Sim Card How Many website

[Fwahfwah]

I have 11 lines on record (including 4 Simba lines which i have transferred to a corporate account early march). The simba records are still in my personal account when i check recently. I emailed them to clarify and the first response was super unsatisfactory. Their latest response to me seems to suggest SCHM is suppose to update the list. I wonder is emailing IMDA will help. My understanding of the new regulation is that existing users with >10 lines won't be affected, but I think most of us are badly affected because we cannot port lines due to the limitations imposed by IMDA and the Telcos.

Their first email to me:
Thank you for contacting SIMBA Customer Experience. Upon checking the system, we can confirm that all 4 mobile numbers are already been terminated or has been port-out last March. We are sorry to inform you that we are unable to remove the number from our list since it is part of our records. Should you require any further assistance, please do not hesitate to contact us.

Their last email to me:
As per our relevant department, the mobile numbers are no longer with SIMBA. Kindly coordinate with SIMCardHowMany so that they can update their list since all the mobile numbers are now with xxx. Should you require any further assistance, please do not hesitate to contact us.

 

[froztheart]

I have 11 lines on record (including 4 Simba lines which i have transferred to a corporate account early march). The simba records are still in my personal account when i check recently. I emailed them to clarify and the first response was super unsatisfactory. Their latest response to me seems to suggest SCHM is suppose to update the list. I wonder is emailing IMDA will help. My understanding of the new regulation is that existing users with >10 lines won't be affected, but I think most of us are badly affected because we cannot port lines due to the limitations imposed by IMDA and the Telcos.

Their first email to me:
Thank you for contacting SIMBA Customer Experience. Upon checking the system, we can confirm that all 4 mobile numbers are already been terminated or has been port-out last March. We are sorry to inform you that we are unable to remove the number from our list since it is part of our records. Should you require any further assistance, please do not hesitate to contact us.

Their last email to me:
As per our relevant department, the mobile numbers are no longer with SIMBA. Kindly coordinate with SIMCardHowMany so that they can update their list since all the mobile numbers are now with xxx. Should you require any further assistance, please do not hesitate to contact us.

As usual with new regulations, it's a bouncing around mess.

 

[Kelvin0217]

I have 11 lines on record (including 4 Simba lines which i have transferred to a corporate account early march). The simba records are still in my personal account when i check recently. I emailed them to clarify and the first response was super unsatisfactory. Their latest response to me seems to suggest SCHM is suppose to update the list. I wonder is emailing IMDA will help. My understanding of the new regulation is that existing users with >10 lines won't be affected, but I think most of us are badly affected because we cannot port lines due to the limitations imposed by IMDA and the Telcos.

Their first email to me:
Thank you for contacting SIMBA Customer Experience. Upon checking the system, we can confirm that all 4 mobile numbers are already been terminated or has been port-out last March. We are sorry to inform you that we are unable to remove the number from our list since it is part of our records. Should you require any further assistance, please do not hesitate to contact us.

Their last email to me:
As per our relevant department, the mobile numbers are no longer with SIMBA. Kindly coordinate with SIMCardHowMany so that they can update their list since all the mobile numbers are now with xxx. Should you require any further assistance, please do not hesitate to contact us.

For my case, I wrote to SCHM, the manager suggested that I contact both telecoms to solve it. But telecoms replied that they have updated their records and requested me to look for SCHM.

 

[drkleva]

For my case, I wrote to SCHM, the manager suggested that I contact both telecoms to solve it. But telecoms replied that they have updated their records and requested me to look for SCHM.

Keep emailing the telco that they should update it.
That's the way to treat bums!

 

[Kelvin0217]

Keep emailing the telco that they should update it.
That's the way to treat bums!

No changes, the number is still reflected under my name instead of my wife's. I have initiated a port out to Eight 5G on 16 Apr. Let's see whether they will update the correct ownership.

 

[skazzz]

Base on recent similar issue, MVNO terminated my number, immediately the website release the dormant number

So its the provider that is shown on the website have to take ownership to clean up the data

 

[skazzz]

Keep emailing the telco that they should update it.
That's the way to treat bums!

Even IMDA ignore such issue
MVNO constant email reminder take 1 month to clear up the inactive lines

 

[toyknight]

Anyone that has more than 10 lines manage to port out from one telco to the telco?

I had a WhatsApp chat with SingTel and the CSO said that I can’t port into SingTel regular line (non-CIS) if I have more than 10 lines even though I port out and port in which means the number of lines is the same.

 

[Kiwi8]

Anyone that has more than 10 lines manage to port out from one telco to the telco?

I had a WhatsApp chat with SingTel and the CSO said that I can’t port into SingTel regular line (non-CIS) if I have more than 10 lines even though I port out and port in which means the number of lines is the same.

If more than 10 lines then of course not possible to port in to another line because the incoming provider would have encountered a problem with the subscriber having more than 10 lines.

Might need manual intervention to port the line.

So in general, better to just to try to keep the number of lines below 10.

 

[Kelvin0217]

Yes, we are not able to port out if we hold 10 lines. I port out one of my 10 lines to my wife to solve it.

 

[keenklee]

IMHO.
Today, I went to a Singtel shop and actually did a live testing of the SimCardHowMany website.

When there is a SIM registration, it will show Pending Registration.

Also, it is very useful to find out that if the shop cannot register a SIM card, it is not due to oneself having max out the number of SIMs.

It is also a useful tool to show how SINGTEL mess up at their backend on the SIM card registration.

 

[keenklee]

IMHO.
Today, I went to a Singtel shop and actually did a live testing of the SimCardHowMany website.

When there is a SIM registration, it will show Pending Registration.

Also, it is very useful to find out that if the shop cannot register a SIM card, it is not due to oneself having max out the number of SIMs.

