SIMBA Telecom discussion thread

[firesong]

Thanks, anyone tried to just stop paying instead of going through the official process?

Why would you do that? It affects your credit rating, which means your application for loans, credit cards, etc will all be affected in future. It is very easy to destroy your own rating just by having a record of non-payment to a registered company in Singapore or any other bad debts in general, but not so easy to build it back up again to have a good rating.

Just write in and terminate if you need to end the service.

 

[shadow84]

Excess charges are deducted from the credit wallet that you must top up. If there is $0, it will not automatically deduct from the credit card on file.

So by design, users will have to pump in a few dollars.

Their FAQ makes it clear that all these charges are deducted from the SIMBA Wallet (ie, you must top up).
https://support.simba.sg/hc/en-us/articles/4487047558681-Does-roaming-cover-calls-and-SMS-
Taking the information from their CIS: https://www.simba.sg/static/media/1.CIS_SIMBA_SIM-Only_100GB-Bundle_FEB2023.de0fbbb8.pdf
View attachment 40331


I seem to recall the credit card deductions are only for the monthly subscriptions. It does not trigger any additional top ups when you run out of roaming data, probably to protect the customer from unintended billing which is an administrative hassle for them too.

So it means as long as i do not exceed any of the given limits, i can stick to CC payment? Only when i exceed data/sms/roaming then i need top up via wallet to pay for it, then balance charge to CC?

Eg. overshot by $6, top up $10 in wallet, balance $4 in wallet, once billing comes, CC gets charged $6 after deducting $4 from wallet?

 

[firesong]

So it means as long as i do not exceed any of the given limits, i can stick to CC payment? Only when i exceed data/sms/roaming then i need top up via wallet to pay for it, then balance charge to CC?

Eg. overshot by $6, top up $10 in wallet, balance $4 in wallet, once billing comes, CC gets charged $6 after deducting $4 from wallet?

If you don't exceed, CC payment only is fine. If you think there is a chance you might exceed, you need to top-up the wallet. Roaming stops when there is nothing in the wallet - so you will just disconnect.

And the screenshot portion makes charges clear. Assuming your subscription is $10. If there is >$10 in the wallet, then it will deduct from your wallet. If it is less than that, it will take from your CC. They made clear there is no partial deduction so the full subscription is deducted.

This is why I think unifying their wallet in a per-user account makes more sense for users, because if I only used 4 cents of data in two lines, meaning I have $9,96 in two accounts, the next billing cycle means i will be -$20 ($10+$10) from the CC, while the wallet each holds $9.96. This is quite unfair to us customers. When you consider that credits are non-refundable, it's quite a lot of money to throw away - instead of 8 cents, it's $20.

 

[alex22]

Hmm ok, i thought i can have 2 numbers under 1 app so that i can monitor for my mum. O well, she gonna have to do it herself. hahaha

Can clone app

 

[gaoqikai]

Hmm ok, i thought i can have 2 numbers under 1 app so that i can monitor for my mum. O well, she gonna have to do it herself. hahaha

use app to monitor for mum. For own number, sms 2 to 1218 to check. Free one

 

[SongManKranji]

Hi all simba users. My expiry cycle is 1st July. So I must make sure I hv top up money for them to deduct tio bo

Life is v short. Ai song song kao tuas & Changi.

 

[gapboy]

Hi all simba users. My expiry cycle is 1st July. So I must make sure I hv top up money for them to deduct tio bo

Life is v short. Ai song song kao tuas & Changi.

Yes.. Need to have balance in wallet.. Else your speed become 'managed'


S23 ultra red.

 

[SongManKranji]

Yes.. Need to have balance in wallet.. Else your speed become 'managed'
S23 ultra red.

Ok thot I pd 30sgd for 90 days aldy. I only got it this Jun. So they deduct 30sgd or 10sgd. Mine is 10GB myr data roaming



Life is v short. Ai song song kao tuas & Changi.

 

[tohchr]

Ok thot I pd 30sgd for 90 days aldy. I only got it this Jun. So they deduct 30sgd or 10sgd. Mine is 10GB myr data roaming



Life is v short. Ai song song kao tuas & Changi.

is it 130 MY Roaming? Thought after 90 days, it will become $13 every 30 days instead of $10? $10 every 30 days is only for first 90 days and after that, it's $13 every 30 days.. U better check properly..

 

[gapboy]

Ok thot I pd 30sgd for 90 days aldy. I only got it this Jun. So they deduct 30sgd or 10sgd. Mine is 10GB myr data roaming



Life is v short. Ai song song kao tuas & Changi.

you paid $30 advance so safe* for 3mths.. after than is not $10 i think $13 for myr plan. why dont u just add your CC details if you are unsure?

 

[SongManKranji]

you paid $30 advance so save for 3mths.. after than is not $10 i think $13 for myr plan. why dont u just add your CC details if you are unsure?

OK noted. Tks. If $13 also not too bad.




Read HWZ Forum Rules!

 

[SongManKranji]

you paid $30 advance so save for 3mths.. after than is not $10 i think $13 for myr plan. why dont u just add your CC details if you are unsure?

So that means after 90 days they will deduct 13 fr my acc. Pai sei noob in SIMBA



Read HWZ Forum Rules!

 

[ZoOpeR]

So that means after 90 days they will deduct 13 fr my acc. Pai sei noob in SIMBA



Read HWZ Forum Rules!

Should be deduct $13 x 3 months (90 days) = $39 per 90 days.

 

[SongManKranji]

Should be deduct $13 x 3 months (90 days) = $39 per 90 days.

Oh OK I put 20sgd inside.



Life is v short. Ai song song kao tuas & Changi.

 

[Nystalia1990]

I tried to port in from prepaid and the shop told me that they will port to prepaid first then after one month can convert to postpaid. I saw the FAQ and it seems that can direct convert to postpaid. Anyone has similar encounters?

 

[Asus80]

I tried to port in from prepaid and the shop told me that they will port to prepaid first then after one month can convert to postpaid. I saw the FAQ and it seems that can direct convert to postpaid. Anyone has similar encounters?

u try to go simba orchard central there to do better

 

[WuRenJi]

Using cellmapper app, can see that Simba has many new cells towers not display on the map.

Nice.

 

[hwsstx]

In July I've 2 mobiles to port to SIMBA, both under my name in Singtel, & I still want them under my name with SIMBA (Senior Plan).

Initially I wanted to use the website to do, but I worried complications porting 2...as during the process has to input email & password & use SingPass...and I didn't read anywhere where it allows me to input 2 mobile numbers in one application...so it will be one application after another.

So this means I've to do it twice & I worry got complications eg email has been used before (from my 1st port in).

Also I read that although same name/NRIC I'll need to use 2 separate apps to monitor (read somewhere in this Forum).

Better I go to the shop to talk2.

However I would be grateful if anyone can shed some light.

 

[kelvinti]

Using cellmapper app, can see that Simba has many new cells towers not display on the map.

Nice.

Interesting. Let me download cellmapper to see see look look too..

 

[WuRenJi]

Is Simba 5g free for all to test or for selected subscribers only.

Any known location for the 5g coverage??

All shopping mall?