Hey guys! I have been reading this thread for months - which indeniably provided me with quality information, thanks by the way! I've never wrote a review before anywhere, but I thought I ought to this time.
My boyfriend and I have been looking all around for an engagement ring for about 4 months. We're open to options and we were practically on a roll going to every jewellery store. Though, we were always on the fence each time we leave most of the stores, questioning their credibility and sincerity (I particularly HATE pushy sales!)
However one of stores we went to that really turned it all around was of course - JannPaul, which was highly recommended and raved about in this forum - and I finally understood why! Boy, were we sold. I am personally very particular about customer service and JannPaul was just.. polished! My boyfriend and I was served by a really nice chap, Jerome. He patiently went through the whole process of diamond education with us, which lasted for about a good 2 hours. (Which by the way ended after the store opening hours, we felt bad but Jerome never rushed us. Excellent service right there, guys!) Afterwhich my boyfriend decided to place a deposit on a loose diamond that we decided on and of course recommended by Jerome himself.
We paid another visit about 2 weeks later to decide on the setting, but me being me, decided to go again a week later (which was yesterday) to take a look at my setting again since I had doubts. I've FINALLY decided to go ahead with the setting and now we're just waiting for the collection of The ring!
So here's my take. If you're looking for excellent and stringent quality, impeccable service, no pushy-sales and most importantly, value for your money, I would genuinely recommend JannPaul! I feel that they are sincere in what they do and particularly focus on building good long term relationship with customers instead of a "please-buy-so-i-can-get-my-commision" kind of thing, if you know what I mean. Lol.
And I think we could safely say that Jerome is one of the best that we have met. Very knowledgeable - he does know his stuff very well. We're always at ease whenever we're discussing and he really does try to understand our concerns and doubts each time. Highly recommended
Also, I am not in any way affiliated to JP or anything of that sort. This is just a genuine and honest review coming from a really satisfied customer! And I really do hope your ring journey experience will be exciting because mine sure was! xx