It is also a useful tool to show how SINGTEL mess up at their backend on the SIM card registration.

IMHO.
So here is another update, the SIM card can be used but the SimCardHowMany website still not showing the number but Pending Registration.

 

[xiaofan]

Some updates from my side.

1) I have cancelled my SingTel 5Gbps Fibre Broadband. The associated free SIM card was removed from the IMDA SIMCardHowMany (Beta) results pretty soon.

2) I have installed M1 10Gbps Fibre Internet and got the free SIM associated with the Fibre Internet. The associated free SIM number was added to the IMDA SIMCardHowMany (Beta) results pretty soon. I wanted to cancel it. Unfortunately M1 Backend had a issue and never really provisioned the SIM, so that M1 Hotline support staff and physical store staff could not terminate the account. After further contacting M1 Hotline, they were able to fix the issue (provisioned the eSIM first and then terminated it). Now the number has been removed in the IMDA SIMCardHowMany (Beta) results.

3) My eight mobile number has never appeared in the IMDA SIMCardHowMany (Beta) results. Finally I decided to contact eight by email yesterday (18 August 2026). Let's see how long will it take to resolve the issue.

4) The other six SIMs are correct. Two Singtel SIM Only S$15.28 lines, two Starhub Prepaid S legacy plan lines, one M1 Maxx Base plan line and one Singtel hi! S$15 line. Only the eight mobile number is missing from the very beginning.

5) My wife has only one Starhub Prepaid S legacy plan line under her NRIC and that is correct.

 

[hereiam7788]

mine is correct.

i only have ONE eight line.

 

[AMD_Duron]

Anyone that has more than 10 lines manage to port out from one telco to the telco?

I had a WhatsApp chat with SingTel and the CSO said that I can’t port into SingTel regular line (non-CIS) if I have more than 10 lines even though I port out and port in which means the number of lines is the same.

I have 10 lines. Recently successfully ported out 1 from CL to Zym.

 

[froztheart]

Anyone that has more than 10 lines manage to port out from one telco to the telco?

I had a WhatsApp chat with SingTel and the CSO said that I can’t port into SingTel regular line (non-CIS) if I have more than 10 lines even though I port out and port in which means the number of lines is the same.

I tried after the implementation too and at 10 lines, porting out wasn't an issue.

 

[xiaofan]

3) My eight mobile number has never appeared in the IMDA SIMCardHowMany (Beta) results. Finally I decided to contact eight by email yesterday (18 August 2026). Let's see how long will it take to resolve the issue.

Ticket submitted to eight Mobile using email on 18 August 2026, first reply on 19 August 2026, second reply on 21 August 2026 to say the ticket were resolved.

So it is pretty okay to resolve the issue within 3 days.

IMDA website was not immediately updated on 21 August 2026. But I checked today and the records are now correct.

1) Now I have 7 lines under my name.

SingTel SIM Only S$15.28 plan: 2
SingTel hi! Postpaid: 1 (non recurring S$15/30days plan now)
M1 Maxx base line: 1 (free as of now)
Starhub Prepaid S 5G legacy plan: 2 (migrated from Starhub Happy Prepaid Card)
eight S$8 4G plan: 1

2) My wife has one line under her.
Starhub Prepaid S 5G legacy plan: 1 (migrated from Starhub Happy Prepaid Card)

 

[Psychotik]

Ticket submitted to eight Mobile using email on 18 August 2026, first reply on 19 August 2026, second reply on 21 August 2026 to say the ticket were resolved.

So it is pretty okay to resolve the issue within 3 days.

IMDA website was not immediately updated on 21 August 2026. But I checked today and the records are now correct.

1) Now I have 7 lines under my name.

SingTel SIM Only S$15.28 plan: 2
SingTel hi! Postpaid: 1 (non recurring S$15/30days plan now)
M1 Maxx base line: 1 (free as of now)
Starhub Prepaid S 5G legacy plan: 2 (migrated from Starhub Happy Prepaid Card)
eight S$8 4G plan: 1

2) My wife has one line under her.
Starhub Prepaid S 5G legacy plan: 1 (migrated from Starhub Happy Prepaid Card)

Possible to share what you wrote when you emailed to Eight? I previously went down to their service centre at Orchard, then the staff said they couldn't do anything and wrote to their service staff on behalf. I got an email back from Eight that they will look into the issue, then never heard back. Till date, the SIMCardHowMany website still only shows 2 out of 4 lines for my Eight account.

 

[xiaofan]

Possible to share what you wrote when you emailed to Eight? I previously went down to their service centre at Orchard, then the staff said they couldn't do anything and wrote to their service staff on behalf. I got an email back from Eight that they will look into the issue, then never heard back. Till date, the SIMCardHowMany website still only shows 2 out of 4 lines for my Eight account.

Just a simple email on 18 August 2026.

"Somehow my eight mobile number 98xxxxxx does not appear to be listed in IMDA SIMCardHowMany Result.

Please help to check and update IMDA. Thanks.".

Then they replied on 19 August 2026.
"
Thank you for reaching out to us. To help us assist you better, could you please share with us the following details?

Name as per IC:
Eight number:
Port-in number (if any):
Registered email address:

Thank you so much!

Best regards,
Team Eight – RF
"

Then I replied with the details.

Their reply on the same day 19 August 2026.
"
Thank you for providing the requested details.

We have escalated your case to our relevant team to investigate and assist with updating your Eight mobile number, 98xxxxx, in the IMDA SIMCardHowMany records.

We will update you once we receive further findings from the team.

Thank you for your patience and understanding.

Best regards,
Team Eight – RF
"

And then they replied back on 21 August 2026 to say the issue has been resolved.