SIMBA Telecom discussion thread

[ekardo]

In Guangzhou now, Simba was working well for my day 1 but from day2 morning, it doesn't connect to any of the china network, despite restarting phone, tried search also didn't work.
It could join china-mobile-simba momentarily but after will drop. Suspect my number is block. Anyone encounter something similar before? How to resolve this? Simba have no online chat or hotline to call right?

 

[natas]

Both 5G, same spot, same mobile...For those keep complaining no 5G on your simba... guess u didn't lose out much

 

[twosix]

Both 5G, same spot, same mobile...For those keep complaining no 5G on your simba... guess u didn't lose out much

It will only get better over time.

 

[hwsstx]

Both 5G, same spot, same mobile...For those keep complaining no 5G on your simba... guess u didn't lose out much

My 4G+ download is usually below 20 Mbps at home.

Fortunately I don't have issues using SIMBA, maybe because I don't play games, & at home I use WiFi.

 

[froztheart]

In Guangzhou now, Simba was working well for my day 1 but from day2 morning, it doesn't connect to any of the china network, despite restarting phone, tried search also didn't work.
It could join china-mobile-simba momentarily but after will drop. Suspect my number is block. Anyone encounter something similar before? How to resolve this? Simba have no online chat or hotline to call right?

They have a hotline for "seniors" - 6920 0000
Otherwise, FB message should work too.

Also, don't mind but which plan are you on? SR Max?

 

[ekardo]

They have a hotline for "seniors" - 6920 0000
Otherwise, FB message should work too.

Also, don't mind but which plan are you on? SR Max?

$5 senior plan.
Emailed Simba with the whole story and steps I have taken but they didn't care to read and only telling me standard things which I have performed. They could have check on the network status for my line and tell me what's wrong. Wasted another day without network.

 

[krazyhippo]

$5 senior plan.
Emailed Simba with the whole story and steps I have taken but they didn't care to read and only telling me standard things which I have performed. They could have check on the network status for my line and tell me what's wrong. Wasted another day without network.

Maybe also send the email to IMDA also..

 

[naruto13]

Maybe also send the email to IMDA also..

Imda and case are similar, good at fronting but does nothing, sg standard

if they are useful, Singapore major telco will have 1 down the list

 

[krazyhippo]

Imda and case are similar, good at fronting but does nothing, sg standard

if they are useful, Singapore major telco will have 1 down the list

There's a member that gotten his Simba porting issue resolved by escalating to IMDA.

There's no harm sending the email to them, Cc them in copy...

 

[naruto13]

There's a member that gotten his Simba porting issue resolved by escalating to IMDA.

There's no harm sending the email to them, Cc them in copy...

It’s possible, imda don’t resolved
They only forward like a mail forwarder

the ownership fall in the other party
Look through social media u will be able to see how many fall prey to a certain company and imda doesn’t even bother despite its their job

similar to dbs case example
See so many complain and even mas on news want to take action
Where is imda? For matter that is influx more than 6 months? Despite they are aware?
They are not private company?

 

[keenklee]

$5 senior plan.
Emailed Simba with the whole story and steps I have taken but they didn't care to read and only telling me standard things which I have performed. They could have check on the network status for my line and tell me what's wrong. Wasted another day without network.

IMHO.
Your story will slowly be forgotten. With TPG, I always have a backup plan.

 

[froztheart]

$5 senior plan.
Emailed Simba with the whole story and steps I have taken but they didn't care to read and only telling me standard things which I have performed. They could have check on the network status for my line and tell me what's wrong. Wasted another day without network.

That's weird, yeah, should enquire w them to check on the network.
Otherwise, the standard troubleshooting, reset AP, reset phone's network setting etc. can be tried to remedy first.

 

[sky1978]

Both 5G, same spot, same mobile...For those keep complaining no 5G on your simba... guess u didn't lose out much

Can also do a test on whether the eyes distinguish between a WhatsApp message coming in at 30.22Mbps speed vs another one coming in at 692.25Mbps speed? Then how about loading of website? Can our eyes see any substantial differences? The average size of a webpage is 2.2MB in 2022, 30.22Mbps is around 3.8MB per second which is double that of the average webpage size.
https://www.seoptimer.com/blog/webpage-size/#:~:text=Fast forward to September 2022,and 1,818 KB for images.

So, what do normal users lose out on when they aren't competing on speed tests since they cannot see the difference between receiving a chat message or loading a webpage? On the other hand, someone is selling you a speed which you theoretically cannot utilise under 90% or 99% of the time, are you sure you not losing out when you get that kind of speed but cannot optimally use it, other than perhaps for speed tests?

if there is a need to use 700Mbps at a sustained rate, that will be 90MB per second and 5.4GB per minute. the 100GB data will be used up in 20 minutes. So in other words, it is also a speed you cannot economically use at a sustained rate.

 

[hk7310]

$5 senior plan.
Emailed Simba with the whole story and steps I have taken but they didn't care to read and only telling me standard things which I have performed. They could have check on the network status for my line and tell me what's wrong. Wasted another day without network.

Don't waste time. They will ask you to provide many thing that claim needed by their backend. But ,at the end of it, you will get no solution, but angry. That is also apply to IMDA. This is what I got it before.
For SIMBA, it is a matter of get it or leave it.

 

[naruto13]

Don't waste time. They will ask you to provide many thing that claim needed by their backend. But ,at the end of it, you will get no solution, but angry. That is also apply to IMDA. This is what I got it before.
For SIMBA, it is a matter of get it or leave it.

