Razer Users Official Thread...

[wiShfulStone]

Hi,

Can I check about the warranty policy of the Diamondback?

Bought it only 3 mths plus back. Used normally. Just yesterday, the LMB went limp. No click. So I opened the mouse and saw tiny parts fall out... the pieces from the LMB internals.

Shocked, 'cos it's been used, and sparingly (I game 2hrs once every 2 nites only) for such a period only.

Is there any warranty on this for this kind of hardware failure?

Thx

Open mouse usually = warranty void.

 

[Kenny_Naboo]

Open mouse usually = warranty void.

I suspected that would be the case too. But I had to open it to find out what went wrong.

It's frustrating when you pay good money for a product that's supposedly "high end" or "high quality" and then have it screw up on you under normal use... and so early in its operational life.

If the warranty is really void, then I won't be getting Razer stuff in future....

 

[dct147]

I suspected that would be the case too. But I had to open it to find out what went wrong.

It's frustrating when you pay good money for a product that's supposedly "high end" or "high quality" and then have it screw up on you under normal use... and so early in its operational life.

If the warranty is really void, then I won't be getting Razer stuff in future....

If what u said is true, I 2nd that. I know exactly how u feel. prolly u should give the shop u bought from and tell them the situation.

just my 2 cents

 

[wiShfulStone]

I suspected that would be the case too. But I had to open it to find out what went wrong.

It's frustrating when you pay good money for a product that's supposedly "high end" or "high quality" and then have it screw up on you under normal use... and so early in its operational life.

If the warranty is really void, then I won't be getting Razer stuff in future....

Well..razer mice might be high end and high performance, but not exactly high quality..

 

[Kenny_Naboo]

I suppose I'll wait for Denniszz to answer my Q, or I'll call BL directly tomorrow to see if I can get a repair or something.

Otherwise, I'll have to buy another mouse.


So... besides Razer, anyone got reviews on other gaming mice? MS? Logitech?

 

[dct147]

I suppose I'll wait for Denniszz to answer my Q, or I'll call BL directly tomorrow to see if I can get a repair or something.

Otherwise, I'll have to buy another mouse.


So... besides Razer, anyone got reviews on other gaming mice? MS? Logitech?

I really like the way Logitec put it.

"peace of mind 3 years warranty"

really makes u comfortable.

I was actually looking at the G3 b4 settling for my DB.

i guess they are all about the same at the end of it.

 

[denniszz]

Hi,

Can I check about the warranty policy of the Diamondback?

Bought it only 3 mths plus back. Used normally. Just yesterday, the LMB went limp. No click. So I opened the mouse and saw tiny parts fall out... the pieces from the LMB internals.

Shocked, 'cos it's been used, and sparingly (I game 2hrs once every 2 nites only) for such a period only.

Is there any warranty on this for this kind of hardware failure?

Thx

Please bring along your mouse + receipt for us to help to RMA your mouse. Usually open mouse = void warranty, since your mouse is only 3 months, we will swap for u.

 

[Kenny_Naboo]

Thanks for the reply Dennis. PMed you.

 

[Xtreme_Funktions]

Hi Kitkat,

I had replied you in BL forum. Do come for your exchange.

Hi denniszz,

i also face the same problem as kitkat. Could i get an exchange as well?

Driver Version: V6.07
Firmware Version: V6.16

 

[denniszz]

Hi denniszz,

i also face the same problem as kitkat. Could i get an exchange as well?

Driver Version: V6.07
Firmware Version: V6.16

As long as the mouse under warranty, we will swap for you. Provided you present your receipt + your faulty mouse will do. :0

 

[Xtreme_Funktions]

As long as the mouse under warranty, we will swap for you. Provided you present your receipt + your faulty mouse will do. :0

how long is the warranty? cause my mouse is about to be 1 years old already ...

 

[dct147]

Sorry as I am new, but may i ask which shop may i find you at Dennizz? most of the owners/workers from where i buy from just don`t give a damn.

 

[denniszz]

how long is the warranty? cause my mouse is about to be 1 years old already ...

You buy before May 06 is 1 year warranty, after May 06 is 2 years warranty.

 

[denniszz]

Sorry as I am new, but may i ask which shop may i find you at Dennizz? most of the owners/workers from where i buy from just don`t give a damn.

I am disty for Razer Mouse. You can get more help at Tec Drome SLS Level 5.

 

[denniszz]

Razer Copperhead Chaos Green Promo.

After this Saturday, Razer Copperhead Chaos Green will be selling @ $89 with free Mantis. On top of that, present your receipt at Ban Leong Service Centre will get yourself additional Razer Wrist Band Free. While stock lasts...

 

[pker88]

any promo for razor DB its newer colors?

 

[denniszz]

any promo for razor DB its newer colors?

Sorry currently do not have promo for Acid Green...

 

[htkm1]

Razer Copperhead Chaos Green Promo.

After this Saturday, Razer Copperhead Chaos Green will be selling @ $89 with free Mantis. On top of that, present your receipt at Ban Leong Service Centre will get yourself additional Razer Wrist Band Free. While stock lasts...

A.....if bought it like.... early last year still can get the wrist band or not huh?

Me Razer Fanboy. Just look at my sign. Hehehe.

 

[denniszz]

A.....if bought it like.... early last year still can get the wrist band or not huh?

Me Razer Fanboy. Just look at my sign. Hehehe.

Your Avarta is enough for me to give you one wrist band liao...

 

[et3rnity84]

i got proclick, propad, diamondback black one and diamondback plasma blue. enough to gimme a wristband? =D hehe

if can i take pics later! =D