SIMBA Telecom discussion thread

gregory_choo · Mar 17, 2021

andyhtc said:
I don't think I need 5G until around 2023 or beyond.

4G is already very fast for me as I use my handphone mainly for browsing, WhatsApp and emailing.

More data at low cost is better than faster speed at high cost in my case.

3G is good enough for you.

Yihaoong · Mar 17, 2021

gregory_choo said:
3G is good enough for you.

M1 3G works better. Their 4G cmi recently. Sometimes their 3G speed is even faster.

Asd787 · Mar 22, 2021

Has TPG connectivity improved yet for underground and indoors?

ferocity · Mar 29, 2021

Kenna makan by stupid TPG website online topup. Tried to topup $10 for my dad's senior line but after i key in bank otp and got redirected back to the TPG page, a message popped up saying "Error occurred during top up and was not successful. Contact customer service." Checked my bank statement and the amount was successfully deducted. Will be pointless for me to try and contact TPG customer service since its non-existent and the only recourse it seems is to file for bank chargeback. Lucky i didn't topup a large amount but its incredible how TPG's system are still bugged by one problem or another after all this time and yet they have next to zero online customer service presence.

magix · Mar 30, 2021

ferocity said:
Kenna makan by stupid TPG website online topup. Tried to topup $10 for my dad's senior line but after i key in bank otp and got redirected back to the TPG page, a message popped up saying "Error occurred during top up and was not successful. Contact customer service." Checked my bank statement and the amount was successfully deducted. Will be pointless for me to try and contact TPG customer service since its non-existent and the only recourse it seems is to file for bank chargeback. Lucky i didn't topup a large amount but its incredible how TPG's system are still bugged by one problem or another after all this time and yet they have next to zero online customer service presence.

Yah their payment system is terrible and talk to their support also vomit blood.

Yihaoong · Mar 30, 2021

ferocity said:
Kenna makan by stupid TPG website online topup. Tried to topup $10 for my dad's senior line but after i key in bank otp and got redirected back to the TPG page, a message popped up saying "Error occurred during top up and was not successful. Contact customer service." Checked my bank statement and the amount was successfully deducted. Will be pointless for me to try and contact TPG customer service since its non-existent and the only recourse it seems is to file for bank chargeback. Lucky i didn't topup a large amount but its incredible how TPG's system are still bugged by one problem or another after all this time and yet they have next to zero online customer service presence.

Same issue.

Their prepaid worst, can deduct twice.

megaweb · Apr 1, 2021

I tested TPG network along downtime line from Tampines to Bencoolen this morning, it works.

Anyone try circle line and NS line ?

Habrosus · Apr 1, 2021

My TPG line in iPhone 7 went off when the train reached Redhill station. It's still out when I reached Bugis station, so I went up to the street level to reply a text. It continued to work when I went back to the station entrance area, and I could surf, text, and call.

Learned something new that day.

888blancgmail · Apr 1, 2021

Using Android, for Postpaid, TPG will try to deduct from your assigned credit card 1st n if failed, will deduct from yr Account Balance using TPG SG app to top up.

Not sure if U can use TPG SG app to top up min $10 via your account balance recharge n deduct for yr Prepaid. Check with CS 1st.

lohsenglte · Apr 2, 2021

megaweb said:
I tested TPG network along downtime line from Tampines to Bencoolen this morning, it works.

Anyone try circle line and NS line ?

Tested on CCL between Botanic Gardens and Buona Vista, no service inside tunnel.
Tested on NSL between Braddell and Newton, also no service inside tunnel.

Habrosus said:
My TPG line in iPhone 7 went off when the train reached Redhill station. It's still out when I reached Bugis station, so I went up to the street level to reply a text. It continued to work when I went back to the station entrance area, and I could surf, text, and call.

Learned something new that day.

Spill over signal from between Kallang and right before Bugis probably (there's service in that stretch on TPG iirc).

888blancgmail said:
Using Android, for Postpaid, TPG will try to deduct from your assigned credit card 1st n if failed, will deduct from yr Account Balance using TPG SG app to top up.

Not sure if U can use TPG SG app to top up min $10 via your account balance recharge n deduct for yr Prepaid. Check with CS 1st.

TPG SG App is only for 50GB SIM Only, 80GB SIM Only, Senior Go Digital and Mobile Access for Seniors plans I think.
50GB Prepaid must use the Prepaid portal to topup or manually do so at TPG Authorized Shops. Not sure about topping up via third party.

keenklee · Apr 2, 2021

megaweb said:
I tested TPG network along downtime line from Tampines to Bencoolen this morning, it works.

Anyone try circle line and NS line ?

How is your test like ?

megaweb · Apr 2, 2021

keenklee said:
How is your test like ?

I was able to browse websites

shawnng · Apr 2, 2021

Tpg prepaid has credit issue. It will auto deduct from wallet without renewing your plan. Many many issues.

cscs3 · Apr 4, 2021

shawnng said:
Tpg prepaid has credit issue. It will auto deduct from wallet without renewing your plan. Many many issues.

This company has a very poor admin team. Many issue is pending for resolution.

magix · Apr 4, 2021

cscs3 said:
This company has a very poor admin team. Many issue is pending for resolution.

Yah. I message them in FB for help. They reply me liao (6 month later. i message them in 2020).

Yihaoong · Apr 5, 2021

shawnng said:
Tpg prepaid has credit issue. It will auto deduct from wallet without renewing your plan. Many many issues.

Their staff don't even understand how their prepaid plan works. Have you bring this case up to IMDA?

007Mi6 · Apr 5, 2021

TPG now working from downtown line Bayfront MRT to Chinatown.

cscs3 · Apr 5, 2021

007Mi6 said:
TPG now working from downtown line Bayfront MRT to Chinatown.

Progress seem very slow. By the time they finished, They have to catch up with 5G ?

007Mi6 · Apr 5, 2021

cscs3 said:
Progress seem very slow. By the time they finished, They have to catch up with 5G ?

By the time they finish, they lease 5G bandwidth to resell.....

andyhtc · Apr 5, 2021

There is still no signal in NS line and EW line as of today. Only free Wi-Fi can be used at these underground stations. Generally, basement signal can be unreliable. Hence, for those taking MRT or work at basement, please beware.

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