SIMBA Telecom discussion thread

[CPTMiller]

IMHO.
Mine quite old, so should be the prepaid SIM. How to go about paying the $10 or triggering the payment ? My month is via CC. Unfortunately my location is a "hotspot", the DL/UL very miserable.

Can you access the TPG SG app and see check data balance?
If Yes then yours is Postpaid package.
For prepaid you can only go online

• 2. Who can view My Account functions on TPG SG App?​

  The App is for all SIM-Only Plan and Business Plan customers.
  For existing 50GB Prepaid Plan customers, you cannot view My Account functions on TPG SG App. If you wish to view your mobile usages, please go to www.tpgmobile.sg/preaccount through your mobile phone.

 

[keenklee]

Can you access the TPG SG app and see check data balance?
If Yes then yours is Postpaid package.
For prepaid you can only go online

• 2. Who can view My Account functions on TPG SG App?​

  The App is for all SIM-Only Plan and Business Plan customers.
  For existing 50GB Prepaid Plan customers, you cannot view My Account functions on TPG SG App. If you wish to view your mobile usages, please go to www.tpgmobile.sg/preaccount through your mobile phone.

IMHO.
Eh... mine I check the monthly SMS they sent is 50GB SIM Only Plan.
So I figure I cannot do the $10 reset to 100GB.
Actually what is the difference between SIM Only and Prepaid ? I look thru like the same.

 

[lufu]

Tried this?

https://forums.hardwarezone.com.sg/threads/google-pixel-6-series.6386236/page-300

*#*#4636#*#* goes into a test menu

 

[Yihaoong]

IMHO.
Eh... mine I check the monthly SMS they sent is 50GB SIM Only Plan.
So I figure I cannot do the $10 reset to 100GB.
Actually what is the difference between SIM Only and Prepaid ? I look thru like the same.

Postpaid can use app.
Prepaid only check balance with sms to 1218

yes, seem good as prepaid which works like postpaid.

 

[xRenol]

Anyone experience unable to connect to Internet since yesterday night even though there is signal ?

 

[gapboy]

Anyone experience unable to connect to Internet since yesterday night even though there is signal ?

Try air plane mode?


VIVIFI:30190258

 

[xRenol]

Try air plane mode?


VIVIFI:30190258

I tried turn on and off airplane mode and restarted my mobile phone but the issue still persists.

I messaged TPG on FB Messenger also no reply.

 

[mosmos]

Anyone experience unable to connect to Internet since yesterday night even though there is signal ?

no problem till now, maybe you can try delete APN and add new APN again

 

[xRenol]

no problem till now, maybe you can try delete APN and add new APN again

I just tried but still unable to connect to Internet.

I turn on and off airplane mode and restarted my phone but still does not work.

 

[gapboy]

I just tried but still unable to connect to Internet.

I turn on and off airplane mode and restarted my phone but still does not work.

maybe faulty sim go tpg service center

 

[Apex]

I just tried but still unable to connect to Internet.

I turn on and off airplane mode and restarted my phone but still does not work.

Happen to me once then I found out 100GB data use up.

You sure you still have data?

 

[xRenol]

Happen to me once then I found out 100GB data use up.

You sure you still have data?

Yes, I used less than 2GB of data.

 

[keenklee]

I just tried but still unable to connect to Internet.

I turn on and off airplane mode and restarted my phone but still does not work.

IMHO.
If you phone have dual SIM, try the other SIM slot.

Condensed from TPG support.

Please confirm if this is happening on the same location or other location as well.

1. Test the TPG SIM on a different handset (if available)
2. Test another TPG SIM on the same handset (if available)
3. Clean the SIM using a clean cloth & check for any damages/scratches

If all has been checked and issue remains the same, kindly visit our TPG store to do a SIM Replacement.

P.S. What mobile are you using and do you consume a lot of data monthly ?

 

[xRenol]

IMHO.
If you phone have dual SIM, try the other SIM slot.

Condensed from TPG support.

Please confirm if this is happening on the same location or other location as well.

1. Test the TPG SIM on a different handset (if available)
2. Test another TPG SIM on the same handset (if available)
3. Clean the SIM using a clean cloth & check for any damages/scratches

If all has been checked and issue remains the same, kindly visit our TPG store to do a SIM Replacement.

P.S. What mobile are you using and do you consume a lot of data monthly ?

I tested the TPG SIM on another handset also not working.

 

[keenklee]

I tested the TPG SIM on another handset also not working.

IMHO.
Maybe TPG did something ( like Singtel ) and lock your SIM out. I guess you can go straight to the TPG store.

 

[CPTMiller]

Anyone experience unable to connect to Internet since yesterday night even though there is signal ?

Which area when it happen?

 

[xRenol]

IMHO.
Maybe TPG did something ( like Singtel ) and lock your SIM out. I guess you can go straight to the TPG store.

Which area when it happen?

I visited one of TPG Service Centres and their staff said that my plan has expired. The staff mentioned that it seems to be an known issue that one is unable to see the "Buy Plan" to renew your plan manually on iPhone browser.

 

[keenklee]

I visited one of TPG Service Centres and their staff said that my plan has expired. The staff mentioned that it seems to be an known issue that one is unable to see the "Buy Plan" to renew your plan manually on iPhone browser.

IMHO.
Weird. Did you buy again and got back the same number ?

 

[xRenol]

IMHO.
Weird. Did you buy again and got back the same number ?

Yes, I got back the same number.

I top-up twice previously but it was not deducted. In the end, the staff said the amount will be used for the next 2 months billing.

 

[keenklee]

Yes, I got back the same number.

I top-up twice previously but it was not deducted. In the end, the staff said the amount will be used for the next 2 months billing.

IMHO.
Looks like TPG billing still have some issues.

I encountered cannot connect to TPG network. After much troubleshooting, use the TPG on another phone.