[Secretlab] Replacement program for older chairs

[Secretlab_Cheryl]

Is there any way to extend the warranty for the 2018 model?

Hi ryuxdragonx, the 2018 series comes with a 2-year warranty and cannot be extended, unfortunately. But if you have any concerns with your chair, please drop me a DM and I'll be happy to help you out with it!

 

[Secretlab_Cheryl]

Hi, i would like to get a replacement for my pre 2018 model. their website says that if i pay additional 29$ i can get a technician to help assemble. But i dont see this cost included in my invoice when they ask for payment. How do i opt in for this?

Hi LostandFound87, if you have yet to proceed with checking out, the assembly option can be found at step 3 after submitting your details. If you have already gone ahead with the payment, just drop me a DM with your order details and I will see to having this added for you!

 

[Secretlab_Cheryl]

The saddest part is my 2018 model warranty was over around june this year than later down the month then i receive email saying there was a replacement program. :/

Hi robolee, really sorry to hear that the EDM reached you after the warranty date has passed. Could you help me out and drop me a DM with your original order details and I will take and look and see how I can help!

 

[robolee]

Hi robolee, really sorry to hear that the EDM reached you after the warranty date has passed. Could you help me out and drop me a DM with your original order details and I will take and look and see how I can help!

Done

 

[Dr.Vijay]

Actually, yes
Their NeueChair lineup.
https://www.hardwarezone.com.sg/review-neuechair-mesh-chair-review-posture-everything

PU very hot leh in SG. Got something like Herman Miller Aeron?

 

[Sarahlina]

Recently purchased and delivered with this issues.

And this is the support reply:
Hi XXXXXX,

Thank you for your email and the attached pictures.
I am sorry to see that this has happened. This could have happened during the shipping and handling process or due to constant friction in the area.
We would also like to share that as all Secretlab chair parts are handmade, slight minor variations may occur.
Based on your attached photos, we assure you that the performance of your Secretlab chair is in no way compromised.
However, we understand that you had just recently received your chair and I would be able to make arrangements for the backrest to be replaced for you. Please note that it may take some time for the request to go through and for the team to pick and dispatch the item to you.
In the meantime, could you kindly assist to take a photo of the lumbar support knob located on the right-hand side of the backrest?

Thank you and I look forward to your reply!

 

[Lil_d3viLz]

https://i.imgur.com/La1EJIq.
jpg

Recently purchased and delivered with this issues.

Wa lao eh. So many senpai hating Secretlab in this thread, then u still bump this thread and post here. Self pawn. Why no call Royale first?