SIMBA Telecom discussion thread

[highdiver_2000]

You have issue with billing like some who experienced multiple billing?

I never check

 

[CPTMiller]

Yes, civil serpent life

Iron rice bowl not affected by any pandemic.

 

[skrw105]

Thank you.

For request TPG Line termination

Just did mine.

 

[keenklee]

Tks...fuking fast response!!

You emailed and the line immediately got terminated !!??!?!?

 

[glstunner]

You emailed and the line immediately got terminated !!??!?!?

Yes 10 char

 

[Yihaoong]

It took her 1 min to respond to your email. Fast.

1. 1st email to her
2. She ask to confirm
3. 2nd email to her to confirm
4. All done within 3 mins.

Super good job right there.

You emailed and the line immediately got terminated !!??!?!?

 

[lkinm81]

Try to email the lady this morning and so far didn’t receive any reply yet..

 

[armstrong]

awesome ...this sarah did it for me quickly

I terminated my line and also check on the mutiple charge to my other lines.

 

[Lewkg23]

Really appreciate Sarah help. Just managed to cancel all my two line. Really fast action all network cut off straight away.

 

[cscs3]

imda also jiak liao bee one la. All nuaing comfortably working from home now.

IMD"A", the "A" usually means Advice, hardly Action! The most they can do is Fine!
Same for LT"A", BC"A", worse is MON, they are either Miss or Mistake.

 

[josephsbs]

I sent email to TPG on 6 Aug 2020, requesting to terminate line immediately becos I lost SIM card ... waited ... finally received reply from TPG saying line is terminated on 24 Aug 2020. Seems response time is 2-3 weeks.

 

[minuteez]

Paiseh, I think it is Singtel Dash Visa as specified by CPTMiller.

I see. No wonder I couldnt find anything on virtual CC in paylah.

Thank you for updating.

 

[gregory_choo]

I sent email to TPG on 6 Aug 2020, requesting to terminate line immediately becos I lost SIM card ... waited ... finally received reply from TPG saying line is terminated on 24 Aug 2020. Seems response time is 2-3 weeks.

I emailed to the customer servcie on 26/6 but no reply. it is more than 2 months

thanks to hwz, I emailed to sarah and my line was terminated within 10 minutes.

 

[camoguysg]

IMD"A", the "A" usually means Advice, hardly Action! The most they can do is Fine!
Same for LT"A", BC"A", worse is MON, they are either Miss or Mistake.

 

[alex22]

So I got this response elaborating the charges...

Clarification on Billing Enquiry

Dear XXXXXX XXXX,

We are aware that there have been various posts on social media about what appears to be duplicate charges by TPG. Please be assured that we take such feedback very seriously. Based on all the cases we have investigated thus far, we have however not found a single instance of actual duplicate charges. What has in fact occurred is a collection for a previous billing cycle which was not previously charged. As this deduction from the credit card was done at the same time as the billing for the current 30-day period, it would perhaps appear to be a duplicate charge. We regret that our description for the deductions may have been inadequate to avoid this misinterpretation of the charges.

If you have noticed multiple deductions by TPG on your credit card statement, please consider the Activation Date of your service and the number of 30-day cycles which have transpired since then. The total number of deductions by TPG will correspond to that number of 30-day cycles plus the forthcoming 30-day cycle (where applicable). Note that TPG, in line with the usual industry practices, bills at the start of the usage period. Also, if you have multiple subscriptions of TPG services all tied to the same card, these transactions would be multiplied by the number of those subscriptions.

For a guide to accessing information about your Activation date from the “My Account” feature on our subscriber portal, please refer to our FAQ here.

TPG strives to bring better value for your mobile spend and we thank you for being among our earliest customers and your support.

Sincerely,
Paul Ramesh
Head of Customer Service
TPG Telecom Pte Ltd

Repost:

 

[mikeymesina]

https://www.todayonline.com/singapore/telco-tpg-double-customer-service-staff-after-complaints-delayed-replies-poor-service

Sent from Samsung Note 10 Plus using GAGT

 

[Nemesis Alien]

So I got this response elaborating the charges...


Repost:

Thank you Ramesh!!

Posted from PCWX using tech disguised as GAGT disguised as HWZ app disguised as PCWX

 

[cscs3]

https://www.todayonline.com/singapore/telco-tpg-double-customer-service-staff-after-complaints-delayed-replies-poor-service

Sent from Samsung Note 10 Plus using GAGT

This remind me when they first launch of free trial last year and all the troubles they have created during sim card collection. They have never started right since day 1.

 

[CPTMiller]

https://www.todayonline.com/singapore/telco-tpg-double-customer-service-staff-after-complaints-delayed-replies-poor-service

Sent from Samsung Note 10 Plus using GAGT

Messy and how to compete with Singtel Starhub.
Moreover 5G coming.......

 

[myjunkid11]

When asked why it does not have a general service phone line for customers, TPG said that as a modern telco, it has chosen a “digital approach” — using social media and email — for its customer service.

Laughable excuse.