The hotline is not Monday to Friday uh? I called last week, tell me at warehouse, will help expedite. Nothing leh. How you Kan them? Can give me template?
standard. first thing get their name and case number, so that they can't pass you around and pretend nothing happened. must spell out their name and clarify. so that they know you're serious and he is responsible. no one else.
so i asked about my current status, they said it's pending stock processing.
i asked them why the previous 2 live chat agents told me it's with the courier since feb 3, when i asked on feb 5 and feb 6?
then they ....
reminded them of my purchase history, see my samsung product, how many products liao... from their tvs to monitors to phones... i'm a platinum member leh.
and implore him to help la. i've been wfh for 2 days waiting for your shipment, still nothing.
you know how many meetings i had to push off to wait for your shipment which never show up?
i dont work, i dont get paid. i dont get paid, i cant buy your product. i dont buy, you got no job.
it's a vicious chain.
so help me out la!
*$&@(!#@