Re-contract Singnet 10 Mbps?

[ting]

seems to be getting easier now

 

[cherryboom]

wat i did was i call and told them that i know this offer exist and they deal gave me that and thats it.

 

[bastero]

Anyway i just recontract to this 10mbps plan and they gave me the black modem (2wire 5012NV)

I'm currently using the old silver modem (2wire 2700HG-D) and was wondering will there be a speed diff if i use the black one?

One thing i hate abt the silver one is the slow startup. It will sometime dc when i'm streaming sopcast - happens when there are 2 or more connected device.

Any opinions regarding the black modem?

 

[eedwinn]

I'm using the black modem. So far so good. Pretty satified with it.

 

[orrb86]

Anyway i just recontract to this 10mbps plan and they gave me the black modem (2wire 5012NV)

I'm currently using the old silver modem (2wire 2700HG-D) and was wondering will there be a speed diff if i use the black one?

One thing i hate abt the silver one is the slow startup. It will sometime dc when i'm streaming sopcast - happens when there are 2 or more connected device.

Any opinions regarding the black modem?

well i also wanna know too. my current one the white one is ****. once i on torrent. i basically cannot surf net and msn. all down except torrent which max out my bw.

 

[shadowmercy]

I have a question, I was trying to bridge the black box aka the 2wire 5012NV. However, I can find the routing function and when I found it, it asked for a technician password. Anyone know what is the password? Thank.

 

[zzxxzzxx]

well i also wanna know too. my current one the white one is ****. once i on torrent. i basically cannot surf net and msn. all down except torrent which max out my bw.

Use your torrent program to limit the upload speed, and connected seeds.
It's your settings that choking the modem.

 

[RitzyRitzRit]

Can ask you all, delivery of modem got included installation or just pass you only ?

And when they changing your plan from previous speed to 10mbps, there will be a downtime for your Internet right ? Roughly how long ah !

 

[Seedbox]

Can ask you all, delivery of modem got included installation or just pass you only ?

And when they changing your plan from previous speed to 10mbps, there will be a downtime for your Internet right ? Roughly how long ah !

I don't think there will be any downtime.

Been through upgrade from 1mbps > 3mbps > 10mbps.

 

[RitzyRitzRit]

I don't think there will be any downtime.

Been through upgrade from 1mbps > 3mbps > 10mbps.

Icic but when will the speed increase ?
Let's say from the time the modem is delivered ( will they help install )

 

[liangtam]

Deliver by courier, you think got install not? Will have some downtime for sure depending on which plan upgrade.

 

[MrCoolStoryBro]

my net went down for 3 days when changing. now i cant even use the black modem 5012nv to connect to wireless. there is no service green light also

 

[materialboi]

i just called up the sales department and they said they will ask the telesales department to call me back.. anyone encounter the same?

 

[Kiddream]

I was offered the $5 rebate but it wasn't reflected in my latest bill. Just called up 1688 and they will get someone to call me back. Anyone faced this problem?

 

[ongkmeng]

Got a reply that the promotion is no longer available. Can anyone verify on this or is the customer service try to put a fast one

25 March 2011

Dear Mr Ong

Thank you for your email.

We regret to inform you that the exceptional 10 Mbps offer is no longer available. You may wish to view and recontract to similarly exclusive plans for our Singnet Broadband recontracting customers via http://myad1.singnet.com.sg/broadband_signup/recon.jsp during the last 3 months of your contractual term.

For further enquiries or feedback, please send us an online feedback form via our website: http://info.singtel.com/contact-us

Thank you and regards.


Yours sincerely

Audrey Lim (Ms)
Customer Care Officer
SingNet & Mio Sales Enquiry

Customer Service Hotline: 1688
From Overseas: +65 6235 1688
SingNet Website: http://www.singnet.com.sg
Mio Website: http://home.singtel.com/mio/

Company Registration Number 199802130W

 

[harky]

This is not a PROMOTION is a RE-CONTRACT of EXISTING CUSTOMER OF 10MPS

btw the delivery man say today come my house but nt yet here how le

 

[staedtler_07]

So we can still try to call the main line and request to speak to the recontracts branch?

 

[Seedbox]

So we can still try to call the main line and request to speak to the recontracts branch?

Just call and request to transfer you to the retention department.

 

[touchme]

Can ask you all, delivery of modem got included installation or just pass you only ?
And when they changing your plan from previous speed to 10mbps, there will be a downtime for your Internet right ? Roughly how long ah !

PM me, give u the answer, dun believe me huh?

well i also wanna know too. my current one the white one is ****. once i on torrent. i basically cannot surf net and msn. all down except torrent which max out my bw.

flash with qwest firmware (no mioTV and miovoice support), all probs solved and wifi range extended from 10m to 20m.

 

[floodgate]

anybody getting any luck calling them?
i sent them a mail through the website as mentioned some in the previous posts.
asked to be referred to retention department

they mailed me back saying the promo is over.
if want to terminate just let them know the date...