SIMBA Telecom discussion thread

[Ye_Rongtian]

SIMBA gurus,

With reference to this FAQ.

https://support.simba.sg/hc/en-us/articles/4487047558681-Does-roaming-cover-calls-and-SMS-
In particular, this statement;
"Besides free data roaming, SIMBA subscribers can enjoy calls to and from Singapore without any roaming charges.

There’s no need to cancel incoming calls when you abroad anymore."

Is the above-mentioned statement referring to calling and receiving call via our normal mobile phone dialer are free or is it referring to using that SIMBA Voice?

Both.

 

[gregory_choo]

SIMBA gurus,

With reference to this FAQ.

https://support.simba.sg/hc/en-us/articles/4487047558681-Does-roaming-cover-calls-and-SMS-
In particular, this statement;
"Besides free data roaming, SIMBA subscribers can enjoy calls to and from Singapore without any roaming charges.

There’s no need to cancel incoming calls when you abroad anymore."

Is the above-mentioned statement referring to calling and receiving call via our normal mobile phone dialer are free or is it referring to using that SIMBA Voice?

according to the FAQ, free if you are using simba app (as if you are calling in singapore).

 

[kelvinti]

Both.

according to the FAQ, free if you are using simba app (as if you are calling in singapore).

Hmm... 2 slightly different answers here! Let me put it more bluntly. Let's say I'm in KL.

1. I received an incoming call from Singapore via mobile phone dialer. So, that incoming call is FOC?

2. I make a call to Singapore via mobile phone dialer. So, that outgoing call to Singapore is FOC?

OR ONLY both scenarios are FOC if I received a call from Singapore and made an outgoing call to Singapore via the SIMBA Voice app?

 

[Ye_Rongtian]

Hmm... 2 slightly different answers here! Let me put it more bluntly. Let's say I'm in KL.

1. I received an incoming call from Singapore via mobile phone dialer. So, that incoming call is FOC?

2. I make a call to Singapore via mobile phone dialer. So, that outgoing call to Singapore is FOC?

OR ONLY both scenarios are FOC if I received a call from Singapore and made an outgoing call to Singapore via the SIMBA Voice app?

Both are free. The SIMBA voice app is only if your phone does not support volte. It simply do the same thing as your mobile phone default dailer.

 

[kelvinti]

Both are free. The SIMBA voice app is only if your phone does not support volte. It simply do the same thing as your mobile phone default dailer.

I see! Okay okay! Now I understand it! That's good!

Thanks, bro!

 

[frizee]

Anyone knows if MY130 plan, apart from the 10gb msia data, does it have 1gb international free roaming?

No. It's chargeable at normal $4/GB (in blocks of $0.04/10MB), deductible from your Simba wallet.

Okay very important, was gonna try MY130 when I saw this lol...

 

[k4k488]

travelled JB & recently HCM…
pretty ease of use on data roaming & plenty of cost savings…
incoming SMS OTP was not laggy..
happily switched orange to purple…

how did u managed to connect in hcmc?

 

[cal3135]

how did u managed to connect in hcmc?

Yes… both data-roam & OTP SMS works …
Usual connection to local telco network …

 

[k4k488]

Yes… both data-roam & OTP SMS works …
Usual connection to local telco network …

i tried but all forbidden

 

[cal3135]

i tried but all forbidden

Seamlessly.. no problem…
using a cheap poco phone on this SIM

 

[ekardo]

i tried but all forbidden

Did you turn on the SIM card at least 24hrs before your travel? That’s the usual reply from simba customer service, and there’s nothing they can do if u didn’t perform this, nor even if you did, they also cannot help.
thar’s my frustration with simba.
If it work. It works, if it doesn’t, u can only suck thumb.
Cannot rely on simba at all for travel. Will likely to terminate and use jetpac instead.

 

[frizee]

how did u managed to connect in hcmc?

Managed to get it to work?

Ensure roaming is on and to double check, sms ‘3’ to 1218 to make sure it’s roam-ready

It’s weird you can’t get it to work, all my time in HCMC I don’t encounter any problems though.

 

[k4k488]

Did you turn on the SIM card at least 24hrs before your travel? That’s the usual reply from simba customer service, and there’s nothing they can do if u didn’t perform this, nor even if you did, they also cannot help.
thar’s my frustration with simba.
If it work. It works, if it doesn’t, u can only suck thumb.
Cannot rely on simba at all for travel. Will likely to terminate and use jetpac instead.

on for 1 week. restarted, rearrange, all forbidden. after my trip they replied that i shd have chosen their partners even if they are forbidden

 

[SibehHL]

on for 1 week. restarted, rearrange, all forbidden. after my trip they replied that i shd have chosen their partners even if they are forbidden

Actually I face the same issue with MyRepublic when roaming for the first time. After an hour of messing around I just say what the heck and click on the partners under "forbidden". Then it logs on and roam as normal. Until today I still don't understand how the protocol works.

 

[jywy2005]

Didn’t know got so many hacks just for roaming. Thanks for sharing.

 

[ekardo]

Today at JB, both Simba and My jetpac working well.

 

[CPTMiller]

Did you turn on the SIM card at least 24hrs before your travel? That’s the usual reply from simba customer service, and there’s nothing they can do if u didn’t perform this, nor even if you did, they also cannot help.
thar’s my frustration with simba.
If it work. It works, if it doesn’t, u can only suck thumb.
Cannot rely on simba at all for travel. Will likely to terminate and use jetpac instead.

Simba response is so slow for us to give up.

 

[frizee]

Today at JB, both Simba and My jetpac working well.

Yet to give Jetpac a try but so far SIMBA quite stable for me, tempted though lol!

Simba response is so slow for us to give up.

Yeah at times they sort of take 1+ day to respond but overall ok lah lol... Maybe can share your enquiry here and and those who know can assist?

 

[k4k488]

Yet to give Jetpac a try but so far SIMBA quite stable for me, tempted though lol!

Yeah at times they sort of take 1+ day to respond but overall ok lah lol... Maybe can share your enquiry here and and those who know can assist?

jetpac can use for local calls n data when not traveling?

 

[Ye_Rongtian]

jetpac can use for local calls n data when not traveling?

Nope. Only roaming