Offer usually to those who are jumping ship (if u are done w ur contract then no issue there, if ur 1yr in or 20mths in then they know they don't need to).
So say that the network bad la... Singtel u tried much better, price also the same... so planning to move over, what can they offer to keep you... etc..
The main issue is that it is way more costly for them to acquire a new customer than to retain an existing one. - Probably why they did not bother to try to incentivise me to join SH
So say that the network bad la... Singtel u tried much better, price also the same... so planning to move over, what can they offer to keep you... etc..
The main issue is that it is way more costly for them to acquire a new customer than to retain an existing one. - Probably why they did not bother to try to incentivise me to join SH
Wah what exactly you write in your email??
"Can I have a voucher?"