Re-contract Singnet 10 Mbps?

[Henry Ng]

I regret re-contracting with singtel, re-contracted from 200mbps to 300mbps but they do not want to provide me with dual-band router, as my router was old version (DSL7000GRV) which does not support dual-band. Singtel policy for re-contract is as long as your current router able to support your fibre plan speed, you'll not be eligible to get a new router...

is so UNFAIR to treat a re-contract customer like us (had been with singtel for donkey years) , furthermore 300mbps newly signed customer are eligible for dual-band router, WHY does re-contract customer do not enjoy this privilege ?

Had been asking and chasing Singtel for 1 month plus, keep on dragging me, pushing me around, no return of calls, end up had to call singtel call centre (wait and wait) , went down to Singtel boutique store (staff over there say they are unable to help me, I was like ???? did I went into the wrong store? ) and 1month later they offered us to upgrade to 500mbps in-order to get a dual-band router? what kind of offer is this where 300mbps newly sign up customer get to enjoy a dual-band router? and we do not...

to those who are going to re-contract, please think twice.

Earlier when i was with Singtel they also tell me the same story. But since i am the user and i am the one recontracting i reserve my right not to recontract and leave Singtel. I said my router is old and a bit faulty so i am requesting the new router FG7003. I will only recontract if i am issued the new router. So a lot of thing in life is like that, we have to fight for it. Being fair is being unfair.

 

[Sir_Knn]

I regret re-contracting with singtel, re-contracted from 200mbps to 300mbps but they do not want to provide me with dual-band router, as my router was old version (DSL7000GRV) which does not support dual-band. Singtel policy for re-contract is as long as your current router able to support your fibre plan speed, you'll not be eligible to get a new router...

is so UNFAIR to treat a re-contract customer like us (had been with singtel for donkey years) , furthermore 300mbps newly signed customer are eligible for dual-band router, WHY does re-contract customer do not enjoy this privilege ?

Had been asking and chasing Singtel for 1 month plus, keep on dragging me, pushing me around, no return of calls, end up had to call singtel call centre (wait and wait) , went down to Singtel boutique store (staff over there say they are unable to help me, I was like ???? did I went into the wrong store? ) and 1month later they offered us to upgrade to 500mbps in-order to get a dual-band router? what kind of offer is this where 300mbps newly sign up customer get to enjoy a dual-band router? and we do not...

to those who are going to re-contract, please think twice.

Same here bro, when i re-contracted from 200M to 500M sometime back.

But then again, the wired speed works fine and i get close to 500Mbps (speedtest.net) even with my TV on most times! Surprises me.

But what most important is that I am actually paying less for my 500M fibre today ... than my 200M previously.

 

[JetStorm]

It is sitex period now. Anyone recontracting under fibre with the retention department during this period? Any good deals being offered?

Sent from Nubia NX507J using GAGT

 

[jas1701]

Those who prefer to keep their analog line, better to check with ST regarding the quarterly charges. I was told no charges and with free incoming call but once bill came I was charged on the quarterly basic. Call them to clarify and informed them that it was the promoter who informed is no charge. But ST die die said might be wrong info given by the promoter. So LL continue paying quarterly if not you know what happen next.

 

[slang]

sorry to divert from the topic.

anyone keen to takeover a M1 fibre broadband contract?
paying $29/mth now but still has ongoing contract but shifting to another place with existing broadband. Willing to rebate $5 per mth for the next 12mths to you if you are keen to takeover.

PM me if keen. cheers

 

[itiscool]

sorry to divert from the topic.

anyone keen to takeover a M1 fibre broadband contract?
paying $29/mth now but still has ongoing contract but shifting to another place with existing broadband. Willing to rebate $5 per mth for the next 12mths to you if you are keen to takeover.

PM me if keen. cheers

Could you provide more details? who pays for transfer cost, fiber activation fee, relocation fee etc?

 

[itiscool]

really miss singtel ADSL... anyone contract ends and plan to give up ... keen to transfer to me?

 

[itiscool]

Hi hi

I am not sure if this is accurate. But I just called in to M1 and was informed that there is no such thing as a transfer of fibre broadband contract from 1 person to another.

sorry to divert from the topic.

anyone keen to takeover a M1 fibre broadband contract?
paying $29/mth now but still has ongoing contract but shifting to another place with existing broadband. Willing to rebate $5 per mth for the next 12mths to you if you are keen to takeover.

PM me if keen. cheers

 

[slang]

Hi hi

I am not sure if this is accurate. But I just called in to M1 and was informed that there is no such thing as a transfer of fibre broadband contract from 1 person to another.

yah i called m1 as well. really cannot transfer,
can only relocate to another house. So have to make alternative arrangement liao

 

[Windowlover]

With digital fiber get cheap, it is worth to stay with current plan...

 

[ablurcat]

My 15Mbps ADSL expiring soon and Singtel offers me 300Mbps fibre at $31.9 with free ac router,4G mobile 500MB/month...

Is this offer good enough to accept ?

 

[ablurcat]

Or M1 200Mbps at $29/month but w/o router.

FREE 1GB Data on one mobile line
(Customers must nominate one mobile line to enjoy the Free 1GB of data during self-collection. Customers who opted for delivery will be contacted for the nomination of one mobile line.)
FREE 24 mths 300Mbps Mobile Broadband (1GB)
Typical Download Speed (Mbps)*: 40.7 – 103.7

From above is it two mobile data free?

 

[amazingone]

My 15Mbps ADSL expiring soon and Singtel offers me 300Mbps fibre at $31.9 with free ac router,4G mobile 500MB/month...

Is this offer good enough to accept ?

Yeah, should be good enough for 300M at $31.90/mth

Sent from my Rice phone using GAGT

 

[singmob]

Or M1 200Mbps at $29/month but w/o router.

FREE 1GB Data on one mobile line
(Customers must nominate one mobile line to enjoy the Free 1GB of data during self-collection. Customers who opted for delivery will be contacted for the nomination of one mobile line.)
FREE 24 mths 300Mbps Mobile Broadband (1GB)
Typical Download Speed (Mbps)*: 40.7 – 103.7

From above is it two mobile data free?

Additional 1gb for post paid mobile line needs to be under your name.

 

[efreelancer]

yah i called m1 as well. really cannot transfer,
can only relocate to another house. So have to make alternative arrangement liao

This sucks. I would be more than willing to take over the fibre plan if can transfer.

 

[deadbeat]

any solution for ADSL customers? can't take fibre cos opennet went to install my fibre point right beside the door

 

[mun]

you can check with any fibre service provider if they can help you to relocate the terminal (fibre) point if you decide to subscribe their fibre broadband

 

[Henry Ng]

any solution for ADSL customers? can't take fibre cos opennet went to install my fibre point right beside the door

During their free installation OpenNet will decide with you where to install and i was around during the installation. The fibre cable that come with thw ONT is 1.5m and you can use a long cat 6 cable so that your router can be at a good location. The router need not be at the same location as the ONT.

 

[deadbeat]

My dad was the only one around and they never ask/told him anything. just install beside the door and left

 

[Henry Ng]

My dad was the only one around and they never ask/told him anything. just install beside the door and left

Honestly you should be around or at least tell your dad where u prefer to install the TP & draw a marking on the wall with a pencil. This is not OpenNet fault because you do not bother to take leave to be around or tell your father etc. However this is not a problem as u can use long cable for the router.