SIMBA Telecom discussion thread

[yusoffb01]

i cant even do that because i cannot receive otp or even message 1218

needs to be on home network to do 1218.

You cant receive otp, thats jio's problem.

 

[cracker]

please send an SMS, 2 to 1218. The app inside also got state.

It's possibility that the app has not updated your entitlements

how soon will the apps update the 5 GB?

the response showed 5 GB but the apps still say 2 GB

 

[Jurong640]

how soon will the apps update the 5 GB?

the response showed 5 GB but the apps still say 2 GB

Just be patience with them while they update their app. You already seen the response as 5GB. Don't get so worried you see 2GB. Log into their Web portal, you should also see 5Gb.

 

[zeten13]

needs to be on home network to do 1218.

You cant receive otp, thats jio's problem.

Messaging to 1218 worked two days ago so definitely dont need to be on home network.

I cant contact Jio as i am not subscribed to them. Simba has to fix it

 

[dynlim]

how soon will the apps update the 5 GB?

the response showed 5 GB but the apps still say 2 GB

On the web portal can see 2GB + 3GB separately.

 

[yusoffb01]

Messaging to 1218 worked two days ago so definitely dont need to be on home network.

I cant contact Jio as i am not subscribed to them. Simba has to fix it

Are you new to roaming? just because one place works doesn't mean other places within the same country will work even on the correct network.

If you go back to the place that originally work, there is nothing wrong with your simba account or roaming. its how jio configure their network thats not consistent.

Just buy a local sim.

 

[iceoxfch]

My parents are in Japan now. They can use mobile data, but oddly, they can't call back to Singapore.

[Update] Confirmed issue is due to no Voice over LTE on network they're roaming on. They installed SIMBA Voice app, and can call out without issues and extra charges.

 

[gapboy]

My parents are in Japan now. They can use mobile data, but oddly, they can't call back to Singapore.

Could this be because the network they're roaming on doesn't have Voice over LTE?

And is the solution to install SIMBA Voice app and call out from there?

best to use Simba app to call when overseas tried few times works well, no need to fiddle around whats working or not on the phone

 

[krazyhippo]

My parents are in Japan now. They can use mobile data, but oddly, they can't call back to Singapore.

[Update] Confirmed issue is due to no Voice over LTE on network they're roaming on. They installed SIMBA Voice app, and can call out without issues and extra charges.

KDDI Volte is not working ..Simba needs to update their website information

 

[cracker]

best to use Simba app to call when overseas tried few times works well, no need to fiddle around whats working or not on the phone

My parents are in Japan now. They can use mobile data, but oddly, they can't call back to Singapore.

[Update] Confirmed issue is due to no Voice over LTE on network they're roaming on. They installed SIMBA Voice app, and can call out without issues and extra charges.

Can i confirm that you are referring to IDD call or whatapps call?
what is the difference between Simba Voice apps and normal IDD call?

 

[cracker]

Can i confirm that you are referring to IDD call or whatapps call?
what is the difference between Simba Voice apps and normal IDD call?

Found this....

5. If the roaming partner is a volte supported one , you can make and receive roaming voice calls for free to and from Singapore by dialing +65 followed by the number. You can make IDD calls if your plan comes with free IDD minutes (e.g. calling from Malaysia while roaming to Thailand). If your plan doesn’t come with free idd minutes and you need to make a call other than Singapore, you can top up the wallet thru simba.sg.

If you are roaming in a non Volte supported partner, you can use the SiMBA voice app to make and receive roaming calls for free.

 

[barnabaskoh]

For SIMBA IDD call...

so let's say if 2 simba users are in country A and decided to call each other directly, not using whatapps..
how will the charge be like?

can use simba voice to call each other. if volte works, normal call also the same also free. simba voice app is just more convenient. charges is same regardless u use app or phone to call

 

[zeten13]

Are you new to roaming? just because one place works doesn't mean other places within the same country will work even on the correct network.

If you go back to the place that originally work, there is nothing wrong with your simba account or roaming. its how jio configure their network thats not consistent.

Just buy a local sim.

I do understand that but Simba offered roaming in a country and not in specific places. I should not need to get a local sim with Simba thats the whole point of having included roaming.

 

[littlenini]

Hi

anyone knows, I am using a SIMBA eSIM and the signal is always LTE. Is this normal? How to change to 4G? I am using ip14promax

 

[chiu2000]

Hi

anyone knows, I am using a SIMBA eSIM and the signal is always LTE. Is this normal? How to change to 4G? I am using ip14promax

LTE is one of the 4G standard

https://en.m.wikipedia.org/wiki/LTE_(telecommunication)

 

[Arcrise]

Anyone knows how to reach simba CS? My sign-up failed but their system still charged my card

 

[zeten13]

Simba not reliable overseas at all. 7 days without connection. Forget about roaming data, cant even receive OTP from bank or even pin for Simba app. Support takes 1 full day for reply and cant solve the problem.

Simba sim is connected to roaming partner but nothing works. Shame

 

[gapboy]

Simba not reliable overseas at all. 7 days without connection. Forget about roaming data, cant even receive OTP from bank or even pin for Simba app. Support takes 1 full day for reply and cant solve the problem.
Simba sim is connected to roaming partner but nothing works. Shame

You are the odd one have issues.. Don't give sweeping statement maybe your handset issue or settings on the mobile.. Did you wait 48hrs before travelling ?

Give more info why is not working for you ..


https://support.simba.sg/hc/en-us/articles/4487030435481-How-can-I-be-roam-ready

 

[musiclifez]

Anyone experience a lost of mobile connection while travelling from Jurong to Clementi via train?

 

[Unclemun]

You are the odd one have issues.. Don't give sweeping statement maybe your handset issue or settings on the mobile.. Did you wait 48hrs before travelling ?

Give more info why is not working for you ..


https://support.simba.sg/hc/en-us/articles/4487030435481-How-can-I-be-roam-ready

I activated my eSIM overseas. Just needed the Data roaming. Works. The SMS is indeed wonky. Otherwise I have no complaints.