Imda standard sop
There are multiple provider (slap consumer on the face) despite the license was issued by them which cause the initial issue

 

[WuRenJi]

Can also do a test on whether the eyes distinguish between a WhatsApp message coming in at 30.22Mbps speed vs another one coming in at 692.25Mbps speed? Then how about loading of website? Can our eyes see any substantial differences? The average size of a webpage is 2.2MB in 2022, 30.22Mbps is around 3.8MB per second which is double that of the average webpage size.
https://www.seoptimer.com/blog/webpage-size/#:~:text=Fast forward to September 2022,and 1,818 KB for images.

So, what do normal users lose out on when they aren't competing on speed tests since they cannot see the difference between receiving a chat message or loading a webpage? On the other hand, someone is selling you a speed which you theoretically cannot utilise under 90% or 99% of the time, are you sure you not losing out when you get that kind of speed but cannot optimally use it, other than perhaps for speed tests?

if there is a need to use 700Mbps at a sustained rate, that will be 90MB per second and 5.4GB per minute. the 100GB data will be used up in 20 minutes. So in other words, it is also a speed you cannot economically use at a sustained rate.

I think if we do lots of data transfer online like cloud storage or application. Speed especially upload speed is essential. But for normal surfing net and streaming. 25mbps is more than enough.

 

[natas]

Can also do a test on whether the eyes distinguish between a WhatsApp message coming in at 30.22Mbps speed vs another one coming in at 692.25Mbps speed? Then how about loading of website? Can our eyes see any substantial differences? The average size of a webpage is 2.2MB in 2022, 30.22Mbps is around 3.8MB per second which is double that of the average webpage size.
https://www.seoptimer.com/blog/webpage-size/#:~:text=Fast forward to September 2022,and 1,818 KB for images.

So, what do normal users lose out on when they aren't competing on speed tests since they cannot see the difference between receiving a chat message or loading a webpage? On the other hand, someone is selling you a speed which you theoretically cannot utilise under 90% or 99% of the time, are you sure you not losing out when you get that kind of speed but cannot optimally use it, other than perhaps for speed tests?

if there is a need to use 700Mbps at a sustained rate, that will be 90MB per second and 5.4GB per minute. the 100GB data will be used up in 20 minutes. So in other words, it is also a speed you cannot economically use at a sustained rate.

No need to write essay, this is not a school. Most users know 4G is enough for daily youtube, tiktok, etc.

There is always a point, an incident, a feature, etc to compare, for users to review. In this context, it is the 5G network speed. The numbers or stats shown were just comparing how 1 telco network perform compares to another.

 

[alex22]

In Guangzhou now, Simba was working well for my day 1 but from day2 morning, it doesn't connect to any of the china network, despite restarting phone, tried search also didn't work.
It could join china-mobile-simba momentarily but after will drop. Suspect my number is block. Anyone encounter something similar before? How to resolve this? Simba have no online chat or hotline to call right?

Ur hiding your id? China canot enable hide id wan, will be auto block

 

[firesong]

Can also do a test on whether the eyes distinguish between a WhatsApp message coming in at 30.22Mbps speed vs another one coming in at 692.25Mbps speed? Then how about loading of website? Can our eyes see any substantial differences? The average size of a webpage is 2.2MB in 2022, 30.22Mbps is around 3.8MB per second which is double that of the average webpage size.
https://www.seoptimer.com/blog/webpage-size/#:~:text=Fast forward to September 2022,and 1,818 KB for images.

So, what do normal users lose out on when they aren't competing on speed tests since they cannot see the difference between receiving a chat message or loading a webpage? On the other hand, someone is selling you a speed which you theoretically cannot utilise under 90% or 99% of the time, are you sure you not losing out when you get that kind of speed but cannot optimally use it, other than perhaps for speed tests?

if there is a need to use 700Mbps at a sustained rate, that will be 90MB per second and 5.4GB per minute. the 100GB data will be used up in 20 minutes. So in other words, it is also a speed you cannot economically use at a sustained rate.

Loading of web pages is not the best barometer. It's very myopic lens and a very selfish measure that is unrealistic. I think using streaming at high res while giving sufficient background bandwidth for apps (including voice and video messages) is a better indicator. Hence, 50Mbps should be the current usable threshold as a minimum bandwidth for most, not 30. To break that down, 25Mbps for video streaming alone, with some more bandwidth for background usage including media messaging, updates, etc - the phone is a multitasker and you cannot assume that current app is the only one consuming data.

Also, your use case isn't typical for many others. For me, I also work on the go and I access and send many documents even on my mobile while collaborating on video calls. My collaborators will definitely feel the speed difference as we exchange and work on documents. Exchanging PDFs that are 30-50MB each time is not uncommon.

For the same $10/mo, why should I have to put up with poor bandwidth and poor coverage? If SIMBA were still the cheapest operator that was significantly cheaper than others in the market, we can accept the compromises. However, today's reality is not the same 2y ago. The attractiveness is not the same. It has been some time since the $10/100GB plans have come into the market by other virtual and subsidiary operators who have better bandwidth and stronger coverage, and it's a very different market right now.

 

[sky1978]

No need to write essay, this is not a school. Most users know 4G is enough for daily youtube, tiktok, etc.

There is always a point, an incident, a feature, etc to compare, for users to review. In this context, it is the 5G network speed. The numbers or stats shown were just comparing how 1 telco network perform compares to another.

Your comparison and review are not simple leh. You put 2 pictures side by side implying a speed difference of 23 times and then end with "Guess u didn't lose out much".