamond under 1ct or because I said I was just browsing with no intention to buy yet. So by the time I received a follow-up email from Jann, I made an appointment to iron out the details of my purchase for a Cushion Brellia engagement ring.
From browsing to purchasing, I am very satisfied with the service I have received and even more happy with the quality of diamond I have paid. To think that a local startup can provide such levels of quality and service assures me that I am in good hands in this purchase as well as possible future purchases. I definitely recommend JannPaul to those that appreciate quality and do not want to be treated like a “carrothead”.
I will post pictures of my ring when its out… I hope you find this review helpful!